Deck 9: Ethics, Knowledge Management, and Stress Management: Exploring Key Concepts and Practices in Business

Question 1

Set of ideas that constitute one's goals, expectations and actions is known as:

A)Values
B)Beliefs
C)Ideology
D)Morals

Answer 1

Ideology

Question 2

The moral principles, standards of behaviour, or set of values that guide a person's actions in the workplace is called

A)Office place ethics
B)Factory place ethics
C)Behavioural ethics
D)Work place ethics

Answer 2

Work place ethics

Question 3

Which of the following alone can ensure effective ethics programme in a business enterprise?

A)Publication of a code
B)Involvement of employees
C)Establishment of compliance mechanisms
D)None of them

Answer 3

Involvement of employees

Question 4

Measuring actual performance is the __________________ steps involved in the process of controlling.

A)First
B)Second
C)Third
D)Last

Question 5

____________ are those individuals who raise ethical concerns or issues to others inside or outside the organisation.

A)Entrepreneur
B)Whistle blowers
C)Social entrepreneur
D)Social impact management

Question 6

Data by itself is not useful unless

A)It is massive
B)It is processed to obtain information
C)It is collected from diverse sources
D)It is properly stated

Question 7

Tactical information is needed for

A)Day to day operations
B)Meet government requirements
C)Long range planning
D)Short range planning

Question 8

Operational information is required by

A)Middle managers
B)Line managers
C)Top managers
D)All workers

Question 9

Why might workers not want to share their knowledge?

A)Because they enjoy discussing new ideas and sharing their thoughts.
B)Inter-functional and inter-departmental rivalries.
C)They might be reluctant to express opinions which do not comply with managerial perspectives.
D)Possession of knowledge can provide power and status.

Question 10

According to Horowitz et al. what is the main reason for knowledge worker turn-over?

A)Better pay and prospects.
B)Company related issues.
C)Career related issues.
D)Personal reasons.

Question 11

Which factors contribute to the distinctiveness of knowledge workers?

A)Expected to continually develop their knowledge.
B)Their knowledge and skills are explicit and easy to codify.
C)Highly qualified.
D)Their knowledge and expertise is typically of great importance to the organisation.

Question 12

Knowledge is always a part of a _________________ system.

A)Static
B)Close
C)Dynamic
D)Open

Question 13

If learning insight and judgment abilities are merged together with knowledge in a person, the person has _________________.

A)Knowledge
B)Understanding
C)Wisdom
D)Intelligence

Question 14

Knowledge includes all of the following except:

A)Aggregated data
B)Disaggregated data
C)Appraised information
D)Personal experience

Question 15

Which of the following is an intangible resource?

A)Machinery
B)Land
C)Physical labors
D)Reputation

Question 16

Stress management is about learning:

A)How to avoid the pressures of life
B)How to develop skills that would enhance our body's adjustment when we are subjected to the pressures of life
C)Both '1' & '2' are true
D)None of the above

Question 17

Which of the following statements is true about stress management:

A)Stress management is learning about the connection between mind and body
B)Stress management helps us control our health in a positive sense
C)Stress management teaches us to avoid all kinds of stress
D)Only '1' & '2' are right