Deck 11: Effective Communication

Question 1

Effective communication means receiving a message, correctly decoding it, and accurately perceiving what it means.

Answer 1

False

Question 2

Company level communication is communication within a peer group.

Answer 2

False

Question 3

When trying to communicate it is important that you do not use open-ended questions.

Answer 3

True

Question 4

In order for employees and managers to function effectively in a total quality setting, they must have good interpersonal skills.

Question 5

Interpersonal skills are those needed for people to work together in a positive manner that is conductive to both personal and corporate success.

Question 6

One-way communication helps maintain a climate that is conducive to effective communication.

Question 7

Proximity is not considered a component of non-verbal communication.

Question 8

There are several components of communication. They are:

A) The sender, the message, the receiver, verification
B) The message, the medium, the sender, the customer
C) The medium, the goals, the receiver, the message
D) The message, the sender, the receiver, the medium

Question 9

Which of the following is not a common inhibitor of communication?

A) Lack of trust
B) Lack of concentration
C) Interference
D) Inaccurate assumptions

Question 10

Empathic listening means:

A) Agreeing with what is being said
B) Receiving the message, correctly decoding it, and accurately perceiving what is means
C) Listening with the intent to understand
D) Pretending to listen

Question 11

Robert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:

A) Be positive, be prepared, be realistic, and don't be completely negative
B) Be positive, be prepared, be realistic, be accurate
C) Be direct, be prepared, be realistic, be accurate
D) Don't be completely negative, be positive, be brief, and be understanding

Question 12

Verbal communication is least effective when:

A) Reprimanding an employee for poor performance
B) Promoting a safety campaign
C) Commending an employee for doing a good job
D) Attempting to resolve conflict between or among employees

Question 13

One of the highest levels of verbal communication occurs when speakers use what to make their points?

A) Stories
B) Facts
C) Photographs
D) Graphs and charts

Question 14

Which of the following is a proximity factor in non-verbal communication?

A) Posture
B) Colors
C) Pitch
D) Dress