Deck 4: Decisions and Approaches: Effective Communication Skills

Question 1

Jane is interviewing a new client and his wife to obtain a comprehensive health history. Identify the phase of the nurse-client relationship that is taking place in this encounter.

A) Initial
B) Working
C) Termination
D) Assessment
E) Therapeutic

Answer 1

Initial

Question 2

Now, Jane asks the client, "tell me more about the chest pain that you had earlier today." This is an example of which of the following techniques?

A) Probing
B) Focusing
C) Reflection
D) Appropriate questions

Answer 2

Focusing

Question 3

In the acute care environment, there are many influences on how the client perceives both verbal and nonverbal communication. This describes which of the following?

A) Noise
B) Control
C) Influence
D) Metacommunication

Answer 3

Metacommunication

Question 4

A nurse demonstrates critical thinking with which of the following affective components?

A) Analyzing
B) Flexibility
C) Predicting
D) Logical reasoning
E) Information seeking

Question 5

Which of the following is NOT a primary consideration for the nurse in developing therapeutic communication with the individual client and the family members?

A) Nonverbal cues
B) Active listening
C) Linguistic abilities
D) Developmental level
E) Translating by family