Deck 11: Culture, Communication, and Conflict

Question 1

A perceived or real incompatibility of goals, values, expectations, or processes between two or more interdependent parties is known as _____.

A) accommodation
B) compromise
C) conflict
D) ambiguity

Answer 1

conflict

Question 2

Irwin is unsure of how to handle a conflict with his girlfriend, Wenshu. She wants to spend their vacation with family, while he would like to take a trip to an exotic location. They haven't argued, but Irwin is confused about how to resolve their different desires. Irwin is discovering that there is a great deal of _____ in intercultural conflicts.

A) confrontation
B) ambiguity
C) mediation
D) pacifism

Answer 2

ambiguity

Question 3

When individuals become aware that their feelings and emotions are incompatible, they are most likely experiencing _____ conflict.

A) affective
B) value
C) cognitive
D) goal

Answer 3

affective

Question 4

Philip has decided to move in with his girlfriend. His parents are highly critical of his decision because they feel that living together before marriage is morally unacceptable. Philip and his parents are experiencing _____ conflict.

A) affective
B) value
C) cognitive
D) goal

Question 5

A situation in which people have incompatible ideas about what the proper course of action should be is often a(n) _____.

A) affective conflict
B) value conflict
C) cognitive conflict
D) conflict of interest

Question 6

Ben and his wife, Jenny, have a disagreement over what kinds of investments they should make for long-term financial security. Ben wants to invest more heavily in risky ventures, while Jenny prefers more secure options such as compact disks or savings bonds. Ben and Jenny have a(n) _____.

A) affective conflict
B) conflict of interest
C) cognitive conflict
D) goal conflict

Question 7

When people disagree about a preferred outcome or end state, they are involved in _____ conflict.

A) affective
B) value
C) cognitive
D) goal

Question 8

Lisa and her roommate, Kristen, argue over how often they should clean their apartment. Kristen doesn't mind things being out of place or an occasional sweater on the couch. Lisa, however, prefers a more orderly environment in which everything is in its place. Lisa and Kristen are experiencing _____.

A) affective conflict
B) value conflict
C) cognitive conflict
D) conflict of interest

Question 9

When dealing with conflict, Julie concentrates on using very precise language, and though she doesn't always feel comfortable with face-to-face conflict, she feels it's important to say what's on her mind. Julie probably uses a(n) _____ approach to conflict.

A) indirect
B) expressive
C) restraint
D) direct

Question 10

Ke Xian sees conflict as ultimately destructive for relationships, so he tends to use a(n) _____ approach to conflict, which includes emphasis on vagueness and ambiguity in language and often relying on third parties to help resolve disagreements.

A) indirect
B) expressive
C) restraint
D) direct

Question 11

Marita thinks it is better to get angry rather than hide or suppress her feelings so that her husband knows she really cares about the issue. Marita probably uses a(n) _____ approach to conflict.

A) direct
B) emotionally expressive
C) restraint
D) indirect

Question 12

People who think of conflict as a threat to interpersonal and community harmony are likely to use _____ and take a nonresistant response like avoidance or dealing with the conflict indirectly.

A) pacifism
B) confrontation
C) avoidance
D) compromise

Question 13

Jeong Hwa asked her friend, Su Lee, to talk to her roommate about playing her music too loud late at night. Jeong Hwa probably uses a(n) _____ approach to conflict.

A) direct
B) emotionally expressive
C) restraint
D) indirect

Question 14

Tammy, a Korean American, believes it is best to discuss issues in a calm manner. She thinks that showing too much emotion can do more harm than good and so tries to make her relationships stronger by keeping her emotions in check. Tammy most likely uses a(n) _____ approach to conflict.

A) direct
B) emotionally expressive
C) restraint
D) indirect

Question 15

Abdul's most recent argument with his friend, Don, escalated from where they should have dinner to a critique of Don's inability to make decisions. Abdul shared all of his frustrations verbally and nonverbally so that Don would understand that he cared and just wanted to make a change. Abdul probably used a(n) _____ conflict style.

A) direct
B) emotionally expressive
C) restraint
D) indirect

Question 16

John strongly values his girlfriend, Celia, and he encourages her to try new things. When she talks about going skydiving, he doesn't like the idea because he thinks it is too dangerous. John keeps his emotions in check and tries to find a creative way to let Celia try new things. John is probably using a(n) _____ approach to conflict in his relationship with Celia.

A) dynamic
B) direct
C) peacemaking
D) emotionally expressive

Question 17

Kim is direct in her communication and uses discussion to solve conflict because she is generally concerned with preserving her own self-esteem. Kim was probably raised in a(n) _____ society.

A) collectivistic
B) direct
C) individualistic
D) expressive

Question 18

Many gays and lesbians believe that their inability to marry legally is unjust and a clear case of inequality, resulting from prejudice and discrimination. This would be an example of _____ conflict.

A) international
B) social
C) economic
D) environmental

Question 19

Jossette, a Native American, was pleased to hear that Arizona was renamed "Squaw Peak" to honor a Native American woman who died in Iraq. For Jossette, that decision helped to settle a(n) _____ conflict because she saw the word "squaw"
As an insult to Native American women.

A) environmental
B) economic
C) historical
D) political

Question 20

When people differ in ideologies on specific issues, such as spousal roles, they are most likely engaged in a(n) _____ conflict.

A) value
B) cognitive
C) affective
D) goal

Question 21

Donna is arguing with her girlfriend. "You never fill my car with gas when you use it. You always just take me for granted." Donna's statements may be leading them to a(n) _____ conflict.

A) productive
B) destructive
C) social
D) economic

Question 22

In _____ conflict, individuals focus on the original issue and try to identify the specific problem.

A) productive
B) destructive
C) collectivist
D) individualist

Question 23

Which of the following is NOT true of the conflict styles of people from individualistic societies?

A) They tend to be more direct in their communication.
B) They tend to be more concerned with saving their own self-esteem.
C) They tend to emphasize extended families and loyalty to groups.
D) They tend to use more controlling, confrontational, and solution-oriented conflict styles.

Question 24

Which is true of conflict in general?

A) Conflict is found primarily in individualist cultures.
B) Conflict is always viewed as destructive to relationships.
C) Men and women deal with conflict differently.
D) There are few cultural differences in how people from other cultures approach conflict.

Question 25

In contrast to productive conflict, individuals and groups involved in destructive conflict:

A) stress on narrowing conflicts to specifics.
B) promote cooperative processes.
C) limit conflict to only the original issue.
D) encourage a competitive atmosphere.

Question 26

In productive conflicts, individuals or groups:

A) stress on narrowing conflicts to specifics.
B) encourage a competitive atmosphere.
C) escalate conflict from the original problem.
D) polarize around leadership that is single-minded.

Question 27

People who are comfortable with emotionally confrontational talk and view credibility of the other person grounded in their degree of emotional expressiveness are most likely using a(n) _____ of conflict resolution.

A) engagement style
B) dynamic style
C) accommodating style
D) discussion style

Question 28

In the context of intergenerational conflict, Millenials differ from baby boomers Generation Y in that Millennials _____ in jobs.

A) tend to be more work-obsessed
B) want less collaboration
C) tend to prefer autonomy
D) demand more flexible schedules

Question 29

The _____ is a conflict resolution style that uses an indirect style of communicating along with a more emotionally intense expressiveness.

A) discussion style
B) accommodating style
C) dynamic style
D) engagement style

Question 30

Which of the following best defines the term peacebuilding?

A) It refers to working toward equilibrium and stability in a society so that new disputes do not escalate into violence and war.
B) It refers to conversations that are slow, careful, full of feeling, respectful, and attentive.
C) It refers to a view that conflict should be dealt by hiding or suppressing feelings and emotions.
D) It refers to an opposition to the use of force under any circumstances.

Question 31

Identify a true statement about facilitated intergroup dialogue.

A) Its focus is more on persuasion rather than on understanding.
B) Its first step involves building a collective vision for the future.
C) It is a direct conflict resolution style.
D) It involves the general population and civic leaders.

Question 32

Religious conflict is generally nonviolent.

Question 33

Our families play a significant role in our choice of conflict style.

Question 34

Mexican managers tend to be more indirect and more polite than U.S. managers in expressing their disagreements.

Question 35

Conflict strategies usually relate to how people manage self-image or identity in relationships.

Question 36

Although a person with an emotionally expressive style may be loud and forcefully expressive, he or she is generally effective in resolving conflict.

Question 37

A conflict of interest occurs when people have differing ideologies, such as when a congregation argues over whether or not to call a gay pastor to lead their church.

Question 38

People tend to use a particular conflict style in their interactions regardless of the particular context or situation.

Question 39

Both Amish and Japanese cultures tend to see conflict as good and are concerned with the individual saving his or her own dignity.

Question 40

People who use the restraint style think that relationships are made stronger by keeping emotions in check and protecting the other person's "face."

Question 41

People raised within the same ethnic group will use the same conflict resolution style.

Question 42

Buddhists, Taoists, and Confucian traditions tend to avoid direct expression of feelings, confrontation, and verbal aggression.

Question 43

One unique characteristic of intercultural conflicts is that they tend to be less ambiguous than intracultural conflicts.

Question 44

College students protesting and making demands for greater faculty diversity, new courses, public apologies, etc. to right what the students see as historic wrongs are examples of social movements.

Question 45

Compare and contrast the indirect conflict style with the emotionally expressive conflict style.

Question 46

Identify and discuss the different levels at which conflict occurs throughout the world.

Question 47

What makes intercultural conflict different from other kinds of conflict?

Question 48

Identify and discuss the basic principles of the "peacebuilding"
approach.

Question 49

Identify and discuss the manner in which men and women's communication styles may lead to conflict.

Question 50

Compare and contrast productive versus destructive conflict management styles.

Question 51

Identify and discuss three of the five different types of conflict.

Question 52

Why is it important to understand the role of social and historical contexts in intercultural conflicts?