Deck 10: Human Resource Management and Labor Relations

Question 1

Replacement charts are likely to be paper documents-posters, charts, or files.

Answer 1

False

Question 2

Validation is the process of ensuring that a candidate for employment has truthfully completed the employment application.

Answer 2

False

Question 3

Merit raises increase a company's fixed costs.

Answer 3

True

Question 4

According to the textbook, the range between generous and mediocre merit raises is usually quite large.

Question 5

Vestibule training is a form of off-the-job training.

Question 6

In some small companies, performance appraisal takes place when the owner tells an employee "You're doing great."

Question 7

Currently, about 60 percent of workers are covered by pension plans of some kind.

Question 8

Many experts agree that discrimination no longer exists in most organizations.

Question 9

By most accounts, the number of contingent workers is declining.

Question 10

Management options, in response to a collective bargaining impasse, include lockouts and the use of strikebreakers.

Question 11

Union contracts do not specify differential wages based on experience.

Question 12

The percentage of the workforce that is female has increased such that almost half of all workers in the workforce in 2006 are women.

Question 13

As of the year 2006, nearly half of all workers will be women and one-third are racial or ethnic minorities.

Question 14

Excluding public employees, unions represent around 11 percent of private industry employees.

Question 15

Labor unions have won approximately 75 percent of recent certification elections.

Question 16

The bargaining zone is the range between the union's request and management's offering in collective bargaining.

Question 17

A type of realistic training in a simulated off-the-job environment is _____.

A) on-the-job training
B) vestibule training
C) merit training
D) performance training

Question 18

When Greyhound trains bus drivers on a simulator, they are employing _____.

A) on-the-job training
B) vestibule training
C) merit training
D) performance training

Question 19

Which of the following incentives goes to middle managers based on company-wide or business unit performance, personal record, or all three?

A) merit salary
B) cafeteria plan
C) variable pay
D) bonus

Question 20

What is considered to be the most complex and important task of good HR management?

A) planning
B) staffing
C) training
D) evaluating

Question 21

Many airlines train flight attendants by using _____.

A) performance training
B) merit training
C) vestibule training
D) operator training

Question 22

Which of the following statements about variable pay is true?

A) Variable pay programs distribute bonuses to employees when a company's costs are reduced through greater work efficiency.
B) Many firms say that variable pay is not as good a motivator as merit pay.
C) The number of variable pay programs in the United States has been increasing for the last decade.
D) Variable pay programs distribute profits earned above a certain level to employees.

Question 23

Sexual harassment is a form of employer or management behavior that falls under the category of _____.

A) comparable worth
B) OSHA
C) employment discrimination
D) workforce diversity

Question 24

Who is responsible for controlling sexual harassment?

A) the victim
B) the HR manager
C) the CEO
D) every employee in an organization

Question 25

Which of the following statements regarding diversity is true?

A) Diversity in the workplace results from Fair Labor Standards Act efforts.
B) As of 2006, almost half of all U.S. workers will be black.
C) As of 2006, almost half of all U.S. workers will be women.
D) In the past, firms tended to work toward homogenizing their workforces, getting everyone to think and behave in different ways.

Question 26

Which of the following statements regarding workforce management is true?

A) As of 2006, almost one-third of the U.S. workforce will be women.
B) As of 2006, fewer than half of the U.S. workforce will be men.
C) As of 2006, almost one-third of the U.S. workforce will be blacks, Asians, and Hispanics.
D) As of 2006, almost one-half of the U.S. workforce will be blacks, Asians, and Hispanics.

Question 27

Which of the following defines knowledge workers?

A) They tend to work in high-tech firms.
B) They like to work independently.
C) They tend to identify more with their professions than the organization.
D) All of these statements are true.

Question 28

Union membership has increased among _____.

A) public employees
B) farm workers
C) managers
D) meat cutters