Deck 8: Business Transformation, Social Progress, Change Process

Question 1

"Renewing" in Business Transformation Model is associated with........ of the organisation.

A)Mind
B)Body
C)Spirit
D)Environment

Answer 1

Spirit

Question 2

Social Progress Indicators for Society are………….

A)Access to Education
B)Supportive Government Policies
C)Political Democracy
D)Quality Education

Answer 2

Quality Education

Question 3

Identify the External factors that demand for Organisational Transformation.

A)Employee Turnover Ratio
B)Social Changes
C)Changing behaviour and Values of work force
D)Deficiencies in the existing organisational structure

Answer 3

Social Changes

Question 4

The Top Management of company starts the Transformation Process with the "Creation of a Vision" that is shared by everybody in the company. Shared vision consists of all except...........

A)Shared Values
B)Shared Purposes
C)Shared Results
D)Shared Relationships

Question 5

What are the three Phases of Transformation?

A)Automation, Enhancement, Redefinition
B)Automation, Reevaluation, Redefinition
C)Reevaluation, Redefinition, Implementation
D)Discontinuing, Replanning, Reshaping

Question 6

Identify the Principle(s) of achieving competitive success in business.

A)Focus on Short Term Rewards first and then consider Long term rewards
B)Focus on constant and never ending improvement
C)Always focus on Profit first then on service
D)Set Realistic Goals and Expectations

Question 7

Which of the following statements is false about responsibilities of a consumer:

A)Consumer must follow the instructions and use the product safety.
B)Consumer must ask for cash memo i.e proof of purchase
C)Consumer must file a complaint in a consumer court even if the amount of loss is small.
D)A consumer must encourage unethical practices like black marketing, hoarding etc.

Question 8

The ethical roots of the classical model of corporate social responsibility are found in which of the following statement?

A)The idea that the interests of stakeholders are as important as the interests of a corporation's stockholders.
B)The ethical imperative to cause no harm.
C)The free market theory which holds that managers are ethically obliged to make as much money as possible for their stockholders because to do otherwise would undermine the very foundations of our free society
D)The ethical imperative to prevent harm

Question 9

Which of he following is a standardised approach to Corporate Sustainability Reporting?

A)GRI
B)Universal Declaration of Human Rights
C)UNHCR Global Pact
D)UN Global Compact

Question 10

Who can make regulations under Consumer Protection Act related with the provisions of this act with the prior approval of Central Govt.

A)Central Consumer Protection Council
B)Ministry of Affairs
C)Supreme Court of India
D)National Consumer Dispute Redressal Commission

Question 11

The Consumer Protection Act provides relief to customers such as replacement of product, removal of defect in the product, compensation for any loss or injury suffered by the consumer. Which consumer right has been highlighted in this statement.

A)Right to Safety
B)Right to Seek Redressal
C)Right to be informed
D)Right to consumer education

Question 12

Which of the following statement is False?

A)Any business takes inputs from industry, does its processing and provides the outputs to the same society.
B)Any business takes inputs from society, does its processing and provides the outputs to the same society.
C)Corporate social responsibility activities and programmes are now quite an integral part of organisational objectives.
D)Social responsibilities refer to business man's decisions and actions taken for reasons at least partially beyond the firm's direct economic or technical interest.

Question 13

The ___________ should get full information about long-term plans, budgets, competitive developments, quarterly results, etc.

A)board of directors
B)shareholders
C)customers
D)government

Question 14

What best describes CSR?

A)The duty of care a corporation has towards its employees and customers.
B)A Corporation's requirement to make as much as profit possible
C)A Corporation's obligation to society that goes the requirements of law economics to take into account the social and environmental impact of its decisions.
D)A Corporation's obligation to consider the impact of its decisions on the environment.

Question 15

------ may be defined as the enhancement of long-term shareholders while at the same time protecting the interests of other stakeholders.

A)Business ethics
B)CSR
C)Cultural relativism
D)Corporate governance

Question 16

From the point of view of business which one of the following is a reason because of which consumer protection is important?

A)Dynamic Environment
B)Fast Technological Development
C)Government intervention
D)Competitive Marke

Question 17

Which is not one of the natures of ethics?

A)Focus on human values
B)Social work
C)Branch of philosophy
D)Applies moral principles

Question 18

Actions or policies should be evaluated on the basic of producing greater good in the society" is the fundamental of which moral theory?

A)Utilitarian theory
B)Theory of justice
C)Ethics of care
D)Theory of rights