Deck 14: Security

Question 1

Hospitality management also includes providing a safe environment.

Answer 1

True

Question 2

The security department of a hotel includes which of the following?

A) sets policies for safety
B) organizes programs for safety
C) trains employees in safety practices
D) should be directed by a trained professional
E) all of the above

Answer 2

all of the above

Question 3

An in-house security department includes which of the following?

A) is cost effective
B) works with other members of the management staff to develop safety programs
C) parcels out the role of security to other management staff members
D) both A and C
E) performs hall patrol only

Answer 3

works with other members of the management staff to develop safety programs

Question 4

The initial cost of an electronic key system is perceived as a disadvantage by some hoteliers.

Question 5

Battery-powered, hardwired, host computer, keypuncher, and templates are used to describe which of the following?

A) electric security
B) hard electric key
C) electronic key system
D) hard key system
E) none of the above

Question 6

Guest should be encouraged to read the fire safety instructions posted on guest room doors by offering an incentive which can be redeemed at the gift shop, lounge, or restaurant in the hotel.

Question 7

Developing a fire action communication procedure for front office personnel should be performed prior to the emergency and communicated through training to all personnel.

Question 8

Employee safety programs begin with which of the following?

A) buying pamphlets on fire safety
B) use of a hired consultant to deliver training sessions
C) supervising with a safety conscious attitude
D) establishing a safety committee
E) both C and D

Question 9

Participation by management in a safety committee is optional.

Question 10

The case which is considered a "wake-up call" in terms of legal liability to the hotel industry involved which of the following?

A) the 1924 abduction of a child from a hotel
B) the 1974 rape of singer/actress Connie Francis in a Westbury, NY hotel
C) the 1982 fire in a Clifton Heights, AZ hotel
D) the 1983 crash of a hotel's plate glass window
E) none of these

Question 11

The hotel is not the insurer of guest safety but it must exercise the care of a reasonable and prudent operator in protecting the guest.

Question 12

If a hotel security department wanted to stop using plastic keys for room key security and start using a measurement of uniqueness of a human being such as voice, hand print or facial characteristics, this would be referred to as _________.

A) facial security
B) finger print security
C) biometrics
D) voicemetrics
E) all of the above