Deck 1: Administration

Question 1

A Child Protective Services Administrator has several duties to acknowledge on a daily basis. One of the most important is clinical oversight to ensure compliance with district, federal, and court guidelines. Which of the following is another duty the administrator must maintain?

A)Make decisions affecting operations and organizational movements
B)Provide guidance and direction in the determination of referrals
C)Provide direction to managers within the administration
D)All of the above

Answer 1

All of the above

Question 2

A social work administrator receives a phone call from one of the staff stating a client is unable to pay an electric bill. This is the client's main source of heat and the temperature is supposed to get dangerously cold within the next 24 hours. The human service office does not have the funding to help. What should the administrator do to handle this problem?

A)Tell the staff to help the client move to a relative's home
B)Tell the staff to pay the bill for the client
C)Locate another resource that has available funding
D)Tell the staff to handle the situation to the best of their ability

Answer 2

Locate another resource that has available funding

Question 3

Administrators in a social work setting are responsible for ensuring the staff follows the codes set forth for ethical behavior. The NASW Code of Ethics requires social workers to be responsible to clients, colleagues, practice settings, and to the social work profession. Which of the following would require action by a supervisor?

A)Staff sharing client information with a colleague to secure services
B)Staff conducting research without the consent of a client
C)Staff searching outside of the agency for client needs
D)Staff transferring a case to another colleague with more expertise

Answer 3

Staff conducting research without the consent of a client

Question 4

Gail is a clinical social work administrator at a geriatric facility. A hospital social worker contacts her to ask questions about food stamp requirements for a patient who may be coming to Gail's facility. What is the administrator's responsibility in this case?

A)Give information in regards to what Gail has heard
B)Refer the social worker to the hospital administrator
C)Explain this is not Gail's area of expertise
D)Ask a social worker at the geriatric facility

Question 5

Richard is a social work administrator for a human service agency. One of his employees is willing to obtain training to handle dangerous drug abuse situations. As a prerequisite, Richard sends this supervisee on a case notorious for unsafe conditions to see if the employee has what it takes. The administrator does not want to waste the agency's funding on training if the employee is fearful of such a situation. Is this appropriate conduct?

A)Yes. Human service agencies have limited funding allowances.
B)No. The supervisor should have gone with the employee.
C)Yes. Richard is acting accordingly to test the employee's determination.
D)No. Richard should not have put the employee in a position to get hurt.

Question 6

Two colleagues are overheard discussing an abuse case in the hallway of the human service agency. One of the social workers is a relative of the client and quite concerned about what may happen. The investigating worker gives information pertaining to possible foster care placement for the children. What would an administrator see as being violated in this conversation?

A)Competency of colleagues
B)Interdisciplinary collaboration
C)Confidentiality
D)Misrepresentation

Question 7

A social worker dealing with an alcoholic client finds counseling methods being utilized are not effective or making reasonable progress. The client has received two DUIs in the past month and is on probation at work. During the last social worker's home visit, the client was under the influence and fell asleep on the couch during counseling. What suggestion would a supervisor make in this situation?

A)Terminate the case and all benefits received by the client
B)Call the police and share the information
C)Continue the working relationship in an office atmosphere
D)Refer the client to another professional who has expertise in alcohol addiction

Question 8

A dedicated social worker recently went through a divorce with his wife. Since the breakup, he has been drinking excessively in the evenings. Work is starting to be affected due to missed deadlines, arriving late, and not being available during on-call status. One of his fellow colleagues consulted with him, but did not see any progress. Not knowing what else to do, the colleague contacts the social work administrator. What is the supervisor's recommendation?

A)The social worker should attempt counseling with his ex-wife
B)The colleague should continue consultation until there are apparent improvements
C)The supervisee should be suspended pending termination
D)Rehabilitation services and counseling services should be provided by the agency

Question 9

Melissa is a social worker making a routine home visit with one of her clients. During the session, she finds out the family received a letter from an ex-husband in jail. He is set to get out of prison in two days and has threatened to kill the ex-wife. Since confidentiality cannot be shared due to the client not consenting, Melissa contacts her administrator. What recommendation will she most likely receive?

A)This is a conflict of interest and privacy should not be disclosed
B)Disclosing information is necessary to prevent serious harm
C)Payment for services should be obtained before the ex-husband gets out of jail
D)All services should be terminated immediately

Question 10

A casual lunchroom conversation among social work colleagues turns towards derogatory comments about a fellow worker. An administrator overhears the conversation and holds a consultation with the colleagues. What is the supervisor's response?

A)The colleagues should have made sure there were no other people listening
B)Termination of employment for all responsible parties should be administered
C)Let the social worker know what derogatory comments were made about him/her
D)Negative criticism of colleagues in communications with other professionals is not tolerated

Question 11

Lesley has become backlogged on her client documentation records. Once a week she attempts to catch up, but cannot remember what services she had discussed initiating with her families. As a result, one of her clients does not get referred to parenting classes and an inappropriate disciplinary technique turned into an abusive situation. When the supervisor is alerted to this concern, a consultation is required with Lesley to discuss:

A)Having clients sign off on all documentation
B)Predicting outcomes within limited documentation
C)Having another colleague complete the paperwork for her
D)Understanding that proper documentation is time sensitive to ensure accurate servicing

Question 12

Donald is a new clinical social worker in a hospital setting. The administrator notifies him of upcoming trainings that are job specific, but Donald denies them, stating he does not have the time. Mandated conferences and seminars are also missed. When Donald is assigned a new case that becomes complicated, he is unaware of how to handle the situation. The supervisor notifies Donald that he is lacking in what area of expertise?

A)Work management
B)Competency
C)Time management
D)Professionalism

Question 13

An administrator interviews a woman for a clinical social work position in a hospital setting. Mary is confined to a wheelchair, but quite competent in her area of expertise. The hospital is already handicapped accessible and will not pose a problem in the area of movement. Due to Mary's disability, she is required to get out of her chair and lay down for 30 minutes every 4 hours to keep her leg muscles from deteriorating. The administrator finds Mary highly qualified and hires her for the job. She is given two breaks during her shift with a private room to lie down. What did the administrator accomplish?

A)Getting a new office space when Mary is not using the room
B)Provided a lower pay grade to make up for the cost of a hospital room
C)Made reasonable accommodations to hire an individual based on qualifications
D)Ensured a percentage of employees within the hospital were disabled

Question 14

Administrators need to be knowledgeable in the areas of equality and promote this information within the workplace setting. Any distinction, exclusion, restriction, or preference based on descent, color, race, or ethnic origin which has the effect of nullifying the recognition, enjoyment, or exercise on equal ground of human rights and fundamental freedoms is called what?

A)Civil rights
B)Diversity
C)Racial discrimination
D)Age discrimination

Question 15

The actions of social workers involved in labor management disputes should be guided by the profession's values, ethical standards, and ethical principles. Social work administrators should allow supervisees to engage in organized action that may include the formation of labor unions under what circumstances?

A)There is no picketing outside of the agency
B)The dispute is geared at improving services to clients and work conditions
C)There is no slander towards the administrator
D)The agency is not responsible for damages

Question 16

Madeline and a team of collaborators recently took part in a child removal from an abusive home. The foster care worker located a loving family that has helped the child thrive in a trusting environment. Court orders have been secured to establish legal adoption by the foster care family to ensure the child lives a secure and full life. Madeline took credit for the entire operation at a seminar with social workers from around the country. What role should the administrator play?

A)Advocate for the other team members
B)Disciplinarian towards Mary's selfishness
C)Ignorance to let the colleagues work the issue out on their own
D)Referent so Mary can obtain counseling for her self-centered ideas

Question 17

There has been a public emergency in a small town. First responders are called out to care for the injured. The social work administrator in a neighboring town calls his team of social workers in from their relaxing weekend. What is the administrator's duty?

A)To ensure his staff provides professional services to the greatest extent possible
B)Place the social workers on call in case their services are needed
C)Prepare the agency for a rush of welfare applications
D)Contact local service agencies to let them know the team is not available

Question 18

Andrea is the mother of three children and has been receiving social work services for almost a year now. She feels there is no longer a need for the service and wants to see her records. The social worker is not sure how to handle this situation since some of the information found within may cause emotional harm to the client. The social worker tries to explain this to the mother, but eventually Andrea contacts an administrator. What kind of response would a supervisor give to this client?

A)The client is not allowed to see any documentation recorded by a social worker
B)The client will need to obtain a court order to secure the records
C)The social worker should just hand over all records to the client
D)The social worker should go over the records with the client to prevent confusion

Question 19

A social worker has a bad home visit where the clients were uncooperative and kept arguing with one another. Within the documentation, the social worker used derogatory language about the clients. When the case came up for review, this information was discovered by administration. What course of action should be taken?

A)The social worker needs anger management counseling
B)The social worker should be suspended without pay
C)The social worker should review the NASW Code of Ethics
D)The social worker should allow the clients to view the documentation

Question 20

Administrators often receive information regarding the impairment of a social worker within their agency. A colleague will come forth and express concern for a fellow worker who may be demonstrating inappropriate behaviors in the work setting. What is the first bit of information to obtain as a supervisor?

A)Has the social worker been drug tested?
B)Is the social worker on a new medication?
C)Is the social worker mentally stable?
D)Did the colleague address this issue with the fellow social worker?

Question 21

William is an administrator responsible for evaluating social workers within his agency. One of the social workers does excellent work, but always wants to argue with William about petty things. During the course of the evaluation, the administrator takes away points due to being argumentative. Is this a proper course of action?

A)Administrators should only be evaluating the performance of a social worker in reference to client services
B)Administrators have a right to consider personal conflicts during an evaluation
C)Another administrator should do the evaluation to prevent conflict
D)The social worker deserves a poor evaluation for talking back to administration

Question 22

A geriatric administrator is notified of upcoming continuing education trainings for social workers. Rather than have a shortage of staff, the supervisor hand picks which workers should attend. The newest employees are chosen to go based on their inexperience, while the tenured social workers are denied the opportunity. Is this good practice by the administrator?

A)Yes. The newest social workers will benefit more from the training.
B)No. The oldest social workers should attend to brush up on practice skills.
C)Yes. The facility cannot go a day without social workers.
D)No. All social workers should be given the opportunity to attend.

Question 23

Anna is a social worker who has been conducting evaluation and research procedures with one of her clients. She obtained consent from the individual to further knowledge in a specific area, but the client does not want her name mentioned for further purposes. Once the research is completed, Anna conducts a meeting with fellow colleagues to share her findings. What is good practice in this realm of professionalism?

A)Only mention the client's name with other professional colleagues
B)The social worker should protect the client's anonymity
C)None of the data collected should be shared
D)Obtain legal authority to give out the client's name

Question 24

Social workers are under many time restraints with caseloads. Some feel research and evaluation is bothersome, taking away precious time with clients. Social workers should promote and facilitate research and evaluation for what reason?

A)To gain more information about their clients
B)Supervisors require research and evaluation on each case
C)The board of social work requires this as a licensure procedure
D)To contribute to the development of knowledge

Question 25

Social workers should never conduct research and evaluations that do not use consent procedures. Examples would include researching archived information and naturalistic observations. What is the one exception to this rule?

A)A supervisor orders the research to be done
B)A participant wants it done without his or her consent
C)When it is justified because of its value
D)Another colleague needs the information

Question 26

Bethany feels that a specific method will work best in her social work practice. She completes evaluations and research with her consenting clients. Once the findings are available, it is discovered the method is not as effective as others. Bethany does not want her colleagues to degrade her because of this information and changes the findings to present a more positive approach. Is this good practice?

A)Yes, if Bethany can prove it works on another client
B)No. The social worker should change the names of the client.
C)Yes. Bethany can better serve her clients if the research opens up new programs.
D)No. The social worker should never falsify information.

Question 27

A critical approach to assessment starts with a description of research, monitoring, and evaluation. Research in social work is necessary for generating evidence about policy, programs, projects, and practice. Monitoring produces information through processes where one tracks events. The last step is evaluation and is described as what?

A)Judgments about effectiveness
B)Combining data into a quantitative form
C)Determining policy procedures
D)Protecting the client's anonymity

Question 28

Social workers conducting research with non-readers and non-writers should ensure the proper consent has been given. This can be completed through a verbal agreement once an explanation has been given to the client. Social workers can obtain written consent from an appropriate relative when necessary. What statement below is incorrect?

A)Social workers should inform participants of their right to withdraw from research and evaluation.
B)Social workers should inform participants of any limits in confidentiality.
C)All identifying information should be omitted when sharing research and evaluation.
D)Informed consent only needs to have a line for signatures and state the name of the research.

Question 29

Randall completes his research and evaluation on a child abuse case. Once back home, he tells his roommate about the findings. The two discuss qualitative events and unexpected outcomes. Randal's roommate later brings this topic up during a study group discussion at the campus library. One of the members of the study group knows the family that was researched. What happened to cause this breech?

A)The roommate disclosed identifying information
B)Confidentiality was broken by the roommate
C)The social worker should have made sure the roommate would not discuss it with others
D)The social worker should not have shared any of the research with his roommate