Deck 10: Building Relationships, Valuing Diversity

Question 1

According to FOCUS, __________ is a set of skills that determines how well one copes with the demands and pressures one faces every day.

A) empathy
B) sympathy
C) diversity
D) emotional intelligence

Answer 1

emotional intelligence

Question 2

Harold looses his temper quickly when he is under pressure. He allows the pressure at work to get to him and he has trouble managing his anxiety. What area of EI does Harold need to work on improving?

A) Stress Management Skills
B) General Mood
C) Intrapersonal Skills
D) Adaptability Skills

Answer 2

Stress Management Skills

Question 3

Missy asked her mother, "Are you frustrated that I have changed my major?" Describe what Missy is doing:

A) Changing her unproductive communication patterns.
B) Not responding to her mother with anger.
C) Checking out her assumptions with her mother.
D) Being a mindreader.

Answer 3

Checking out her assumptions with her mother.

Question 4

If you are generally optimistic and content, you have strong ____ skills.

A) interpersonal
B) stress management
C) adaptability
D) general mood

Question 5

Which of the following are benefits of service learning?

A) Taking learning from the classroom into the community
B) Engaging in critical reflection
C) Donating of time for a good cause
D) A and B

Question 6

Delicia is a good listener and she seems comfortable interacting with others. She often struggles with understanding her own feelings. Delicia's strongest area of emotional intelligence is_________ and her weaker area is _________.

A) interpersonal, intrapersonal
B) verbal, interpersonal
C) intrapersonal, interpersonal
D) adaptability, general mood

Question 7

Why would service learning included in a college course be beneficial?

A) Volunteering outside of class is a great way to earn credit.
B) You are able to connect what you are learning in the course with what you are learning in the community.
C) The tuition is less in a service-learning course.
D) It helps to generate interest in what would otherwise be a dull course.

Question 8

Choose the correct term below that best describes this situation: "Listen Tina, I just wanted you to hear it from me before someone else told you. I tried to solve the situation, but you know how stubborn Diane can be."

A) Hit and Run Fighter
B) Gunnysacker
C) Benedict Arnold
D) Trapper

Question 9

A person who requests a desired behavior from a partner and then attacks the partner for complying is a ____.

A) trapper
B) blamer
C) mindreader
D) gunnysacker

Question 10

Jackson has had his mood described as "perpetually grumpy." Can his EI be improved and if so, which choice might help him produce the change?

A) No, just as with IQ, EQ can not be improved.
B) Yes, he could learn to be mindful, seek input from others and work with a counselor.
C) Yes, he could see a psychiatrist and begin a regimen of mood stabilizers.
D) Yes, he should be patient with himself as it takes time to change one's general mood.

Question 11

Maria and her best friend Todd are having some communication problems in their relationship. Formulate a plan for Maria and Todd that incorporates engaging in preventative maintenance and monitoring communication.

Question 12

According to the text, what percent of today's college students are "traditional"?

A) 17 %
B) 27 %
C) 37 %
D) 47 %

Question 13

How many more minority students are enrolled in college today than twenty years ago?

A) twice as many
B) three times as many
C) four times as many
D) five times as many

Question 14

Which of the following is not true about emotional intelligence?

A) Emotional intelligence is important to college success.
B) Emotional intelligence can be learned.
C) Emotional intelligence is fixed.
D) Genes play a role in emotional intelligence.