Deck 4: Assertiveness

Question 1

For many, developing assertiveness requires emotional growth in many areas, including:

A) Self-awareness
B) Motivation
C) Self-confidence
D) All of the above

Answer 1

All of the above

Question 2

Assertiveness for nurses is vital in the following areas EXCEPT:

A) Building and maintaining respectful relationships with colleagues
B) Speaking up for patients
C) Forcing treatments on patients
D) Speaking up for one's self

Answer 2

Forcing treatments on patients

Question 3

Which of the following poses a potential barrier to nurses speaking up for patients?

A) A fear of being wrong
B) Worries about inconveniencing others
C) Trusting that others are willing to listen
D) Both A and B

Answer 3

Both A and B

Question 4

Which of the following statements demonstrate assertiveness?

A) "I need to take a 10-minute break and regroup after that code."
B) "Dr. Jones, this patient is expressing concerns about surgery and would like to speak to someone about hospice."
C) "Did you wash your hands after changing that dressing?"
D) All of the above

Question 5

SBAR does all of the following EXCEPT:

A) Focuses on the listening aspect of the message
B) Helps to convey critical information succinctly
C) Standardizes communication among healthcare professionals
D) Promotes critical thinking

Question 6

Consider the following statement: "In the last 30 minutes, Mrs. Jones's respirations have increased from 22 to 36, her lung sounds are wheezy, she is spiking a temp of 101, and she is in distress. She's had two doses of IV antibiotics since her admission through the ED last night." This statement represents which part of the SBAR model?

A) Situation
B) Background
C) Assessment
D) Recommendation

Question 7

Which of the following best represents an effective I-statement?

A) "I am frustrated with the frequent expectations of overtime. I want to be a team player but also have enough time off to spend with family and friends. Can we talk about your concerns and mine soon?"
B) "I'll work overtime tonight, but don't ask me again anytime soon."
C) "That supervisor has no respect for work-life balance."
D) "I feel you are being very disrespectful with constant requests for overtime."

Question 8

All of the following are sound reasons for using an I-statement EXCEPT:

A) A desire to have your own ideas implemented
B) A willingness to compromise
C) An openness to others' ideas
D) A desire to find a solution that works for everyone

Question 9

Regular use of I-statements is helpful in developing all of the following EXCEPT:

A) A sense of ownership
B) Respectful relationships
C) Time management skills
D) Both A and B

Question 10

Nurses should use I-statements with caution in provider-to-patient relationships because:

A) Patients are often in dependent positions.
B) Nurses may appear to be self-motivated.
C) There are tricky boundaries regarding privacy.
D) All of the above

Question 11

All of the following are guidelines for giving constructive feedback EXCEPT:

A) Exaggerate if necessary to make a point
B) Be kind and helpful
C) Check the listener's perception of the feedback
D) Look for opportunities to show ownership

Question 12

Practicing assertiveness positively impacts:

A) Patient safety
B) Job satisfaction
C) Teamwork
D) All of the above

Question 13

When used properly, I-statements provide which of the following advantages? Select all that apply.

A) Result in more efficient problem-solving and conflict resolution
B) Build self-respect
C) Present opinions as facts
D) Can be manipulative
E) Promote collaboration
F) Place blame on others
G) Build positive relationships
H)Validate others' perspectives

Question 14

Giving constructive feedback does which of the following? Select all that apply.

A) Honors the person you are giving feedback to
B) Guarantees that the person receiving feedback will appreciate it
C) Helps to avoid addressing more serious problems
D) Promotes conflict resolution
E) Provides insights that may be helpful to others
F) Contributes to building positive relationships
G) Wastes valuable nursing time

Question 15

Assertiveness is more complicated than it seems because of the personal work required on the part of individuals and the need for psychologically safe environments.

Question 16

The effectiveness of I-statements depends on the relationship between the involved individuals and whether they had lunch together during a previous shift.