Deck 8: Employee Empowerment

Question 1

Without empowerment, involvement is just another management tool that doesn't work.

Answer 1

True

Question 2

Employee empowerment is a new name for participatory management.

Answer 2

False

Question 3

A workforce that is ready for empowerment is accustomed to critical thinking.

Answer 3

True

Question 4

A quality circle is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.

Question 5

Employee enlistment means not simply empowering employees to participate in the decision-making process but expecting them to do so.

Question 6

Fear of exclusion can cause managers to resist employee empowerment.

Question 7

Employee empowerment is:

A) Employee involvement in decision making.
B) Power of the employee to make suggestions that will be reviewed by management
C) Employee input that is heard, seriously considered, and followed up on whether it is accepted or not.
D) Power of the employee to make a decision without management involvement.

Question 8

The primary inhibitor of empowerment is:

A) The Wohcao Syndrome
B) Human nature's resistance to change.
C) Resistance from employees and unions.
D) Resistance from management.

Question 9

The word that best describes management's role in employee empowerment is:

A) Facilitation
B) Leadership
C) Commitment
D) All of the above

Question 10

Which of the following strategies will help organizations move beyond empowerment to enlistment?

A) Set up a reward system.
B) Make it clear to all employees that their ownership is not just wanted and needed but that it is expected.
C) Make it clear to implement suggestions.
D) Empower employees for suggestions that are implemented.

Question 11

A workforce that is ready for empowerment:

A) Is accustomed to critical thinking
B) Understands the decision making process
C) Knows where it fits into the big picture
D) All of the above

Question 12

Which of the following is an element of management's role in empowerment?

A) Commitment
B) Establishing quality circles
C) Establishing customer feedback mechanisms
D) Being impatient to earn employee buy-in