Deck 4: Property Management Systems

Question 1

Front desk set-ups just happen. There doesn't need to be any consideration to how the equipment is arranged.

Answer 1

False

Question 2

Front desk should be positioned in the lobby so the guest can see who is on duty.

Answer 2

False

Question 3

This concept includes analyzing time with regard to purchase price, installation charges, and financing fees in determining if the purchase of a computer is feasible.

A) owner's rights
B) time share options
C) lease arrangement
D) payback period
E) none of these

Answer 3

payback period

Question 4

If the front office manager fails to do the following management procedure, computerization implementation will surely be in jeopardy.

A) cost analysis
B) needs analysis
C) night audit
D) software evaluation
E) hardware analysis

Question 5

The choice of software is more important that the selection of hardware.

Question 6

Software program option(s) for a Property Management System include(s) which of the following?

A) night audit
B) reservations
C) registrations
D) all of the above
E) use of a computer

Question 7

Input terminals, cathode ray tubes, disk drives, and printers are classified as which of the following?

A) software
B) hardware
C) programs
D) analysis devices
E) none of the above

Question 8

The front office manager should telephone current users of a similar PMS that he or she wishes to purchase and ask relevant questions concerning which of the following?

A) the ease of operation
B) usefulness of the reports obtained
C) training and emergency service
D) all of the above
E) the amount of down payment required or leasing options

Question 9

The intranet is a computer network for in-house users to share monthly meeting operational information only.

Question 10

Which department in the hotel would use social media applications for tracking guest communications through Facebook, Twitter, LinkedIn, YouTube, message boards, websites, and blogs?

A) housekeeping
B) maintenance
C) sales & marketing
D) registration

Question 11

Matching

-Reservations

A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request

Question 12

Matching

-Registrations

A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request

Question 13

Matching

-Room Status

A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request

Question 14

Matching

-Posting

A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request

Question 15

Matching

-Night Audit

A) insures accuracy of guest charges to the folio
B) room types and locations, room rates, and special requests can be matched with existing room inventories
C) produces totals from departments and guest folios
D) supplies information on rooms to be sold, maintained, and cleaned
E) desk clerk verifies the information captured during reservation or uses it to process a walk-in request