Deck 4: Enterprise Culture

Question 1

To develop a consistent lean enterprise, lean system thinking is incorporated in daily activities. Which of the following would you include in the cultural framework to help develop behavioral expectations for job performance?

A)Performance evaluations and job descriptions.
B)Routine practice with equipment.
C)Discussion on performance measures with competitors.
D)Introduction of new equipment.

Answer 1

Performance evaluations and job descriptions.

Question 2

The "part-whole relationship" explains that larger entities are built out of smaller ones. What is the best example of a part-whole relationship?

A)Spaghetti contains sauce.
B)A house is built from lumber.
C)An automobile is built with a frame, powertrain, and interior/exterior accessories.
D)A grocery store has customers.

Answer 2

An automobile is built with a frame, powertrain, and interior/exterior accessories.

Question 3

Dynamic thinking in lean means structuring business for dynamic stability. Which of the following does lean dynamics address?

A)Calculation or rolled throughput yield.
B)Environmental compliance for the organization.
C)Reduction of the total number of employees.
D)Delays in the value flowing through operations.

Answer 3

Delays in the value flowing through operations.

Question 4

Closed-loop thinking uses which model of manufacturer-supplier-customer relationship?

A)Conventional linear relationship.
B)Collaborative and mutually supportive model.
C)Re-inventing the wheel model.
D)Circular resource model.

Question 5

W. Edwards Deming's first point in his 14 point management method, often considered the birth of Total Quality Management (TCM)was which of the following?

A)Establish a constancy of purpose plan.
B)Improve constantly and forever for every system.
C)Break down barriers between departments.
D)Institute a vigorous program of education and self-improvement.

Question 6

The lean culture should focus on results. Which factor will have the greatest impact on employees in terms of results?

A)Seeing management begin a 5S activity in their office area.
B)Practicing an emergency evacuation.
C)Changing the belt on a motor.
D)Taking additional break or rest periods.

Question 7

In the focus on waste elimination, which of the following is the progressive achievement of tasks along the value stream with no stoppages, scrap, or backflows?

A)A pull system.
B)The value chain.
C)Flow of the process.
D)The value stream.

Question 8

One of the main principles in a consistent lean enterprise is a focus on value to the customer. The goal is to provide perfect value to a customer though a perfect value creation process. Where should waste be eliminated in processes?

A)Eliminate waste at the beginning of the process.
B)Eliminate waste along entire value streams.
C)Eliminate waste at the end of the process.
D)Eliminate waste at the supplier level.

Question 9

Lean has two main components - continuous improvement and respect for people. Social responsibility aligns with respect for people and for the environment. Which of the following is the ISO definition of social responsibility?

A)The responsibility of an organization to enhance the lives of citizens.
B)The responsibility of an organization to reduce the impact of its processes on the environment.
C)The responsibility of an organization to pursue environmentally sound contributions.
D)The responsibility of an organization for the impacts of its decisions and activities on society and the environment.

Question 10

Enterprise thinking processes in a lean environment means that the leadership views all of the following principles as important EXCEPT:

A)Eliminating steps that do not create value.
B)Allowing customers to push value.
C)Creation of customer value.
D)Reaching a state of perfection.

Question 11

Lean production processes should be organized around flow. Which tool is best for performing this type of analysis?

A)The 5S method.
B)Error proofing.
C)Quality function deployment.
D)Value-stream mapping.

Question 12

The integration of business systems and improvement systems will be successful if which of the following occurs?

A)Leadership provides strong support.
B)Consideration is given only to a few aspects of the change process.
C)Teams are not required to meet.
D)Only management drives the initiative.

Question 13

Which of the following examples is NOT a system that requires a reconciled reporting system?

A)Lean ordering systems.
B)Lean purchasing systems.
C)Lean accounting systems.
D)Lean invoicing systems.

Question 14

Successful lean requires adequate information management. Which of the following examples most closely relates to the idea that a manager needs to know what to do in the next 30 minutes based on what happened in the last 30 minutes?

A)The value stream should be scheduled end to end.
B)Information should be sent in small, routine batches.
C)Information should be intuitive.
D)Every process should be capable for information capture.

Question 15

Policy deployment in the lean environment is crucial because?

A)It provides rules for operation.
B)It dynamically links strategy with actionable items or plans.
C)It is the foundation for strategic planning.
D)It promotes learning.

Question 16

An organization is evaluating their lean enterprise alignment under the guiding principles of creating a constancy of purpose and thinking systematically. The following tools are used for enterprise alignment with the EXCEPTION of which?

A)Business models.
B)A mission statement.
C)Daily management standard work sheets.
D)Control boards.

Question 17

The DMAIC methodology uses scientific thinking as a strategy process. Which example below shows using scientific thinking in problem solving?

A)Determining Y = f(x) using statistical analysis.
B)Developing p control charts.
C)Developing a data collection plan.
D)Developing a process map.

Question 18

Nested experiments are those which have concurrent or cascading requirements to complete. Hoshin teams are a good example of nested experiments because of what?

A)They facilitate periodic improvements with significant impact.
B)They combine tactical and operational experiments.
C)They encompass long and short term goals.
D)They have seven types of PDCA cycles nested one within the other.

Question 19

In order to help build a consistent lean enterprise, a project team is building consensus by performing a benchmarking activity to reduce disagreement in measures. Benchmarking can be defined as all of the following EXCEPT?

A)A standard of excellence against which organizations are measured.
B)The act of searching out superior performance of like organizations.
C)The comparison of an individual organization to a set of industry standards and then against another organization's performance.
D)A standardized process of measuring your organization's performance compared to performance in the best in class organizations.

Question 20

Multivoting is used by teams to narrow a large list of possibilities for solutions to a smaller list of the top priorities or to a final selection. Which of these choices is NOT an application for multivoting?

A)When a list of choices must be narrowed down.
B)When a team has begun a fishbone diagram.
C)After brainstorming has been used to generate a list of possibilities.
D)When the decision must be made using group judgment.

Question 21

The alignment of strategies and the ultimate execution rely on the creation of the constancy of purpose within the organization. Which enterprise-supporting concept explains that an organization will focus on safety, quality, and delivery in spans of 20 to 50 years?

A)Thinking systematically.
B)Focusing on the long term.
C)Standardized daily management.
D)Alignment of systems.

Question 22

Standard work for strategy communication involves determining urgency and complexity of communication. Communication protocols sort communication by which of the following?

A)High, medium, and low.
B)Primary, secondary, and tertiary.
C)Written, email, or phone.
D)Urgent, restricted, or advanced.

Question 23

Which customer contact method would be used if a green belt wanted to confirm theories developed from other forms of customer contact?

A)Telephone interview.
B)Focus group.
C)Face-to-face interview.
D)Survey form.

Question 24

Stability of a process relies on managers developing systems to understand metrics and is a supporting concept of aligning systems. Which of the following is a type of line graph used to assess the stability of a process?

A)Ishikawa diagram
B)Check sheet.
C)Infinity diagram.
D)Control chart.

Question 25

Using the lean system of catchball, who can participate in a catchball process?

A)Only those who "touch" the process.
B)Leadership for the organization.
C)Stakeholders for the project.
D)Anyone needing to provide input.

Question 26

When deploying a project, which action category below would "ensuring the project will meet the business needs of the organization" fit into?

A)Managing upwards.
B)Team management.
C)Project charter development.
D)Process improvement tools.

Question 27

The instrument which describes the responsibilities of management and staff in terms of the organizational structure, responsibilities, planning, implementing, and assessment of quality activities would best be described as which of the following?

A)Quality Improvement Plan.
B)Quality Management Plan.
C)Administration Activities Plan
D)SWOT analysis.

Question 28

Which of the following would be the BEST method to develop training materials for issues in performance?

A)Develop a training team.
B)Only use trained consultants.
C)Review documentation of the activities involved in the measure.
D)Review similar case studies.

Question 29

The Kano model is used to understand the customers' needs and combines two elements: achievement, which is annotated on the horizontal axis, and satisfaction, which is annotated on the vertical axis. Under the Kano model, which level of needs keeps a supplier in the market?

A)Exciting needs of the customer.
B)Expected needs of the customer.
C)Normal needs of the customer.
D)None of the above.

Question 30

The deployment of lean within an organization would include all of the components listed EXCEPT:

A)Developing project teams and selecting projects.
B)Training employees and ensuring cultural awareness.
C)Reorganizing the warehouse.
D)Spreading knowledge of projects and activities.

Question 31

In enterprise deployment a house of quality may be used to determine what is important both internally to the customer, and externally with competitors. In a house of quality matrix the horizontal features are the what?

A)The Design Features.
B)The Customers Voice.
C)Baseline measurements.
D)Relationship measurements.

Question 32

In enterprise alignment, using advanced statistical methods to explore correlation and multivariate relationships would be indicative of what?

A)Analyze activities of the DMAIC.
B)Benchmarking activities.
C)Define activities of the DMAIC.
D)Project management.

Question 33

A project team is working on a chemical treatment analysis and a conflict has developed about the solution. Communication has become an issue. What should the team leader do?

A)Ask the project champion's opinion on the situation.
B)Use team problem solving tools to determine the course of action.
C)Take a team vote on the solution.
D)Remove the individual from the team and request a replacement.

Question 34

Deming created his "System of Profound Knowledge," with the thought that approximately 15% of poor quality was because of workers and 85% was due to bad management, systems, or processes. He based the system on four parts. Which of the following parts is not part of his system?

A)Psychology of a system.
B)Elimination of a system.
C)Knowledge of variation.
D)A theory of knowledge.

Question 35

Under lean methodology, the set of specific actions required to bring a product from concept to completion is called what?

A)The value stream.
B)The elimination theory.
C)The methodology.
D)The process map.

Question 36

Accomplishing quality management functions requires a quality management system to guide improvement activities. All of the following are variables that affect the quality framework EXCEPT:

A)Size of the organization.
B)Available resources.
C)Age of the organization.
D)The type of organization.

Question 37

The organizational structure must support quality. Which of these would be a barrier to the quality structure of an organization?

A)Building a hierarchy.
B)Building a team-based organization.
C)Using steering committees.
D)Focusing on key processes.

Question 38

Quality improvement study design and analysis related to projects includes all of the following activities EXCEPT:

A)Education of staff.
B)Development of change.
C)Collection of data.
D)Development of strategic goals.

Question 39

Using statistical techniques to measure variability, which of the following is the correct definition for an interquartile range for an interpercentile range?

A)Only middle cases are used.
B)Extreme scores are excluded.
C)Extreme scores are excluded, only middle cases are used, and measures are lined up according to size
D)Measures are lined up according to size.

Question 40

Which of the following is NOT a system that drives behavior to promote enterprise alignment?

A)Stabilizing processes.
B)Reporting and accountability.
C)Information technology.
D)Strategy deployment