Deck 5: Nonverbal Communication

Question 1

Current research would seem to indicate that most offices are UNDERLIT,and the result can be inefficiency,fatigue,and perhaps a sense of dislocation.

Answer 1

False

Question 2

The MOUTH is the most expressive part of the face and has a considerable effect on
communication.

Answer 2

False

Question 3

Use of the face to communicate is referred to as HAPTICS.

Answer 3

False

Question 4

Most business transactions are conducted within the PERSONAL distance.

Question 5

The hook em' horns began at the University of Texas in 1928 and it has become a universal gesture used around the world.

Question 6

The signs of WEAKNESS include upright posture,affable behavior,and body leaning sideways and reclining slightly.

Question 7

If a person gave someone the "middle finger," that is an example of an ILLUSTRATOR.

Question 8

At the INFORMAL level,the rules for cultural and nonverbal behaviors are openly known and easily stated by most citizens of a particular culture.

Question 9

From CULTURE TO CULTURE,nonverbal symbols and meanings are the same for all three cultural levels.

Question 10

Nonverbal communication represents all

A) intentional and unintentional messages that are neither written, spoken, nor sounded.
B) intentional and unintentional messages that are written, spoken, or sounded.
C) messages that are sent through the paralanguage and language code.
D) messages that can be classified as face-to-face communication.

Question 11

On Edward T.Hall's technical level of culture the rules for cultural and nonverbal behaviors are

A) unknown.
B) openly known.
C) openly known and easily stated by most citizens.
D) so important that people get very upset when these rules or behaviors are broken.

Question 12

To keep discussion to a minimum,arrange the chairs in a CIRCLE.

Question 13

Corner offices usually carry more status than offices in the middle of a row.

Question 14

When culture operates on the FORMAL level,a great deal of emotion is shown.

Question 15

EMBLEMS are intentional body movements and gestures that communicate an exact meaning.

Question 16

CULTURE SHOCK occurs when people realize that everything about the host country is strange and confusing and that they cannot understand or be understood by the people of that culture.

Question 17

According to your text,in Japan nodding the head shows

A) disagreement.
B) disbelief.
C) agreement.
D) message received.

Question 18

Managers and employees,regardless of their positions in their organization,constantly send hidden messages to those around them.Many are sent

A) intentionally with the sender always being aware of them.
B) intentionally without the sender being aware of them.
C) unintentionally with the sender being aware of them.
D) unintentionally without the sender being aware of them.

Question 19

One researcher found that children who were housed in rooms painted buff and white showed MORE improvement than students who were housed in rooms painted either yellow,rose,blue,or green.

Question 20

The majority of business-related nonverbal behaviors fit into the INFORMAL level of culture.

Question 21

Suppose that you are trying to convey authority.Although all of the following factors would play a role,which would more quickly convey authority?

A) the texture of your suit
B) the color of your suit
C) the brand of your suit
D) the condition of your suit

Question 22

At the informal level of culture,rules are

A) unconsciously learned through training.
B) consciously learned through formal training.
C) learned by modeling our behavior after our parents and others.
D) learned by stimulus-response conditioning, sometimes called gestalt learning.

Question 23

When a person nods their head during a conversation,this is an example of a(n)

A) regulator.
B) emblem.
C) adaptor.
D) illustrator.

Question 24

What does Maysonave suggest that the average man and woman wear as "business casual"?

Question 25

Being vocally expressive,moving around rather than staying behind a barrier such as a desk,and making eye contact are all examples of

A) signs of power
B) nonverbal status symbols
C) illustrators
D) immediacy behaviors
E) the technical level of culture

Question 26

What is the meaning of "culture shock" and how can it be minimized?

Question 27

As far as nonverbal communication goes,the most expressive part of the face is the

A) mouth.
B) eyes.
C) eyebrows.
D) nose.

Question 28

The science of touch in nonverbal communication is referred to as

A) proxemics.
B) haptics.
C) chronemics
D) kinesics

Question 29

Business casual includes wearing

A) jeans.
B) closed toe shoes.
C) shorts.
D) sandals.

Question 30

Gestures are one form of nonverbal communication that can lead to misinterpretation across cultures.What steps would you take when traveling to another country to make sure you do not violate nonverbal gestures?

Question 31

What clothing suggestions would you make to a person starting out in a business or profession that has no published dress code.

Question 32

Business transactions between individuals who know each other are normally conducted

A) without regard for distance and personal space.
B) from within four to twelve feet.
C) from within eighteen inches to four feet.
D) from twelve to fifteen feet or farther.

Question 33

Which of the following statements is not true?

A) Emblems have consistent discernable meanings from one culture to another.
B) Emblems have considerable impact on the perceptions others have of us.
C) Emblems may be given specific meanings by others.
D) Emblems are closely tied to culture.

Question 34

Briefly discuss the importance of the jacket to the business professional.

Question 35

The hook em' horns sign has different meanings in other countries.For example,

A) Italians use it to mean a wife is cheating on her husband.
B) some Mediterrian countries consider the sign similar to the middle finger sign in the US.
C) in Nordic culture it means the sign of the devil.
D) it means all of the above.

Question 36

About the physical environment in the workplace it is true that

A) schools and hospitals have research to support the use of colors other than white for walls
B) most offices are usually underlit.
C) ergonics has to do with the way odors communicate nonverbally.
D) all of the above.

Question 37

What is the meaning of immediacy behaviors and what role should they play at the office?

Question 38

Which of the following is an example of an adaptor?

A) A businesswoman breaks off eye contact with a visiting friend to signal the end of the meeting.
B) To his teenager tying up the family phone, a father makes a "time-is-up" motion with his hand.
C) While explaining how to get to the post office, a woman points in the correct direction.
D) When speaking before the boss, an employee nervously rubs his nose. (pp. 143-144)

Question 39

List the four distance categories used in the United States and tell when each is normally used in an organization.

Question 40

Individuals in a group are more likely to participate if the group is seated in a

A) circular pattern.
B) rectangular pattern.
C) in straight rows.
D) in an oblong pattern.

Question 41

How is it possible to change the patterns of interactions among discussing participants by changing their seating arrangements? Give specific examples.

Question 42

Discuss the setback to having an employee sent to work in a new culture when they have been given very little training in the new languague and customs.

Question 43

Briefly define each of the following and give an example of each: emblems,illustrators,regulators,and adaptors.

Question 44

Discuss the steps to take to improve you nonverbal skills.