Deck 9: Operations Management

Question 1

The baoli is an ancient form of ______ that uses no electricity.

A) Stove
B) Air conditioning
C) Transportation
D) Mining

Answer 1

Air conditioning

Question 2

Operations management is the business function responsible for ______ goods and services.

A) Producing
B) Marketing
C) Financing
D) Outsourcing

Answer 2

Producing

Question 3

The process of converting inputs such as raw materials into outputs such as finished products is the ______ model of Operations Management.

A) Reverse logistics
B) Supplier
C) Transportation
D) Transformation

Answer 3

Transformation

Question 4

______ operations management means guiding the transformational process to reduce resource consumption, pollution, and waste while benefiting employees, customers, and communities in order to reduce short-term risks and shore-up long-term cash flows.

A) Conventional
B) Industrial
C) Sustainable
D) Continental

Question 5

The fastest return on investment from sustainable operations management comes from purchasing ______.

A) Volatile stock
B) Energy-efficient equipment
C) Diesel trucks
D) Imported commodities

Question 6

In order to manage water-related risks to operations, manufacturers should monitor three key performance indicators: total facility water consumption, water use per unit of production, and the quality and quantity of ______ generated.

A) Wastewater
B) Consumer products
C) Revenue
D) Air pollution

Question 7

"Total water use at all facilities" represents a manufacturing company's impact on local water availability, as well as the extent of that company's ______ on those supplies.

A) Dependency
B) Surplus
C) Discount
D) Investment

Question 8

"Water use per unit of production" provides a manufacturing company's baseline for water ______ and allows cross-industry comparisons.

A) Productivity
B) Allowances
C) Offsets
D) Investments

Question 9

Operations ______ is a plan for using the organization's resources to support its long-term competitive position while creating value for customers.

A) Output
B) Strategy
C) Consulting
D) Delegation

Question 10

Sustainable OM strategy differs from traditional operations management by including ______ for external stakeholders as a competitive priority.

A) Discounts
B) Externalities
C) Value creation
D) Withdrawals

Question 11

Operations management, finance & accounting, and risk management practices intersect at the point of ______ sustainability performance.

A) Avoiding
B) Marketing
C) Monitoring and reporting
D) Voting upon

Question 12

______ operations management decisions are long term, broad in scope, serve to set the direction for the entire organization, and determine the value proposition of the company.

A) Strategic
B) Tactical
C) Operational
D) Logistical

Question 13

Tactical operations management decisions determine how resources and middle management will be deployed, and how operations will be designed, in furtherance of ______.

A) Strategic decisions
B) Profit maximization
C) Waste management
D) Carbon offsets

Question 14

______ decisions, including planning and control activities, are short term and determine the day-to-day management of the production process.

A) Objective
B) Intermediate
C) Operational
D) Stakeholder

Question 15

Product ______ means the extent to which a product is designed to meet the requirements of a customer.

A) Quality
B) Price
C) Footprint
D) Innovation

Question 16

Process ______ means the extent to which a process creates error-free products.

A) Outline
B) Specification
C) Quality
D) Profile

Question 17

Product ______ is the process of specifying the exact features and characteristics of a company's product.

A) Design
B) Footprint
C) Inventory
D) Promotion

Question 18

______ in product design uses benign chemicals and processes to create product attributes that are modeled after features of plants and animals that have evolved through natural selection.

A) Intervention
B) Biomimicry
C) Organic chemistry
D) In-sourcing

Question 19

Product designers can use ______ assessment in order to attend to the environmental attributes of a product at the design stage, reducing impacts ranging from raw materials through product disposal.

A) Life-cycle
B) Reporting
C) Disclosure
D) Risk

Question 20

When modifying product design to address environmental attributes, it is essential for the resulting product to ______ in terms of performance.

A) Outdo
B) Remain competitive
C) Increase costs
D) Decrease quality

Question 21

______ focuses on the function of materials that go into a product in an effort to reduce cost and improve performance.

A) Cradle-to-cradle
B) Logistics
C) Transportation
D) Value analysis

Question 22

In the "Four Rs" of sustainable product design, reduce means using ______.

A) Denser materials
B) Less resources
C) Organic materials
D) Natural resources

Question 23

In the "Four Rs" of sustainable product design, ______ can be 'conventional' where the product fulfills its original purpose after minor refurbishing, or 'new-life' where the product is used for a different function entirely.

A) Reuse
B) Reduce
C) Recycle
D) Replenishment

Question 24

In the "Four Rs" of sustainable product design, ______ is a type of reuse that uses the disassembled old products into separate components that can be deployed as-is in the production of new products, especially popular in the electronics industry.

A) Reduction
B) Redistribution
C) Remanufacture
D) Reverse logistics

Question 25

In the "Four Rs" of sustainable product design, ______ involves reclaiming the raw materials from disposed and obsolete products, such as melting down metal and plastic from discarded packaging for some future use.

A) Reduction
B) Recycling
C) Reverse logistics
D) Warehousing

Question 26

Design for ______ attempts to create products that, once obsolete, are easily broken down so that parts can be recovered to supply raw materials for future uses.

A) Renovation
B) Recycling
C) Style
D) Consumption

Question 27

Process design means developing a production process that can create the ______ that has been designed.

A) Exact product
B) Function
C) Aspect ratio
D) Time horizon

Question 28

Sustainable ______ design is the creation of goods and services using systems that are non-polluting, ergonomically appropriate, safe from worker hazards, minimally consumptive of resources, and economically viable.

A) Facilities management
B) Inventory management
C) Process design
D) Transportation

Question 29

Process performance metrics gauge the ______ of production processes.

A) Intention
B) Introduction
C) Efficiency
D) Aspect ratio

Question 30

______ time is the average time it takes a product to move through production system.

A) Throughput
B) Initial
C) Transport
D) Bake

Question 31

Process ______ measures wasted time. It uses a ratio that divides throughput time by value-added time.

A) Design
B) Velocity
C) Inertia
D) Delay

Question 32

The ratio of resource outputs to resource inputs measures the ______ of a process, or how well a company uses its resources.

A) Cost
B) Leverage
C) Productivity
D) Delay

Question 33

______ is a ratio of the time a resource is used divided by the time a resource is made available for use.

A) Productivity
B) Velocity
C) Throughput time
D) Utilization

Question 34

Operations planning and control is concerned with operations decisions and improvements on a ______ basis.

A) Biannual
B) Annual
C) Quarterly
D) Day-to-day

Question 35

______ management is the area of OM that deals with stocking levels, order policies, storage, and movement of goods.

A) Inventory
B) Product design
C) Service
D) Reverse logistics

Question 36

When inventory is ______, it is stored in smaller amounts but in a greater geographic diffusion in order to maintain inventory closer to the end customer.

A) Outsourced
B) Labeled
C) Decentralized
D) Centralized

Question 37

Decentralized inventory allows retailers to maintain lower amounts of ______.

A) Discounts
B) Safety stock
C) R&D
D) Transportation

Question 38

Sustainable inventory management balances the risk of stock-out with the cost of ______, seeking to avoid the social and environmental impacts of each scenario.

A) Wasted overstock
B) Under-supply
C) Promotions
D) Product packaging

Question 39

______ system design is the area of OM responsible for designing job descriptions.

A) Inventory
B) Product
C) Transportation
D) Work

Question 40

Ergonomics is the design of a job description to protect ______ from physical stressors and harmful environmental exposures.

A) Ecosystems
B) Customers
C) Habitats
D) Workers

Question 41

______ syndrome is when a structure has systemic air quality problems from mold, toxins, poor circulation, and?the like, causing occupants to suffer headaches, congestion, fatigue, and rashes.

A) Sick building
B) Air conditioning
C) Worker morale
D) Occupational health

Question 42

Workplaces that require excessive ______ increase the risk of employees suffering from heart disease, type 2 diabetes, breast cancer and colon cancer. This has prompted the expression, "______ is the smoking of our generation."

A) Lifting
B) Repetitive motion
C) Sitting
D) None of the above

Question 43

Sustainable ______ design means designing jobs to protect employees from work hazards and to encourage healthy routines throughout the work-day.

A) Office
B) Work system
C) Transportation
D) Product

Question 44

One method for avoiding workplace injuries is to deploy ______ to replace human workers in dangerous job descriptions.

A) Skilled laborers
B) Information systems
C) Transportation
D) Automation

Question 45

Enterprise ______ is a management tool for executing and tracking the success of operational initiatives in terms of deployed resources.

A) Initiative
B) Resource planning
C) Response
D) Risk management

Question 46

______ analytics is the process of gathering and analyzing enormous amounts of data to determine empirical trends and correlations, which can inform operational strategy.

A) Big data
B) Analog
C) Quantum
D) Heuristic

Question 47

Priority rules are a(n) ______ form of worker scheduling intended to maximize workforce productivity. For example, a priority rule might assign the most productive workers to cover peak hours.

A) Ergonomic
B) Sustainable
C) Traditional
D) Innovative

Question 48

Sustainable scheduling means assigning workers based on meeting social and environmental, in addition to ______, needs.

A) Operational
B) Ecosystem
C) Compensation
D) Product

Question 49

The matters of GHG tracking, construction, energy management, office furnishings, maintenance, and grounds keeping all fall under the purview of ______ management.

A) Employee
B) Product
C) Facility
D) Practical

Question 50

Facility layout is the ______ of all resources within a facility.

A) Allocation
B) Physical arrangement
C) Appropriation
D) Delegation

Question 51

Leadership in Energy and Environmental Design (LEED) certification is the recognized standard for measuring sustainable ______.

A) Buildings
B) Consumer products
C) Vehicles
D) Home appliances

Question 52

LEED certification can be obtained for new ______, as well as major renovation projects, interior projects, and retrofits of existing structures.

A) Vehicles
B) Consumer products
C) Home appliances
D) Commercial construction

Question 53

The LEED Rating System evaluates the environmental and social aspects of building ______.

A) Zoning requirements
B) Execution
C) Implementation
D) Design

Question 54

Certification by the Living Building Challenge demonstrates that the built environment can actually improve the ______.

A) Natural environment
B) Productivity of firms
C) Cost of production
D) Indoor environment

Question 55

The ______ is an architectural design feature that creates passive cooling through stepwell construction.

Question 56

Sustainable OM strategy should ______ strategic, tactical, and operational decisions concerning the environmental performance of the production process.

Question 57

______ management deals with stocking levels, replenishment order policies, and storage of goods intended for sale.

Question 58

A _____ storage facility is a "mother ship" warehouse commonly used by distributors for receiving wholesale shipments from manufacturers and sending out batches of inventory to retailers.

Question 59

______ syndrome is when a structure has systemic air quality problems from mold, toxins, poor circulation, and
the like, causing occupants to suffer headaches, congestion, fatigue, and rashes.

Question 60

Workplaces that require excessive ______ increase the risk of employees suffering from heart disease, type 2 diabetes, breast cancer and colon cancer. This has prompted the expression, "______ is the smoking of our generation."

Question 61

Describe and evaluate the LEED Rating System. 9.5.3

Question 62

Distinguish the Living Building Challenge from LEED Certification.

Question 63

Explain the role of ergonomics in work system design, and the associated worker risk of developing musculoskeletal disorders.

Question 64

What operations management decisions did Avaya make after the company decided to address its contribution to climate change?

Question 65

What findings were made by the 2014 study by the International Labor Office regarding workplace practices and enterprise-level outcomes?

Question 66

Evaluate the operations and waste management practices of the plastic manufacturing company, the Rodon Group, in terms of sustainable performance.