Deck 10: Operations Management

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Question
Kripa runs a candle-making business where she turns homemade wax into scented candles. The process of creating the candles is best described as

A) input.
B) mechanization.
C) production.
D) capital.
E) service.
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Question
Lavar is hired into a newly created department at Xtra Fun Toys. He will be helping to directly transform resources into new toys. Lavar most likely works in ________ management.

A) operations
B) service
C) analytics
D) capital
E) synthetic
Question
Oscar is a kitchen and bathroom design and construction specialist. Considering his business in the context of operations, the tools, and raw materials he uses would best be classified as

A) logistics.
B) services.
C) outputs.
D) value.
E) inputs.
Question
Which is the best example of a manufacturing business?

A) a dairy farm
B) a computer repair company
C) a cell phone provider
D) a car wash
E) a bookstore
Question
Which statement best describes the difference between a manufacturing business and a service business?

A) Service businesses do not use a transformation process, while manufacturing businesses do.
B) Manufacturing businesses deal mostly with things, while service businesses deal mostly with people.
C) Manufacturing businesses do not require capital, while service businesses do.
D) Service businesses are entrepreneurial in nature, while manufacturing businesses are not.
E) Manufacturing businesses use synthetic transformation, while service businesses use analytic transformation.
Question
Chazz opens his own business as a traveling mechanic. Customers schedule appointments and Chazz comes to them to do basic maintenance like oil changes or windshield wiper replacements. Chazz's company is an example of a ________ business.

A) production
B) service
C) manufacturing
D) knowledge
E) transformative
Question
Audrey is looking to hire an operations manager for her widget factory. Which task would best describe the manager's primary responsibility?

A) review the company's CAD capabilities
B) implement mechanization functions
C) reduce the company's reliance on entrepreneurial capital
D) eliminate inputs from the production process
E) oversee the transformation process
Question
Sasha manages a hotel and is responsible for ensuring that rooms and service exceed the expectations of the hotel's customers. Her role would best be described as ________ management.

A) capital
B) transformation
C) operations
D) production
E) knowledge
Question
Nene is hired by XYZ Auto to oversee the process by which steel, plastic, and other materials are converted into new cars. Nene most likely works in a(n) ________ business.

A) knowledge
B) manufacturing
C) analytic
D) resource
E) service
Question
FFS, Inc. is a logging company based in Oregon. They cut down trees and sell parts of the tree to different businesses. They create mulch by shredding the bark and branches and then they sell the mulch to landscaping companies. They cut the trunk into different-sized pieces and then sand the pieces before selling them to home improvement stores. Which operations process best describes what FFS is doing?

A) synthetic assembly
B) combination transformation
C) analytic transformation
D) intermittent utility
E) mass production
Question
BB Electronics buys broken technology and breaks the devices down into parts that it sells to other technology companies to use in new devices. By breaking down these devices into parts the company can sell, BB electronics has created

A) synthetic utility.
B) continuous value.
C) mass customization.
D) form utility.
E) resources.
Question
The Miller Swim Center has been struggling with unhappy visitors and ticket sales are at an all-time low. The owner decides to add new concession stands and a splash pad to the park, which leads to a noticeable uptick in sales. This example best demonstrates the concept of ________ transformation.

A) form
B) break-down
C) analytic
D) service
E) synthetic
Question
Which business is an example of the use of synthetic transformation?

A) a metal fabrication company that creates various forms of gears by regularly changing machines and utilizing short production runs
B) a food manufacturer that produces a variety of single-serve meals by adding different meats or vegetables to the package
C) a lumber company that converts trees into different-sized pieces to be used for building construction
D) a mining company that employs a just-in-time system for delivering the gems and minerals they find
E) a farming company that sells its corn to various ethanol plants to be used to enhance gasoline
Question
Sundial Corporation creates farm implements-things like tractors, plows, and combines. Sundial will spend one or two weeks manufacturing an implement before briefly shutting down its assembly line to switch out machines. The company will then spend another week or two manufacturing another implement before shutting down again for another machine switch. What type of production does this example best describe?

A) continuous synthesis
B) lean utility
C) analytic transformation
D) intermittent process
E) flexible manufacturing
Question
Which scenario best describes the concept of a continuous production process?

A) a brewery that crafts sodas, beers, and sparkling waters in monthly cycles
B) a wedding dress company that creates various dresses in limited production runs
C) a customized furniture company that builds furniture to meet the specifications of its customers
D) a water treatment plant that cleans water for daily consumption by residents in the community
E) a construction firm that uses a CAD program to create blueprints for its customers
Question
If Shaik wants to get a job managing the facilities at an electric utility company, he should be familiar with which production process?

A) as-needed
B) continuous
C) mechanization
D) intermittent
E) flexible
Question
What would be the best example of a company that should use an intermittent production process?

A) a grocery store providing various goods to its customers
B) a crude oil refinery providing oil to various petroleum distributors
C) a nuclear power plant supplying power to a large metropolitan area
D) a jeweler who designs rings and bracelets per customer requirements
E) a dry cleaner cleaning clothes for its customers
Question
Thompson Company creates trailer hitches for cars and trucks as customer orders dictate. At a meeting, the CEO asks the Operations Manager to consider shifting from an intermittent production process to a continuous production process to increase output and profit. Which of the following would be the best response?

A) This is not a good idea. We are better suited to utilize an intermittent process so that we can continue to manufacture different products as needed.
B) This is a great idea. If we use a continuous process, it will be easier to utilize a synthetic transformation process.
C) This is a great idea. Businesses that utilize a continuous production process are nearly always more profitable than those using intermittent processes. This is due to increased output.
D) This is not a good idea. Continuous production processes take away the ability to maximize the analytic transformation process.
E) This is not a good idea. Using a continuous production process will require us to add an updated CAM system.
Question
FMD Alarm Company utilizes workstations where employees are responsible for creating the same part repeatedly throughout the day. The parts are then combined to create alarm systems to sell to customers. This best describes the concept of

A) mechanization.
B) analytic transformation.
C) an intermittent utility.
D) automation.
E) standardization.
Question
Jitendra is the Vice President for Wedge Widgets and is investigating options for reducing production costs. He realizes the company can use uniform parts that are interchangeable with similar parts on the assembly line. This will allow him to cut some of their more experienced production staff who are currently responsible for creating the parts from scratch. Which type of technology change does this best represent?

A) automation
B) synthetic mechanization
C) standardization
D) analytic transformation
E) form utility
Question
The first technology change to improve efficiency was ________; it was introduced during the Industrial Revolution, when companies began adding machines to complete the work that laborers had previously been responsible for.

A) robotics
B) mass production
C) mechanization
D) automation
E) standardization
Question
Which example demonstrates how automation impacted the history of production?

A) a steel working company adding robotic lifts and welders to replace humans on its assembly line
B) a lawnmower manufacturer using long-term production runs on an ongoing basis
C) a furniture manufacturer that uses dowels that are interchangeable between each piece of furniture
D) a textile mill utilizing pre-cut materials in their factory
E) a toy manufacturer providing new computers and printers to their managers
Question
Drax Architecture uses design software to create schematics for its various projects. The schematics are then electronically sent to the manufacturing system where the production team assembles a detailed model of the project. Drax is most likely using

A) mass customization.
B) flexible manufacturing.
C) computer-integrated manufacturing.
D) computer-aided 3D printing.
E) program evaluation.
Question
Buckingham Motor Company manufactures small engines for things like lawn mowers, motor scooters, and snowmobiles. The company recently hired an efficiency engineer who analyzed its productions processes before making recommendations for improvements. The recommendations included a streamlined assembly line, reduced staff, and a just-in-time system for ordering engine parts. Which type of production efficiency did Buckingham Motor Company utilize?

A) integrated customization
B) PERT customization
C) flexible manufacturing
D) mass customization
E) lean manufacturing
Question
Jackee's Retail Outlet is opening its first store and has been searching for a new site for the building. It would make the most sense to build in location is near to which of the following?

A) a large metropolitan area
B) a government tax office
C) a local startup technology firm
D) a large competitor
E) a lightly populated rural community
Question
What would be an important benefit of locating an automobile factory near to a tire manufacturer?

A) decreased utility costs
B) increased time to market
C) reduced shipping expenses
D) increased federal tax breaks
E) reduced reliance on ERP
Question
Darwin is considering opening a new manufacturing facility for his company. His sister suggests that he spend some time considering where to locate the new building. Why is location an important consideration when building a new facility?

A) customers want to be near to manufacturing sites
B) speed of delivery is not an important consideration
C) there could be government incentives depending on where you build
D) cost is not factored into the building of the facility itself
E) synthetic transformation is not possible in all locations
Question
Coby owns a chain of doggie daycare centers and wants to open a new location. What would be his most important consideration when determining where to build?

A) ability to use a sole supplier for pet supplies
B) distance to the local government facilities
C) location of their specialized ERP vendor
D) government regulations on dogs in the area
E) availability of buildings with fixed-position layouts
Question
King Wood Flooring is building a new facility and decides to locate near an area with high unemployment rates. What is the most likely reason for doing this?

A) implementation of a new enterprise zone
B) access to readily available labor force
C) simplified process layout for production
D) ability to shift to a product layout
E) improved time to market for staffing
Question
Wally's Instant Meal company uses a four-step assembly line process to create single-serve meals for sale. The process begins with a tray, followed by the addition of a main course, a side dish, and a dessert. What type of facility layout does this represent?

A) analytic transformation
B) product
C) process
D) fixed-position
E) supply-chain
Question
Barnaby works for a company building amusement park rides and attractions. What would be the best type of facility layout for this company?

A) fixed-position
B) just-in-time
C) synthetic
D) assembly line
E) time to market
Question
Which business is using a process layout?

A) an automotive manufacturer that produces cars in a sequence of steps by creating the frame, adding the interior options, and then adding the tires on a car-by-car basis
B) a company that manufactures sports complexes by traveling to various sites with their raw materials, equipment, and production teams
C) a dining room manufacturer that creates the hutches, chairs, and tables in separate production departments
D) an architectural firm that relies on its CAD system for accurate production diagrams
E) a sandwich shop that uses a step-by-step process to create each sandwich per individual customer requirements as they watch
Question
Using a sole supplier allows a company to

A) implement just-in-time inventory control.
B) add a supply-chain management system.
C) increase their form utility.
D) reduce the exposure of proprietary secrets.
E) decrease inventory and the need for warehouse space.
Question
Block99 Systems is a manufacturer of portable electronic gaming devices. The company wants to ensure that its specialized technology remains confidential while maintaining some reliability in its shipments. What would be the best strategy for dealing with its suppliers?

A) using a group of just-in-time suppliers
B) using an in-house supplier
C) using multiple suppliers
D) using a few trusted suppliers
E) using a supply-chain management system
Question
What would be the primary benefit for a company that chooses to use many suppliers for their raw materials?

A) increased reliability of the suppliers
B) ability to have a backup supplier if one is unable to meet their needs
C) assurances that proprietary secrets will not be revealed
D) ability to purchase large quantities at low prices
E) simplified use of continuous transformation processes
Question
Keen Ear is going to begin manufacturing cellular phones. The company decides to use just two different suppliers for its power cables. Which reason best describes the company's rationale for making that decision?

A) ability to eliminate their inventory control system
B) greater reliability in receiving the product
C) enhance Gantt chart effectiveness
D) simplify the management of their product and process layouts
E) ability to easily utilize a backup supplier if needed
Question
A successful supply-chain management system will integrate which of the following items?

A) production managers with ISO 9000 registrars
B) facilities, functions, and processes
C) CAD, ERP, and MRP computer systems
D) internal benchmarking data to external PERT and Gantt analyses
E) trusted suppliers with one another
Question
Forrester Shipping is designing a new supply-chain management system. What would be the most important consideration the company should make as it begins this process?

A) shift to a sole supplier system for raw materials
B) reduce fixed-layout processes
C) begin phasing out current just-in-time inventory controls
D) ensure that its suppliers are involved in the design process
E) review and update all ISO 9000 standards
Question
A(n) ________ enables a company to integrate many the factories, processes, and work performed, from supplier to customers.

A) just-in-time analysis
B) supply-chain management system
C) PERT analysis
D) total quality management system
E) MRP computer analysis
Question
IT Adventures is looking to improve its supply-chain management system. What would be the best place for the company's general manager to start?

A) adding a new CIM system
B) updating their current bill of materials
C) hiring a CPI registrar
D) enhancing their Gantt charts
E) implementing a MRP system
Question
KTI Gadgets doesn't store its supplies at its production center; instead, it has suppliers deliver supplies on an as-needed basis. What is the most important benefit of using a model like this?

A) reduces reliance on materials requirement planning
B) decreases costs associated with storage
C) improves speed of Six Sigma analysis
D) enhances bill of materials processing
E) increases form utility of finished goods
Question
In which scenario would just-in-time inventory beleast effective?

A) UFDA Enterprises, whose primary supplier has a history of meeting shipping expectations.
B) White Woods Company, who experiences consistent demand for its product throughout the year.
C) BMX Incorporated, a company that accurately plans their supply needs months in advance.
D) LAG Company, whose primary supplier is in a different country.
E) ABC Company, who sells only one product.
Question
A company would most likely consider moving away from a just-in-time inventory system when it is

A) implementing an enterprise resource planning system.
B) acquiring a competitor to diversify its product line.
C) conducting a Gantt analysis that supports maintaining a limited inventory of supplies.
D) adding a procurement manager who can accurately identify the quantity of supplies needed.
E) moving from an analytic transformation process to a synthetic transformation process.
Question
Norski Manufacturing wants to implement a system that will track everything from customer needs, orders, shipping, and payments. Which type of system would be the best for them to investigate?

A) materials requirement planning
B) just-in-time planning
C) flexible manufacturing systems analysis
D) ISO 9000 analysis
E) enterprise resource planning
Question
Stump Manufacturing is made up of numerous divisions and facilities across the country. Carsten is hoping to link each of the units into a single integrated computer database. Which system would make the most sense?

A) computer-integrated evaluation
B) enterprise resource planning
C) materials requirement planning
D) process layout evaluation
E) computer-aided manufacturing
Question
Which component of a materials requirement planning system allows a company to know all that is required to go into a finished product?

A) critical path review
B) total quality management system
C) bill of materials
D) enterprise resource planning system
E) Six Sigma requirements
Question
Jamison is completing a PERT diagram at CMS company and wants to establish the critical path for a new project he is leading. The critical path is best described as

A) the time expected to complete the project.
B) the most expensive components of the project.
C) the expected needs for raw materials for the project.
D) the ideal process layout for this project.
E) the anticipated break-even requirement for the project.
Question
Caesar leads several projects at Apple Pie Industries. He likes to utilize a simple bar graph that shows how much work has been completed on various projects along with processes that are falling behind schedule. Caesar is using a(n)

A) PERT analysis.
B) Six Sigma chart.
C) Gantt chart.
D) ISO 9000 review.
E) MRP analysis.
Question
All-Star Construction is conducting a program evaluation and review technique analysis. What will be the most likely outcome of this evaluation?

A) They will eliminate the need for multiple suppliers.
B) They will know the total time needed to complete the project.
C) They will know their ISO 9000 rating.
D) They will have an accurate bill of materials.
E) They will eliminate the need for a critical path.
Question
What would be the most important aspect of a successful total quality management program?

A) a focus on replying to supplier feedback
B) regular analysis of ERP systems
C) listening and learning from customers and employees
D) annual PERT analyses
E) sole supplier system
Question
Priyanka is the CEO of Stamp Manufacturing. She believes in measuring the quality and service that Stamp provides against that of her competitors. This is best described as

A) critical path analysis.
B) quality assurance.
C) standardization.
D) benchmarking.
E) lean manufacturing.
Question
Rocky Rainbow Company has hired a team of specialists to implement a total quality management system. What would be the best place for this team to start?

A) analyze past and current program and evaluation review charts
B) install an updated materials requirement system
C) compare company performance against their top competitors
D) remind employees that continuous improvement efforts should be left to management
E) review time to market figures for the past fiscal year
Question
The most likely reason a company would want to implement ISO 9000 standards would be to

A) reduce production flaws.
B) improve external benchmarking process.
C) eliminate need for statistical process control.
D) obtain Six Sigma certification.
E) eliminate need for onsite registrars.
Question
What is the role of registrars in the ISO 9000 process?

A) manage the implementation procedures in the different departments
B) audit the various quality assurance procedures
C) benchmark quality improvements against competitors
D) research new continuous improvement opportunities for the business
E) analyze bill of materials requisitions for purchasing
Question
ISO 9000 procedures are best used for

A) statistical process control and reporting functions.
B) inventory and production departments.
C) auditing and benchmarking services.
D) enterprise resource and materials requirement planning systems.
E) external supplier and customer shipping teams.
Question
Jillian works with the quality assurance team at Pepper Grinder Enterprises. She is responsible for their ISO 9000 processes. Which of following would best describe her responsibilities?

A) auditing Six Sigma principles and reporting on Gantt standards
B) benchmarking continuous process improvements and calculating budget reductions
C) managing the statistical process controls and implementing statistical quality controls
D) documenting QA changes and simplifying the reporting process
E) eliminating delays in the supply-chain management program
Question
Darby is a quality assurance analyst with DFF, Incorporated. He is comparing random production samples and notices that they are outside typical quality assurance ranges. If he is following the statistical process control process, what would be his most likely response?

A) halt production and call a registrar to report the issue
B) stop production to allow for process corrections
C) decrease production while comparing results with latest PERT analysis
D) continue production, but increase sample reviews
E) pause production while he analyzes the critical path
Question
Altomotive is implementing the statistical process control technique at their production facility. The QA Director needs to provide an overview of the testing process. Which of the following would be his best response?

A) testing a minimum of 3.4 samples and measuring against TQM ratings
B) hiring registrars to test weekly results and compare with benchmarking figures
C) random sampling throughout each production run to compare with standard acceptability ranges
D) scheduled production reviews where samples are compared to Six Sigma standards
E) constant monitoring of production and comparing with ERP recommendations
Question
Spritely Sprockets has been noticing a high rate of product returns. The company is even in danger of losing some of its customers. Which technique would best help the company improve quality during its production process?

A) supply-chain analysis
B) statistical process control
C) critical path review
D) variance analysis
E) ISO 9000 series
Question
What process is used by the Six Sigma approach to quality control?

A) testing random samples from production runs
B) using statistical quality control to test daily samples
C) using registrars to audit sample management standards
D) testing many variables relating to all company processes
E) testing competitor samples to align company expectations
Question
As a quality control technique, Six Sigma is not a perfect system because it

A) is not able to compensate for human error.
B) requires a company to hire independent quality assurance experts.
C) requires ISO registrars to conduct rigorous inspections on an annual basis.
D) will render a company's enterprise resource planning system obsolete.
E) renders current benchmarking calculations obsolete.
Question
Draymond works for Klay's Curry Outlet and is pitching the concept of Six Sigma to the CEO. Which of the following would best help Draymond describe the outcome of attaining Six Sigma certification?

A) Six Sigma requires random testing of production samples, which makes it easier to implement flexible manufacturing and lean manufacturing.
B) Companies that reach Six Sigma have almost no errors thanks to improved quality and reduced waste.
C) Companies that attain Six Sigma are automatically certified by ISO 9000 as well.
D) Six Sigma provides registrars and independent quality assurance experts, which eliminates the need for an in-house QA department.
E) Companies that obtain Six Sigma are not bound by production layout restrictions.
Question
The QA lead at Tamblin Paving needs to convince the Board that attaining Six Sigma is a good idea. Which of the following would best support her argument?

A) Tamblin would have no more than 3.4 defects per million products.
B) Tamblin would eliminate the need for onsite registrars.
C) Tamblin would increase their time to market and reduce their reliance on suppliers.
D) Tamblin would have a statistical process control figure of nearly 100 percent.
E) Tamblin would be able to increase output due to clear program and evaluation reviews.
Question
How does Six Sigma benefit managers as they approach quality issues?

A) It improves their ability to create critical path hypotheses.
B) It provides ease of reporting on traceable changes.
C) It gives reassurance that there are solutions to problems that are backed by data.
D) It reduces the need for daily testing of random samples.
E) IT increases their ability to rely on Gantt and PERT analyses.
Question
Brynja runs a home decorating business. She evaluates a client's home, makes recommendations, purchases the paint and decorations, and then hires a team to paint and place the decorations in the home. Brynja's role managing this process can best be described as which of the following?

A) lean manufacturing
B) operations management
C) form utility
D) analytic transformation
E) production management
Question
Shizuka runs a pig farm. She sells the pigs to a butcher who slaughters the pigs and turns them into bacon, pork chops, and ham. This example best describes the _________ process.

A) continuous transformation
B) analytic transformation
C) synthetic transformation
D) mass customization
E) flexible manufacturing
Question
Crown Lawnmowers manufactures nearly 100 different models of riding lawnmowers. In the past, Crown used a different style of blade for each mower, which led to longer production times as it manufactured each blade. Today, Crown has designed its lawnmowers to use the same style of blades. This example best demonstrates which of the following technology changes to improve efficiency?

A) mass customization
B) mechanization
C) automation
D) mass production
E) standardization
Question
Vertex Bicycles manufactures a wide variety of bikes, including bikes made for children and for adults, standard to stationary bikes, and bikes with one to three wheels. It can manufacture each bike on the same assembly line by making slight modifications to its production computer. Vertex is most likely using

A) supply-chain management.
B) lean manufacturing.
C) just-in-time inventory controls.
D) flexible manufacturing system.
E) materials requirement planning.
Question
Optimal Plastics produces customized plastic fittings for its clients. Its factory and shipping facilities are located outside of Austin, where its largest client is located. Which of the following benefits most likely led to Optimal building its facility in this location?

A) reduction in time to market
B) increased tax relief
C) proximity to suppliers
D) lowered cost of materials
E) improved product layout
Question
Freida uses scrap metal to create art that she sells to various galleries around the country. Her studio consists of four main areas: one where she salvages the scrap metal, another where she designs the sculptures, one where she paints the sculptures, and a final area where she preps the sculptures for sale. Which of the following facility layouts best describes Freida's studio?

A) product
B) flexible
C) process
D) intermittent
E) fixed
Question
Maple Grove Café operates in a very busy tourist town. It needs to ensure that the food and drinks it needs to serve meals to its customers are always available at a competitive price. Maple Grove should

A) employ mass customization principles.
B) ensure its bill of materials is current.
C) create a process layout for suppliers.
D) utilize multiple suppliers.
E) implement a just-in-time inventory system.
Question
Salient Solutions has grown rapidly in the past five years. It has implemented different systems to manage things like customer requests, shipping, accounts payable, and more. Which system would best help Salient Solutions organize all this information in one place?

A) materials requirement planning
B) program evaluation and planning
C) computer-aided manufacturing
D) enterprise resource planning
E) computer-integrated manufacturing
Question
Marquis is preparing for an onsite job fair at his company's headquarters. He has reserved rooms, drinks, and appetizers for the event. He will also need to engage and schedule department managers to be available for interviews. Lastly, he will need to advertise the event. He lists out each of the tasks required for each portion of the project and estimates their respective completion times. Marquis is most likely conducting a(n)

A) process layout plan.
B) PERT chart.
C) ISO 9000 review.
D) Gantt chart.
E) statistical process review.
Question
Angular Technology holds regular meetings for designated members of the various teams around the company. Members of leadership, finance, human resources, sales, technology, product development, and automation all attend and share recent wins and recent concerns with one another. This example best describes a key component of

A) synthetic transformation management.
B) process improvement review.
C) total quality management.
D) program evaluation review.
E) supply-chain management.
Question
Ilya is an independent quality assurance expert. She is sent to Evolution Hardware to review the quality assurance procedures in the company's manufacturing and shipping areas. She also reviews procedure documentation and employee training records related to the quality assurance procedures. Evolution Hardware is most likely using the ________ technique.

A) Six Sigma
B) benchmark evaluation
C) ISO 9000 series
D) analytic utility
E) statistical process control
Question
Describe the concept of Operations Management. Use a real-life example to demonstrate your knowledge of the term.
Question
Describe and provide examples some of the potential inputs to the production process in a service business.
Question
Focal Floors is planning to build a new combined warehouse and retail unit in the next few years. As the Operations Manager, the leadership team has asked you to summarize the determinants for selecting a facility location for an upcoming leadership retreat. List the four determinants of facility location and describe why it is important to consider each one when selecting the location for the new Focal Floors building.
Question
Operations Management refers to the management of the shipping process for good and/or services.
Question
Gizmo, Inc. manufactures commercial air purifiers and sells them to fast food restaurants across the country. Gizmo, Inc. is an example of a service business.
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Deck 10: Operations Management
1
Kripa runs a candle-making business where she turns homemade wax into scented candles. The process of creating the candles is best described as

A) input.
B) mechanization.
C) production.
D) capital.
E) service.
production.
2
Lavar is hired into a newly created department at Xtra Fun Toys. He will be helping to directly transform resources into new toys. Lavar most likely works in ________ management.

A) operations
B) service
C) analytics
D) capital
E) synthetic
operations
3
Oscar is a kitchen and bathroom design and construction specialist. Considering his business in the context of operations, the tools, and raw materials he uses would best be classified as

A) logistics.
B) services.
C) outputs.
D) value.
E) inputs.
inputs.
4
Which is the best example of a manufacturing business?

A) a dairy farm
B) a computer repair company
C) a cell phone provider
D) a car wash
E) a bookstore
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5
Which statement best describes the difference between a manufacturing business and a service business?

A) Service businesses do not use a transformation process, while manufacturing businesses do.
B) Manufacturing businesses deal mostly with things, while service businesses deal mostly with people.
C) Manufacturing businesses do not require capital, while service businesses do.
D) Service businesses are entrepreneurial in nature, while manufacturing businesses are not.
E) Manufacturing businesses use synthetic transformation, while service businesses use analytic transformation.
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6
Chazz opens his own business as a traveling mechanic. Customers schedule appointments and Chazz comes to them to do basic maintenance like oil changes or windshield wiper replacements. Chazz's company is an example of a ________ business.

A) production
B) service
C) manufacturing
D) knowledge
E) transformative
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7
Audrey is looking to hire an operations manager for her widget factory. Which task would best describe the manager's primary responsibility?

A) review the company's CAD capabilities
B) implement mechanization functions
C) reduce the company's reliance on entrepreneurial capital
D) eliminate inputs from the production process
E) oversee the transformation process
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8
Sasha manages a hotel and is responsible for ensuring that rooms and service exceed the expectations of the hotel's customers. Her role would best be described as ________ management.

A) capital
B) transformation
C) operations
D) production
E) knowledge
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9
Nene is hired by XYZ Auto to oversee the process by which steel, plastic, and other materials are converted into new cars. Nene most likely works in a(n) ________ business.

A) knowledge
B) manufacturing
C) analytic
D) resource
E) service
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10
FFS, Inc. is a logging company based in Oregon. They cut down trees and sell parts of the tree to different businesses. They create mulch by shredding the bark and branches and then they sell the mulch to landscaping companies. They cut the trunk into different-sized pieces and then sand the pieces before selling them to home improvement stores. Which operations process best describes what FFS is doing?

A) synthetic assembly
B) combination transformation
C) analytic transformation
D) intermittent utility
E) mass production
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11
BB Electronics buys broken technology and breaks the devices down into parts that it sells to other technology companies to use in new devices. By breaking down these devices into parts the company can sell, BB electronics has created

A) synthetic utility.
B) continuous value.
C) mass customization.
D) form utility.
E) resources.
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12
The Miller Swim Center has been struggling with unhappy visitors and ticket sales are at an all-time low. The owner decides to add new concession stands and a splash pad to the park, which leads to a noticeable uptick in sales. This example best demonstrates the concept of ________ transformation.

A) form
B) break-down
C) analytic
D) service
E) synthetic
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13
Which business is an example of the use of synthetic transformation?

A) a metal fabrication company that creates various forms of gears by regularly changing machines and utilizing short production runs
B) a food manufacturer that produces a variety of single-serve meals by adding different meats or vegetables to the package
C) a lumber company that converts trees into different-sized pieces to be used for building construction
D) a mining company that employs a just-in-time system for delivering the gems and minerals they find
E) a farming company that sells its corn to various ethanol plants to be used to enhance gasoline
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14
Sundial Corporation creates farm implements-things like tractors, plows, and combines. Sundial will spend one or two weeks manufacturing an implement before briefly shutting down its assembly line to switch out machines. The company will then spend another week or two manufacturing another implement before shutting down again for another machine switch. What type of production does this example best describe?

A) continuous synthesis
B) lean utility
C) analytic transformation
D) intermittent process
E) flexible manufacturing
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15
Which scenario best describes the concept of a continuous production process?

A) a brewery that crafts sodas, beers, and sparkling waters in monthly cycles
B) a wedding dress company that creates various dresses in limited production runs
C) a customized furniture company that builds furniture to meet the specifications of its customers
D) a water treatment plant that cleans water for daily consumption by residents in the community
E) a construction firm that uses a CAD program to create blueprints for its customers
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16
If Shaik wants to get a job managing the facilities at an electric utility company, he should be familiar with which production process?

A) as-needed
B) continuous
C) mechanization
D) intermittent
E) flexible
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17
What would be the best example of a company that should use an intermittent production process?

A) a grocery store providing various goods to its customers
B) a crude oil refinery providing oil to various petroleum distributors
C) a nuclear power plant supplying power to a large metropolitan area
D) a jeweler who designs rings and bracelets per customer requirements
E) a dry cleaner cleaning clothes for its customers
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18
Thompson Company creates trailer hitches for cars and trucks as customer orders dictate. At a meeting, the CEO asks the Operations Manager to consider shifting from an intermittent production process to a continuous production process to increase output and profit. Which of the following would be the best response?

A) This is not a good idea. We are better suited to utilize an intermittent process so that we can continue to manufacture different products as needed.
B) This is a great idea. If we use a continuous process, it will be easier to utilize a synthetic transformation process.
C) This is a great idea. Businesses that utilize a continuous production process are nearly always more profitable than those using intermittent processes. This is due to increased output.
D) This is not a good idea. Continuous production processes take away the ability to maximize the analytic transformation process.
E) This is not a good idea. Using a continuous production process will require us to add an updated CAM system.
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19
FMD Alarm Company utilizes workstations where employees are responsible for creating the same part repeatedly throughout the day. The parts are then combined to create alarm systems to sell to customers. This best describes the concept of

A) mechanization.
B) analytic transformation.
C) an intermittent utility.
D) automation.
E) standardization.
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20
Jitendra is the Vice President for Wedge Widgets and is investigating options for reducing production costs. He realizes the company can use uniform parts that are interchangeable with similar parts on the assembly line. This will allow him to cut some of their more experienced production staff who are currently responsible for creating the parts from scratch. Which type of technology change does this best represent?

A) automation
B) synthetic mechanization
C) standardization
D) analytic transformation
E) form utility
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21
The first technology change to improve efficiency was ________; it was introduced during the Industrial Revolution, when companies began adding machines to complete the work that laborers had previously been responsible for.

A) robotics
B) mass production
C) mechanization
D) automation
E) standardization
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22
Which example demonstrates how automation impacted the history of production?

A) a steel working company adding robotic lifts and welders to replace humans on its assembly line
B) a lawnmower manufacturer using long-term production runs on an ongoing basis
C) a furniture manufacturer that uses dowels that are interchangeable between each piece of furniture
D) a textile mill utilizing pre-cut materials in their factory
E) a toy manufacturer providing new computers and printers to their managers
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23
Drax Architecture uses design software to create schematics for its various projects. The schematics are then electronically sent to the manufacturing system where the production team assembles a detailed model of the project. Drax is most likely using

A) mass customization.
B) flexible manufacturing.
C) computer-integrated manufacturing.
D) computer-aided 3D printing.
E) program evaluation.
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24
Buckingham Motor Company manufactures small engines for things like lawn mowers, motor scooters, and snowmobiles. The company recently hired an efficiency engineer who analyzed its productions processes before making recommendations for improvements. The recommendations included a streamlined assembly line, reduced staff, and a just-in-time system for ordering engine parts. Which type of production efficiency did Buckingham Motor Company utilize?

A) integrated customization
B) PERT customization
C) flexible manufacturing
D) mass customization
E) lean manufacturing
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25
Jackee's Retail Outlet is opening its first store and has been searching for a new site for the building. It would make the most sense to build in location is near to which of the following?

A) a large metropolitan area
B) a government tax office
C) a local startup technology firm
D) a large competitor
E) a lightly populated rural community
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26
What would be an important benefit of locating an automobile factory near to a tire manufacturer?

A) decreased utility costs
B) increased time to market
C) reduced shipping expenses
D) increased federal tax breaks
E) reduced reliance on ERP
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27
Darwin is considering opening a new manufacturing facility for his company. His sister suggests that he spend some time considering where to locate the new building. Why is location an important consideration when building a new facility?

A) customers want to be near to manufacturing sites
B) speed of delivery is not an important consideration
C) there could be government incentives depending on where you build
D) cost is not factored into the building of the facility itself
E) synthetic transformation is not possible in all locations
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28
Coby owns a chain of doggie daycare centers and wants to open a new location. What would be his most important consideration when determining where to build?

A) ability to use a sole supplier for pet supplies
B) distance to the local government facilities
C) location of their specialized ERP vendor
D) government regulations on dogs in the area
E) availability of buildings with fixed-position layouts
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29
King Wood Flooring is building a new facility and decides to locate near an area with high unemployment rates. What is the most likely reason for doing this?

A) implementation of a new enterprise zone
B) access to readily available labor force
C) simplified process layout for production
D) ability to shift to a product layout
E) improved time to market for staffing
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30
Wally's Instant Meal company uses a four-step assembly line process to create single-serve meals for sale. The process begins with a tray, followed by the addition of a main course, a side dish, and a dessert. What type of facility layout does this represent?

A) analytic transformation
B) product
C) process
D) fixed-position
E) supply-chain
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31
Barnaby works for a company building amusement park rides and attractions. What would be the best type of facility layout for this company?

A) fixed-position
B) just-in-time
C) synthetic
D) assembly line
E) time to market
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32
Which business is using a process layout?

A) an automotive manufacturer that produces cars in a sequence of steps by creating the frame, adding the interior options, and then adding the tires on a car-by-car basis
B) a company that manufactures sports complexes by traveling to various sites with their raw materials, equipment, and production teams
C) a dining room manufacturer that creates the hutches, chairs, and tables in separate production departments
D) an architectural firm that relies on its CAD system for accurate production diagrams
E) a sandwich shop that uses a step-by-step process to create each sandwich per individual customer requirements as they watch
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33
Using a sole supplier allows a company to

A) implement just-in-time inventory control.
B) add a supply-chain management system.
C) increase their form utility.
D) reduce the exposure of proprietary secrets.
E) decrease inventory and the need for warehouse space.
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34
Block99 Systems is a manufacturer of portable electronic gaming devices. The company wants to ensure that its specialized technology remains confidential while maintaining some reliability in its shipments. What would be the best strategy for dealing with its suppliers?

A) using a group of just-in-time suppliers
B) using an in-house supplier
C) using multiple suppliers
D) using a few trusted suppliers
E) using a supply-chain management system
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35
What would be the primary benefit for a company that chooses to use many suppliers for their raw materials?

A) increased reliability of the suppliers
B) ability to have a backup supplier if one is unable to meet their needs
C) assurances that proprietary secrets will not be revealed
D) ability to purchase large quantities at low prices
E) simplified use of continuous transformation processes
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36
Keen Ear is going to begin manufacturing cellular phones. The company decides to use just two different suppliers for its power cables. Which reason best describes the company's rationale for making that decision?

A) ability to eliminate their inventory control system
B) greater reliability in receiving the product
C) enhance Gantt chart effectiveness
D) simplify the management of their product and process layouts
E) ability to easily utilize a backup supplier if needed
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37
A successful supply-chain management system will integrate which of the following items?

A) production managers with ISO 9000 registrars
B) facilities, functions, and processes
C) CAD, ERP, and MRP computer systems
D) internal benchmarking data to external PERT and Gantt analyses
E) trusted suppliers with one another
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38
Forrester Shipping is designing a new supply-chain management system. What would be the most important consideration the company should make as it begins this process?

A) shift to a sole supplier system for raw materials
B) reduce fixed-layout processes
C) begin phasing out current just-in-time inventory controls
D) ensure that its suppliers are involved in the design process
E) review and update all ISO 9000 standards
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39
A(n) ________ enables a company to integrate many the factories, processes, and work performed, from supplier to customers.

A) just-in-time analysis
B) supply-chain management system
C) PERT analysis
D) total quality management system
E) MRP computer analysis
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40
IT Adventures is looking to improve its supply-chain management system. What would be the best place for the company's general manager to start?

A) adding a new CIM system
B) updating their current bill of materials
C) hiring a CPI registrar
D) enhancing their Gantt charts
E) implementing a MRP system
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41
KTI Gadgets doesn't store its supplies at its production center; instead, it has suppliers deliver supplies on an as-needed basis. What is the most important benefit of using a model like this?

A) reduces reliance on materials requirement planning
B) decreases costs associated with storage
C) improves speed of Six Sigma analysis
D) enhances bill of materials processing
E) increases form utility of finished goods
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42
In which scenario would just-in-time inventory beleast effective?

A) UFDA Enterprises, whose primary supplier has a history of meeting shipping expectations.
B) White Woods Company, who experiences consistent demand for its product throughout the year.
C) BMX Incorporated, a company that accurately plans their supply needs months in advance.
D) LAG Company, whose primary supplier is in a different country.
E) ABC Company, who sells only one product.
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43
A company would most likely consider moving away from a just-in-time inventory system when it is

A) implementing an enterprise resource planning system.
B) acquiring a competitor to diversify its product line.
C) conducting a Gantt analysis that supports maintaining a limited inventory of supplies.
D) adding a procurement manager who can accurately identify the quantity of supplies needed.
E) moving from an analytic transformation process to a synthetic transformation process.
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44
Norski Manufacturing wants to implement a system that will track everything from customer needs, orders, shipping, and payments. Which type of system would be the best for them to investigate?

A) materials requirement planning
B) just-in-time planning
C) flexible manufacturing systems analysis
D) ISO 9000 analysis
E) enterprise resource planning
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45
Stump Manufacturing is made up of numerous divisions and facilities across the country. Carsten is hoping to link each of the units into a single integrated computer database. Which system would make the most sense?

A) computer-integrated evaluation
B) enterprise resource planning
C) materials requirement planning
D) process layout evaluation
E) computer-aided manufacturing
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46
Which component of a materials requirement planning system allows a company to know all that is required to go into a finished product?

A) critical path review
B) total quality management system
C) bill of materials
D) enterprise resource planning system
E) Six Sigma requirements
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47
Jamison is completing a PERT diagram at CMS company and wants to establish the critical path for a new project he is leading. The critical path is best described as

A) the time expected to complete the project.
B) the most expensive components of the project.
C) the expected needs for raw materials for the project.
D) the ideal process layout for this project.
E) the anticipated break-even requirement for the project.
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48
Caesar leads several projects at Apple Pie Industries. He likes to utilize a simple bar graph that shows how much work has been completed on various projects along with processes that are falling behind schedule. Caesar is using a(n)

A) PERT analysis.
B) Six Sigma chart.
C) Gantt chart.
D) ISO 9000 review.
E) MRP analysis.
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49
All-Star Construction is conducting a program evaluation and review technique analysis. What will be the most likely outcome of this evaluation?

A) They will eliminate the need for multiple suppliers.
B) They will know the total time needed to complete the project.
C) They will know their ISO 9000 rating.
D) They will have an accurate bill of materials.
E) They will eliminate the need for a critical path.
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50
What would be the most important aspect of a successful total quality management program?

A) a focus on replying to supplier feedback
B) regular analysis of ERP systems
C) listening and learning from customers and employees
D) annual PERT analyses
E) sole supplier system
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51
Priyanka is the CEO of Stamp Manufacturing. She believes in measuring the quality and service that Stamp provides against that of her competitors. This is best described as

A) critical path analysis.
B) quality assurance.
C) standardization.
D) benchmarking.
E) lean manufacturing.
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52
Rocky Rainbow Company has hired a team of specialists to implement a total quality management system. What would be the best place for this team to start?

A) analyze past and current program and evaluation review charts
B) install an updated materials requirement system
C) compare company performance against their top competitors
D) remind employees that continuous improvement efforts should be left to management
E) review time to market figures for the past fiscal year
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53
The most likely reason a company would want to implement ISO 9000 standards would be to

A) reduce production flaws.
B) improve external benchmarking process.
C) eliminate need for statistical process control.
D) obtain Six Sigma certification.
E) eliminate need for onsite registrars.
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54
What is the role of registrars in the ISO 9000 process?

A) manage the implementation procedures in the different departments
B) audit the various quality assurance procedures
C) benchmark quality improvements against competitors
D) research new continuous improvement opportunities for the business
E) analyze bill of materials requisitions for purchasing
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55
ISO 9000 procedures are best used for

A) statistical process control and reporting functions.
B) inventory and production departments.
C) auditing and benchmarking services.
D) enterprise resource and materials requirement planning systems.
E) external supplier and customer shipping teams.
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56
Jillian works with the quality assurance team at Pepper Grinder Enterprises. She is responsible for their ISO 9000 processes. Which of following would best describe her responsibilities?

A) auditing Six Sigma principles and reporting on Gantt standards
B) benchmarking continuous process improvements and calculating budget reductions
C) managing the statistical process controls and implementing statistical quality controls
D) documenting QA changes and simplifying the reporting process
E) eliminating delays in the supply-chain management program
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57
Darby is a quality assurance analyst with DFF, Incorporated. He is comparing random production samples and notices that they are outside typical quality assurance ranges. If he is following the statistical process control process, what would be his most likely response?

A) halt production and call a registrar to report the issue
B) stop production to allow for process corrections
C) decrease production while comparing results with latest PERT analysis
D) continue production, but increase sample reviews
E) pause production while he analyzes the critical path
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58
Altomotive is implementing the statistical process control technique at their production facility. The QA Director needs to provide an overview of the testing process. Which of the following would be his best response?

A) testing a minimum of 3.4 samples and measuring against TQM ratings
B) hiring registrars to test weekly results and compare with benchmarking figures
C) random sampling throughout each production run to compare with standard acceptability ranges
D) scheduled production reviews where samples are compared to Six Sigma standards
E) constant monitoring of production and comparing with ERP recommendations
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59
Spritely Sprockets has been noticing a high rate of product returns. The company is even in danger of losing some of its customers. Which technique would best help the company improve quality during its production process?

A) supply-chain analysis
B) statistical process control
C) critical path review
D) variance analysis
E) ISO 9000 series
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60
What process is used by the Six Sigma approach to quality control?

A) testing random samples from production runs
B) using statistical quality control to test daily samples
C) using registrars to audit sample management standards
D) testing many variables relating to all company processes
E) testing competitor samples to align company expectations
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61
As a quality control technique, Six Sigma is not a perfect system because it

A) is not able to compensate for human error.
B) requires a company to hire independent quality assurance experts.
C) requires ISO registrars to conduct rigorous inspections on an annual basis.
D) will render a company's enterprise resource planning system obsolete.
E) renders current benchmarking calculations obsolete.
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62
Draymond works for Klay's Curry Outlet and is pitching the concept of Six Sigma to the CEO. Which of the following would best help Draymond describe the outcome of attaining Six Sigma certification?

A) Six Sigma requires random testing of production samples, which makes it easier to implement flexible manufacturing and lean manufacturing.
B) Companies that reach Six Sigma have almost no errors thanks to improved quality and reduced waste.
C) Companies that attain Six Sigma are automatically certified by ISO 9000 as well.
D) Six Sigma provides registrars and independent quality assurance experts, which eliminates the need for an in-house QA department.
E) Companies that obtain Six Sigma are not bound by production layout restrictions.
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63
The QA lead at Tamblin Paving needs to convince the Board that attaining Six Sigma is a good idea. Which of the following would best support her argument?

A) Tamblin would have no more than 3.4 defects per million products.
B) Tamblin would eliminate the need for onsite registrars.
C) Tamblin would increase their time to market and reduce their reliance on suppliers.
D) Tamblin would have a statistical process control figure of nearly 100 percent.
E) Tamblin would be able to increase output due to clear program and evaluation reviews.
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64
How does Six Sigma benefit managers as they approach quality issues?

A) It improves their ability to create critical path hypotheses.
B) It provides ease of reporting on traceable changes.
C) It gives reassurance that there are solutions to problems that are backed by data.
D) It reduces the need for daily testing of random samples.
E) IT increases their ability to rely on Gantt and PERT analyses.
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65
Brynja runs a home decorating business. She evaluates a client's home, makes recommendations, purchases the paint and decorations, and then hires a team to paint and place the decorations in the home. Brynja's role managing this process can best be described as which of the following?

A) lean manufacturing
B) operations management
C) form utility
D) analytic transformation
E) production management
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66
Shizuka runs a pig farm. She sells the pigs to a butcher who slaughters the pigs and turns them into bacon, pork chops, and ham. This example best describes the _________ process.

A) continuous transformation
B) analytic transformation
C) synthetic transformation
D) mass customization
E) flexible manufacturing
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67
Crown Lawnmowers manufactures nearly 100 different models of riding lawnmowers. In the past, Crown used a different style of blade for each mower, which led to longer production times as it manufactured each blade. Today, Crown has designed its lawnmowers to use the same style of blades. This example best demonstrates which of the following technology changes to improve efficiency?

A) mass customization
B) mechanization
C) automation
D) mass production
E) standardization
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68
Vertex Bicycles manufactures a wide variety of bikes, including bikes made for children and for adults, standard to stationary bikes, and bikes with one to three wheels. It can manufacture each bike on the same assembly line by making slight modifications to its production computer. Vertex is most likely using

A) supply-chain management.
B) lean manufacturing.
C) just-in-time inventory controls.
D) flexible manufacturing system.
E) materials requirement planning.
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69
Optimal Plastics produces customized plastic fittings for its clients. Its factory and shipping facilities are located outside of Austin, where its largest client is located. Which of the following benefits most likely led to Optimal building its facility in this location?

A) reduction in time to market
B) increased tax relief
C) proximity to suppliers
D) lowered cost of materials
E) improved product layout
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70
Freida uses scrap metal to create art that she sells to various galleries around the country. Her studio consists of four main areas: one where she salvages the scrap metal, another where she designs the sculptures, one where she paints the sculptures, and a final area where she preps the sculptures for sale. Which of the following facility layouts best describes Freida's studio?

A) product
B) flexible
C) process
D) intermittent
E) fixed
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71
Maple Grove Café operates in a very busy tourist town. It needs to ensure that the food and drinks it needs to serve meals to its customers are always available at a competitive price. Maple Grove should

A) employ mass customization principles.
B) ensure its bill of materials is current.
C) create a process layout for suppliers.
D) utilize multiple suppliers.
E) implement a just-in-time inventory system.
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72
Salient Solutions has grown rapidly in the past five years. It has implemented different systems to manage things like customer requests, shipping, accounts payable, and more. Which system would best help Salient Solutions organize all this information in one place?

A) materials requirement planning
B) program evaluation and planning
C) computer-aided manufacturing
D) enterprise resource planning
E) computer-integrated manufacturing
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73
Marquis is preparing for an onsite job fair at his company's headquarters. He has reserved rooms, drinks, and appetizers for the event. He will also need to engage and schedule department managers to be available for interviews. Lastly, he will need to advertise the event. He lists out each of the tasks required for each portion of the project and estimates their respective completion times. Marquis is most likely conducting a(n)

A) process layout plan.
B) PERT chart.
C) ISO 9000 review.
D) Gantt chart.
E) statistical process review.
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74
Angular Technology holds regular meetings for designated members of the various teams around the company. Members of leadership, finance, human resources, sales, technology, product development, and automation all attend and share recent wins and recent concerns with one another. This example best describes a key component of

A) synthetic transformation management.
B) process improvement review.
C) total quality management.
D) program evaluation review.
E) supply-chain management.
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75
Ilya is an independent quality assurance expert. She is sent to Evolution Hardware to review the quality assurance procedures in the company's manufacturing and shipping areas. She also reviews procedure documentation and employee training records related to the quality assurance procedures. Evolution Hardware is most likely using the ________ technique.

A) Six Sigma
B) benchmark evaluation
C) ISO 9000 series
D) analytic utility
E) statistical process control
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76
Describe the concept of Operations Management. Use a real-life example to demonstrate your knowledge of the term.
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77
Describe and provide examples some of the potential inputs to the production process in a service business.
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78
Focal Floors is planning to build a new combined warehouse and retail unit in the next few years. As the Operations Manager, the leadership team has asked you to summarize the determinants for selecting a facility location for an upcoming leadership retreat. List the four determinants of facility location and describe why it is important to consider each one when selecting the location for the new Focal Floors building.
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79
Operations Management refers to the management of the shipping process for good and/or services.
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80
Gizmo, Inc. manufactures commercial air purifiers and sells them to fast food restaurants across the country. Gizmo, Inc. is an example of a service business.
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Unlock for access to all 87 flashcards in this deck.