Deck 3: HR

Question 1

Which style of interview is also known as a tag-team interview?

A)Team
B)Informational
C)Realistic Job Preview
D)Panel

Answer 1

Panel

Question 2

Isabeau's employer, Catembung Industries, has a no-solicitation rule in effect for all employees. How does this rule affect any potential union organizing inside the company?

A)No-solicitation rules have no effect upon union organizing.
B)Unions cannot solicit for membership if there is a no-solicitation rule in effect.
C)Unions can only solicit for membership with the pre-approval of human resources.
D)Unions can only solicit for membership via the usage of written communications like memos and letters.

Answer 2

Unions cannot solicit for membership if there is a no-solicitation rule in effect.

Question 3

Isabeau is the human resources professional for a small company called Catembung Industries. Isabeau is interviewing Xander for a sales position and she has asked Xander to describe a past situation in which he dealt with a difficult customer, how he resolved the conflict, and what the outcome was. What type of interviewing technique is this?

A)Informational Interview
B)Prescreen Interview
C)Behavior-based Interview
D)Probing Interview

Answer 3

Behavior-based Interview

Question 4

Mike is the CEO of Rosario Industries, a research organization, and he makes an annual salary of $200,000. Mike is chiefly responsible for the development of the organization, patenting all of the company's intellectual property, and licensing that property to grow the company's revenue. Which of the following white collar exemptions would Mike qualify for?

A)Executive
B)Well compensated
C)Professional
D)Administrative

Question 5

What act, passed by Congress in 1978, declared that it was illegal to discriminate against women based upon childbirth or any related medical condition?

A)Civil Rights Act of 1978
B)Equal Employment Opportunity Act
C)Pregnancy Discrimination Act
D)None of the above

Question 6

Green Gables, Inc. is a federal contractor with contracts in excess of $75,000 each year and has 100 employees. Is Costanza, Inc. subject to affirmative action?

A)Yes
B)No

Question 7

Which type of organizational structure is basically organized by a line of products and is typically used when a company has very well-defined product lines that are clearly separate from one another?

A)Geographic structure
B)Divisional structure
C)Matrix structure
D)Product-based structure

Question 8

Most likely, a company that is focusing upon improving the flexibility of their workforce and employee productivity is in what phase of organizational development?

A)Introduction
B)Growth
C)Maturity
D)Decline

Question 9

After a series of minor managing problems, Serenity Now, Inc. has decided to hire a group of ex-CEOs to help build skills in key areas for identified senior managers. Which career development tool is Serenity Now, Inc. utilizing?

A)Coaching
B)Consulting
C)Counseling
D)Managerial training

Question 10

Which of the following is considered to be a leadership quality?

A)Intelligence
B)Integrity
C)Self-confidence
D)All of the above

Question 11

Which type of exempt employee is typically responsible for supporting the work of an entire company and making up the "back office" staff?

A)Professional
B)Executive
C)Administrative
D)Computer professionals

Question 12

When there is a complaint of alleged discrimination within a company, what is the first step the Equal Employment Opportunity Commission (EEOC) will take to determine if there has been an incident and what will happen?

A)The EEOC will file charges against the company
B)The EEOC automatically assumes that it is a false allegation
C)The EEOC will send a letter to the company, notifying them that a complaint has been filed
D)The EEOC will send in informants to determine if the complaint was valid

Question 13

Which motivation theory, based upon the work of Maslow, identifies the three basic needs as existence, relatedness, and growth?

A)ERG Theory
B)Acquired Needs Theory
C)The Hierarchy of Needs
D)Equity Theory

Question 14

The Rehabilitation Act of 1973 was replaced by the Americans with Disabilities Act of 1990 and applies to all businesses that have more than 50 employees.

Question 15

Which of the following violates age discrimination provisions in the Employment Act?

A)A 62-year old cashier is demoted during store restructuring, while several younger, less qualified employees are not demoted
B)A 50-year old female editor who has had some job performance issues is transferred to a different department and is replaced by a younger editor
C)A 22-year old animator is thought to be too young to be considered for the Director role of the animation department
D)A 74-year old project manager is offered early retirement

Question 16

Of the risk management techniques, which is defined as an act of stopping or not attempting a business activity that may or may not result in some kind of loss?

A)Transferability
B)Avoidance
C)Retention
D)Accepting the consequences of the potential risks

Question 17

What is used to identify possible replacement employees for key positions that will need to be filled immediately should the position become open?

A)Staffing chart
B)Urgency chart
C)Pareto diagram
D)Replacement chart

Question 18

Who is responsible for placing greater attention on eliminating any artificial behaviors that stand in the way of the advancement of women to management positions in business?

A)The Equal Employment Opportunity Commission
B)Individual Human Resources Offices
C)The Glass Ceiling Commission
D)The President

Question 19

What type of compensation system is directly related to the employee's individual performance?

A)An incentive pay plan
B)A merit pay plan
C)A pension plan
D)All of the above

Question 20

Which employee evaluation method is typically thought of as the most valuable for a company?

A)Learning
B)Behavior
C)Results
D)Reaction

Question 21

What is an interview with potential future co-workers an example of?

A)Tag-team interview
B)Panel interview
C)Realistic job preview
D)Behavioral interview

Question 22

During what kind of economic conditions are cost of living adjustments generally used?

A)Periods of high inflation
B)Periods of low inflation
C)Periods of depression
D)Periods of stagnation

Question 23

Which of the following is the most effective mode of evaluating employee performance?

A)An essay review
B)A paired comparison
C)Continuous feedback
D)A field review

Question 24

When is an employer with 200 or more employees required to provide at least 60 days' notice for a mass layoff, according to the WARN Act?

A)If the company lays off at least 5 employees a week for 3 months.
B)A fire hits the plant and the company is forced to lay off employees until repairs are done
C)The company is looking for more investors, but will be forced to lay off 50 people if more money does not come in
D)The company hires a new CEO, who insists on restructuring the sales department

Question 25

Which of the following is the correct term for an arrangement in which an employee is paid a portion of their income at a later stage in life?

A)Late pay
B)Deferred pay
C)Incentives
D)Stock options

Question 26

Dominick, a warehouse employee, gets called into his supervisor's office for a discussion about an inventory shortage in the warehouse. After the supervisor's first question, Dominick invokes his Weingarten rights. What is the supervisor's next step?

A)Arrest Dominick
B)Wait for Dominick's attorney to arrive
C)Continue asking Dominick questions
D)Stop asking questions and determine what happened to the supplies based upon other hard evidence

Question 27

In what kind of transaction is a contract provided by an entity that is not otherwise involved in the agreement?

A)Request for proposal
B)Terminal contract
C)Third-party contract
D)Bought contract

Question 28

Mark has decided to come forward to accuse his boss, Samantha, of quid pro quo harassment. You are the HR manager and so, you are responsible for investigating the case. Samantha happens to be your friend. Who would be the best person to investigate the case?

A)Samantha's boss
B)Your boss
C)A third-party investigator
D)Tasha's attorney

Question 29

During the strategic planning process, it is often necessary to use a PEST analysis. What is PEST an acronym for?

A)Political, economic, social, technology
B)Personal, environmental, strategic, technology
C)Private, efficiency, strategic, turnover rate
D)Productivity, efficiency, strategic, task structure

Question 30

The Equal Employment Opportunity Commission (EEOC) comes under the jurisdiction of which of the following departments?

A)Labor
B)Executive
C)Education
D)Justice

Question 31

What is the requirement of the Vietnam Era Veterans Readjustment Assistance Act (also known as VEVRAA)?

A)State employment agencies must give preference to Vietnam vets for positions that last 3 days or longer.
B)State employment agencies must hire 2 Vietnam vets for every 1 non-vet.
C)State employment agencies must give preference to Vietnam vets for non-entry-level positions.
D)All employers must give preference to Vietnam vets for any positions.

Question 32

The Society for Human Resource Development and the Human Resource Certification Institute have developed a code of ethical standards that are comprised of six core principles. Which of the following is not one of those principles?

A)Ethical leadership
B)Fairness and justice
C)Professional responsibility
D)Commitment to consistent wage increases

Question 33

Which of the following would not be a part of a typical employee handbook?

A)Employee Benefits
B)An organizational overview
C)Information about sexual harassment
D)Names of management personnel

Question 34

What was the result of the Sturgis case on the possible unionizing of temporary employees?

A)Temporary employees may only form unions with other temporary employees.
B)Temporary employees may not join unions
C)Temporary employees who work directly with regular employees may join them in a union.
D)The Sturgis case had nothing to do with temporary employees joining unions.

Question 35

Which of the following spheres of the employer-employee relationship is not usually governed by individual state governments?

A)Vacation pay
B)Unclaimed wages
C)Severance pay
D)Overtime pay

Question 36

Which act is also known as the Anti-Kickback Act?

A)Copeland Act
B)The Stark Law
C)Bayh-Dole Act
D)Model Business Corporation Act

Question 37

What is the correct term for the process of identifying risks and taking effective steps to minimize them?

A)Risk assessment
B)Risk strategy
C)Risk management
D)Liability assessment

Question 38

Mike runs a successful chain of ice cream shops and wants to gain some insight into his employees' goals, their job satisfaction, and to provide some career counseling to employees who want it. What would be the most effective method to do this?

A)An employee survey
B)Town hall meetings
C)A skip-level interview
D)Brown-bag lunches with store heads

Question 39

Which of the following looks at individual units or departments within a company in order to reduce possible redundancies or processes with the overall goal of cutting corporate costs and increasing production?

A)Corporate restructuring
B)Reengineering
C)Workforce reductions
D)Mergers and acquisitions

Question 40

Isa was recently hired as an outside sales rep for the Pacific Northwest region of a major book publishing company. As part of her selection process, she had to take an assessment test, on which Isa scored very well. During her initial interview, Lori, the hiring manager, had some concerns about how well Isa may fit into the publishing company's corporate culture. But when Lori learned about how well Isa did on the test, she immediately hired her. What bias could be in effect in this situation?

A)Knowledge-of-predictor effect
B)First impression
C)Leniency bias
D)Halo effect

Question 41

Dixon is conducting a training session. During it, he would like it if everyone can observe each other, as well as the trainer. Which seating arrangement would best fit his needs?

A)Classroom style
B)U-shaped arrangement
C)D-shaped arrangement
D)Theater style