Deck 8: Therapeutic Communication

Question 1

According to the Intentional Relationship Model (IRM), which of the following is not an example of therapeutic communication?

A) Capacity to act assertively and the ability to provide clients with feedback that is positive as well as feedback that is honest and constructive
B) Capacity to receive feedback from clients gracefully, regardless of whether it is positive or negative
C) Capacity to assert an expert stance even when you know the client is not ready and will not respond well to the information shared
D) Capacity to ask the right questions at optimal times and in ways that facilitate information-sharing and client self-refection

Answer 1

Capacity to assert an expert stance even when you know the client is not ready and will not respond well to the information shared

Question 2

Which of the following is not a major component of therapeutic communication?

A) Providing structure, direction, and feedback
B) Multidirectional communication
C) Verbal and nonverbal communication
D) Seeking and responding to client feedback
E) Therapeutic listening

Answer 2

Multidirectional communication

Question 3

Which of the following definitions of communication is (are) correct?

A) Unidirectional communication is communication that does not feel reciprocal to the therapist because it is initiated and sustained by the therapist without any apparent response from the client.
B) Bidirectional communication is communication that feels reciprocal to the therapist because at minimum it involves some indication that the client has received the communication.
C) Unidirectional communication is communication that does not feel reciprocal to the therapist because it is initiated and sustained by the therapist with active dismissal or rejection by the client.
D) Bidirectional communication is communication that feels reciprocal to the therapist because at minimum it involves active engagement and response (verbal or nonverbal) from the client.
E) Both answers A and B
F) Both answers C and D

Answer 3

Both answers A and B

Question 4

According to the Intentional Relationship Model (IRM), which of the following are encompassed in nonverbal communication?

A) Noticing any changes in the client's facial expression, eyes, posture, tone of voice, or other body language interpreted the client's nonverbal communication accurately
B) Remaining self-aware and intentional about one's own facial expression, eyes, posture, tone of voice, or other body language
C) Maintaining eye or body orientation to the client while multitasking
D) All of the above

Question 5

Ms. Beatle, an anxious client receiving occupational therapy to recover fine motor functioning following a bite on her finger by a brown recluse spider, harshly criticizes the therapist for suggesting a compensatory strategy that did not work for her in the kitchen. The occupational therapist responds by making a summary statement in an attempt to recount and affirm the client's experience. What therapeutic listening skill did the occupational therapist employ?

A) Empathic listening
B) Guided listening
C) Verbal prompts and sounds
D) Enrichment questions

Question 6

Which of the following is a function served by empathic listening in occupational therapy? Please choose the best answer.

A) Empathic listening provides a means by which to summarize and clarify the content of what a client is communicating.
B) Empathic listening shows a client that a therapist is continually striving to understand his or her thoughts, feelings, or behavior.
C) Empathic listening can be used effectively to repair rifts and resolve conflicts.
D) All of the above

Question 7

According to the Intentional Relationship Model (IRM), which of the following is not a strategy for providing clients with structure, direction, and feedback within the context of occupational therapy?

A) Educating the client about the purpose and potential utility of therapy
B) Using goal setting to track progress and assess outcomes
C) Informing the client about openness to change based on feedback
D) Making expectations for client's role in therapy clear
E) None of the above.

Question 8

According to the Intentional Relationship Model (IRM), although cultural competence is an important aspect of clinical care it does not contribute to establishing effective relationships with clients.

Question 9

Some clients may have a difficult time receiving positive feedback from a therapist.