Deck 3: Communication Skills

Question 1

Processing an exercise involves:

A) giving directions for the exercise
B) discussing feelings and reactions to the exercise
C) describing the content of the exercise
D) providing answers to the questions

Answer 1

discussing feelings and reactions to the exercise

Question 2

Some anthropologists believe that nonverbal communication is ______% (or fraction) of any communication.

A) 95%
B) 5%
C) 1/4
D) 2/3

Answer 2

2/3

Question 3

In verbal communication one tends to respond to:

A) the emotional theme
B) the most important theme
C) the first theme discussed
D) the most recent theme discussed

Answer 3

the most recent theme discussed

Question 4

Cognitive content:

A) includes objective and subjective feelings
B) is more difficult to understand than affective content
C) is responded to more often than affective content
D) is unlikely to be distorted as it gets communicated to others

Question 5

By responding to helpee's emotions, helpers do all of the following except:

A) communicate permission for the helpee to feel
B) communicate acceptance of feelings
C) help helpees talk about people and events
D) recognize incongruities between cognitive messages and affect

Question 6

The four major categories of emotion are:

A) anger, sadness, fear, happiness
B) anxiety, sadness, fear, happiness
C) anxiety, regret, sadness, happiness
D) anger, anxiety, happiness, guilt

Question 7

Which of the following statements is true?

A) asking questions is a way of getting closer to the helpee
B) asking questions tends to be preferable to making statements
C) asking questions communicates a high level of empathy
D) asking questions can be distancing

Question 8

Which of the following statements is not true?

A) responsive listening is attending to nonverbal and verbal messages
B) responsive listening relies heavily on paraphrasing content
C) responsive listening responds to both apparent and underlying messages
D) responsive listening is a way of communicating genuine understanding

Question 9

Which of the following is an example of responsive listening to the following statement, "I think my wife is having an affair"?

A) I'm wondering if you asked her about this.
B) You're feeling distressed and wondering what you can do.
C) Why do you think that is happening?
D) You think she is unhappy in the marriage.

Question 10

Responding "don't worry" to a client:

A) will help reduce a client's anxiety
B) identifies the client's anxiety
C) is an example of responsive listening
D) may interfere with a client's exploration of emotion

Question 11

You may be able to recognize your overparticipation in a session when:

A) you want to give a solution to the helpee
B) you have a lot you want to say
C) you are comfortable with silence
D) your energy level is equal to the helpee

Question 12

Desirable nonverbal behavior includes:

A) speaking in an animated, enthusiastic tone
B) maintaining constant eye contact
C) the helper determining his/her comfort with physical distance and keeping boundaries consistent
D) leaning toward the helpee

Question 13

Additive responses:

A) are facilitative for the client
B) interfere with the client's ability to understand his/her thoughts
C) interfere with the client's ability to understand his/her feelings
D) include reflections or paraphrases which are interchangeable with the client's statements

Question 14

The client says "I don't want to continue teaching next year. I am getting absolutely no support from my principal or from other teachers." Which of the following is facilitative?

A) You're not getting support so you're planning to leave your job
B) You are a person who likes to make changes
C) You sound angry at your colleagues and principal
D) What are your plans for next year?

Question 15

Interpersonal process recall is used:

A) by the helpee in a triad as a way to give feedback to the helper
B) by the observer in a triad as a way to give feedback to the helper
C) as a reflection of feeling
D) to assess the multicultural competence of a helper

Question 16

Minimal verbal responses include:

A) short paraphrases
B) head nodding
C) "uh-huh" and "mm-mm"
D) repeating a key word or two

Question 17

Asking frequent close-ended questions in a session:

A) usually puts the helpee at ease
B) strengthens the development of a helping relationship
C) often directs the session
D) leads to fuller discussion of an issue or feeling

Question 18

Confrontation can include all of the following except:

A) providing honest feedback to a client
B) the client's anger at the helper
C) focusing on the helpee's avoidance
D) encouraging the helpee to admit his/her resistance

Question 19

Summary is a type of:

A) clarification
B) informing response
C) interpretation
D) confrontation

Question 20

"Why" questions:

A) often lead to defensiveness
B) encourage communication by asking an open question
C) help clients find the right explanation for their concerns
D) help clients explore their affective experiences

Question 21

Silence:

A) is not useful in a counseling session
B) is not useful with reluctant clients
C) tends to be uncomfortable for helpers
D) is one of the only techniques that can be used with reluctant clients

Question 22

Which of the following is a correct pair?:

A) open-ended question - What time did you arrive at the clinic?
B) closed-ended question - Why did you make the appointment?
C) clarifying - I'm confused about the details
D) confronting - Tell me more about the party

Question 23

Would verbal or nonverbal messages be more indicative of underlying feelings? In your answer, refer to telephone, e-mail, and in-person interactions.

Question 24

Compare and contrast cognitive and affective content of a recent communication. How congruent or incongruent were they?

Question 25

Give four examples of desirable nonverbal behaviors in a helping relationship.

Question 26

Your client comes to the session and begins to discuss a fight he had with his wife. What would be examples of cognitive and affective verbal messages?

Question 27

How do incongruities between verbal and nonverbal behaviors affect perception of cognitive messages?

Question 28

What is the impact on the helpee of the helper understanding and responding to the helpee's affective messages?

Question 29

What are the advantages and disadvantages of using a vocabulary similar to the helpee?

Question 30

What are the pros and cons of asking questions?

Question 31

Are "why" questions typically helpful or unhelpful? Explain your answer.

Question 32

Discuss the need to adapt our understanding of nonverbal behaviors to a client's culture.

Question 33

In your own words, define the difference between a facilitative and non-facilitative response.

Question 34

How can an inaccurate empathic response be facilitative?

Question 35

How can you tell when you are overparticipating in a session?

Question 36

Discuss how "interpersonal process recall" can be used.

Question 37

How can confrontation be facilitative?

Question 38

Discuss the goals of verbal responding.

Question 39

Give a facilitative response to the following statement. "I have a tendency to binge when I come home after working twelve hour days."

Question 40

Give an example of an effective question in the above situation.

Question 41

Give an example of turning an open question into a statement.

Question 42

Discuss benefits of processing the helping relationship.

Question 43

Describe how silence can be useful in a session.

Question 44

What are three guidelines for giving the ten major kinds of verbal responses?