Deck 11: Interpersonal Communication in Health and Illness

Question 1

Validating and responding to a patient's emotions is an example of:

A) A task-driven function
B) Self-efficacy
C) Biomedical model of health
D) A relational function
E) Self-management

Answer 1

A relational function

Question 2

A provider gives a patient specific instruction/knowledge (exchanges information) regarding his/her medical regimen, the patient follow the instructions and is cured. This is an example of communication affecting health through a(n):

A) Direct pathway
B) Indirect pathway
C) Mediating pathway
D) Moderating pathway
E) Social network

Answer 2

Direct pathway

Question 3

Communication processes that predict health primarily occur ______________ the patient-provider interaction

A) During
B) Immediately after
C) Days or weeks after
D) Months after
E) All of the above

Answer 3

All of the above

Question 4

Making treatment decisions, enabling self-management, and managing uncertainly are examples of:

A) Task-driven factors
B) Direct pathways from communication to health
C) Relational factors
D) Adherence
E) Satisfaction

Question 5

What factor is found to improve treatment adherence?

A) Patient perception that their doctors know them as individuals
B) Medical school and residency of providers
C) Provider's demonstration of warmth, openness, and interest
D) A and C
E) None of the above

Question 6

Which is NOT an example of an interpersonal relationship thought to influence health and illness?

A) Patient-provider
B) Family
C) Friendship
D) Romantic
E) Public policy

Question 7

Task-Driven communication functions in the patient-provider relationship include all of the following EXCEPT:

A) Managing uncertainty
B) Decision-making
C) Exchanging information
D) Lowering treatment costs
E) Enabling self-management

Question 8

Information exchange between patient and providers is influenced by:

A) Provider and patient literacy
B) Family members, friends, and other relationships
C) Individual beliefs about illness
D) Active patient participation with provider
E) All of the above

Question 9

The use of technology, including computers, email, and electronic medical records, by providers:

A) Universally prevents the formation of strong patient-provider bonds
B) Builds trust because technology the use of technology always ensures confidential data management
C) May both positively and negatively influence the patient-provider relationship depending on the context
D) Decreases patient satisfaction as a result of decreased face-to-face interaction
E) Has increased during past decade, but is being phased out at present

Question 10

A young woman is diagnosed with breast cancer. Her communication with her provider may influence all of the following EXCEPT:

A) Likelihood of having breast cancer
B) Quality of life
C) Death and disability outcomes as a result of cancer
D) Severity of breast cancer symptoms
E) Adaptation to cancer diagnosis

Question 11

Relationship-centered healthcare has completely replaced the biomedical model of healthcare in clinical settings.

Question 12

According to research, patient satisfaction with their provider does not influence health outcomes.

Question 13

There are several well-developed theoretical models that explain how and why communication predicts health outcomes.

Question 14

In addition to patient-provider communication, social environment also influence health behaviors.

Question 15

Provider communication can predict medical malpractice litigation.

Question 16

It is not possible for able-bodied providers to build rapport, trust, and satisfaction with people with disabilities.

Question 17

The communication process occurs during and after patient-provider interactions.

Question 18

Technology, including the use of computers in the exam room, has been shown to be overwhelmingly harmful to patient-provider communication.

Question 19

There is no evidence that relationship-centered healthcare is beneficial to patient satisfaction or health outcomes.

Question 20

A provider encouraging the expression of patient emotions is an example of a relational function.

Question 21

Discuss the importance of relationship-centered healthcare. How does it differ from the traditional biomedical model of medicine? What are the key expectations of relationship-centered care? What are the challenges to implementation?

Question 22

Explain the difference between direct and indirect pathways from communication to health outcomes. Provide a concrete example of each type of pathway. You may draw a diagram.