Deck 9: Guest Checkout

Question 1

Late guest charges feature which of the following?

A) can be controlled by a good communication system between departments
B) can become quite a large amount of loss to the hotel over time
C) result as a failure to be posted in time of the guest's checkout
D) all of the above
E) result as a failure to be posted in time of the guest's checkin

Answer 1

all of the above

Question 2

The objective of the checkout process is to check the guest out as quickly and efficiently as possible.

Answer 2

True

Question 3

It is advised not to inquire about quality of products and services at check out because it holds up the line. After all who wants to handle complaints anyway?

Answer 3

False

Question 4

The room key is to be retrieved from the guest because of which of the following concerns.

A) the hotel will incur costs to replace unreturned keys.
B) the security of the next guest is in jeopardy if it is not returned
C) both A and B
D) the hotel will lose points with the credit card issuing agency
E) the guest will need to get back into the room later

Question 5

Review of the folio at checkout will help the accounting process as well as customer service.

Question 6

In-room guest checkout is a novelty and does not provide any benefits to the hotel.

Question 7

Front office managers should review the discount rates on various credit cards because of which of the following reason(s)?

A) some credit card issuing agencies will offer a lower discount rate and thus provide more net income for the hotel.
B) front office managers will find there is no major effect on the net income to the hotel
C) guests use credit card float to their advantage
D) none of the above

Question 8

Debit cards are becoming more popular because they operate on the concept of float - delay in payment of a bill.

Question 9

Future reservations at checkout result from which of the following reasons?

A) the need to increase business
B) an favorable experience for the guest
C) a last resort when the marketing and sales office cannot find additional business sources
D) a trendy, but not practical concept
E) a program where training and incentives are included

Question 10

Other departments that need to know if a guest has checkout are housekeeping and food and beverage.

Question 11

Sleepers are characterized by which of the following?

A) guests who sleep late
B) rooms that look like they are occupied but are really vacant
C) difficult to monitor
D) a service to the guest
E) all of the above

Question 12

Guest histories are characterized by which of the following?

A) an essential review of the data generated by the guest stay
B) provide the marketing and sales office with information for choice of advertising methods
C) include information on zip code
D) obtained from the registration cards and reservation forms
E) all of the above

Question 13

The current international exchange rate for Canadian dollars is $1.00 Canadian to

A) $.85 US and a guest wants to pay a $600 US hotel bill in Canadian dollars.
B) Determine the amount of Canadian dollars a cashier should collect.
C) $705.88 Canadian
D) $600.00 Canadian
E) $105.88 Canadian
F) answer can't be computed with information provided