Deck 9: Leadership and Change

Question 1

Misleaders surround themselves with knowledgeable, strong people who are able to make them appear to be good leaders.

Answer 1

False

Question 2

Democratic leadership is called open, free-reign, or nondirective leadership.

Answer 2

False

Question 3

Servant leadership/stewardship seeks to do a better job of serving both external and internal customers.

Answer 3

True

Question 4

Building trust requires leadership on the part of managers.

Question 5

To facilitate change in a positive way, leaders must have a clear vision and corresponding goals, exhibit a strong sense of responsibility, be effective communicators, have a high energy level, and have the will to change.

Question 6

It is important for those who want to lead to first learn how to follow.

Question 7

Leadership and management are not the same thing but both are needed.

Question 8

Which of the following characteristics is not necessarily needed to be a good leader?

A) Good communication skills
B) Positive role model
C) A charismatic personality
D) Persuasiveness

Question 9

The most effective leaders can be found in what part of an organization?

A) Top-level management
B) Mid-level management
C) Lowest paid wage earner
D) All of the above

Question 10

Leadership skills are:

A) Inherited
B) Learned
C) Both A and B
D) None of the above

Question 11

Which of the following is the most appropriate leadership style in a total quality setting?

A) Autocratic
B) Democratic
C) Participative
D) Goal-orientated

Question 12

The change facilitation model contains which of the following steps?

A) Develop a compelling change picture
B) Conduct a comprehensive roadblock analysis
C) Monitor and adjust
D) All of the above

Question 13

Which of the following is a benefit of mentoring?

A) Enhances performance
B) Satisfies ISO 9000 standards
C) Decreases the organization's retention rate
D) Eliminates the problem of stewardship

Question 14

Which of the following characteristics will help build and maintain followership?

A) Autocratic attitude
B) Goal-oriented attitude
C) Competitiveness
D) Sense of purpose