Deck 1: Technician Essentials and PC Anatomy

Question 1

Firmware is a type of dedicated software on a hardware memory device used to control hardware by receiving instruction input from software applications.

Answer 1

True

Question 2

The BIOS chip can save user data changes made to applications such as games and office programs.

Answer 2

False

Question 3

A common point of system failure on a laptop computer is the TV Tuner card.

Answer 3

False

Question 4

The final step to the six-step troubleshooting process defined by CompTIA is to verify the fixes to the system functionality and implement any possible preventative measures to avoid repetition of the issue.

Question 5

In troubleshooting, an example of testing a theory to determine the cause might be to swap out a suspected bad component with a known good component.

Question 6

An antistatic wrist strap would be used to remove dust particles from a dirty computer screen.

Question 7

Loopback plugs check input/output functions by connecting transmission pins to receive pins to see if the port is physically working properly.

Question 8

As a first step in troubleshooting, and before attempting to establish how to fix a reported computer issue, the technician should question the user about the symptoms to identify the problem as exactly as possible.

Question 9

Examples of inputs include all the following: Touch sensitive screens, keyboards, fingerprint readers, mouse, voice recognition microphones, and optical/kinetic recognition devices.

Question 10

The failure of a CMOS battery can cause catastrophic failure of the motherboard and thus the entire computer system.

Question 11

If you do not see, hear, or feel any static electricity discharged from your finger to a computer device, it is safe to assume that no damage has occurred.

Question 12

On a laptop computer, an add-on card, such as an ExpressCard, can cause the system not to boot.

Question 13

Which of the following features are found almost exclusively on laptop computers? (Choose all that apply.)

A) PCIe slot
B) ExpressCard slot
C) USB ports
D) DVD drive
E) Port cluster
F) Touchpad

Question 14

Which of the following features may be visible from the front of a desktop computer? (Choose all that apply.)

A) Card reader
B) DVI-D port
C) USB ports
D) DVD drive
E) Port cluster
F) Audio ports

Question 15

You are preparing to upgrade the firmware in a system. Which of the following devices are likely to include a firmware chip? (Choose all that apply.)

A) DVD drive
B) USB card
C) RAID host adapter
D) Motherboard
E) Port cluster
F) Touchpad

Question 16

You examine a possibly failed motherboard to determine if the motherboard or a component connected to it has failed. Which of the following points of failure will you likely find on the motherboard? (Choose all that apply.)

A) CMOS battery
B) DVD drive
C) Capacitors
D) SATA cable
E) Power supply

Question 17

You evaluate a collection of add-on cards to determine which cards should be retained as spares. Obsolete cards that will be discarded include ISA cards and EISA cards for desktops, and for laptops, PC Cards that must use a special device to enable a network or modem cable to be connected to the card. The extension is known as a

A) Header cable
B) Gender changer
C) Port adapter
D) Express Card
E) Dongle
F) PCMCIA Card

Question 18

The CompTIA six-step troubleshooting process includes a step in which you "Verify full system functionality and, if applicable, implement preventative measures." Which number is this step?

A) Step 2
B) Step 1
C) Step 6
D) Step 5
E) Step 4
F) Step 3

Question 19

CompTIA has created a six-step process for troubleshooting. The first step in the process is to identify the problem. Which of the followings steps resembles the next step in the methodology?

A) Establish a theory of probable cause.
B) Document findings, actions, and outcomes.
C) Test the theory to determine the cause.
D) Establish a plan of action to resolve the problem and implement the solution.

Question 20

You check the contents of your computer toolkit before performing internal upgrades on a desktop computer. Which of the following tools in your toolkit should you use to prevent ESD damage to internal components?

A) Cable tester
B) Wrist strap
C) Loopback plugs
D) Torx drivers
E) Multimeter
F) Crimper

Question 21

You check the contents of your computer toolkit before performing upgrades on a desktop computer. Which of the following tools in your toolkit should you use to verify proper operation of the power supply?

A) Cable tester
B) Wrist strap
C) Loopback plugs
D) Torx drivers
E) Multimeter
F) Crimper

Question 22

Of the following all but one represent the three main categories of a computer system. Which one is not a main component category?

A) Hardware
B) Firmware
C) Display system
D) Software

Question 23

Of the following, which operating system is considered to be open source?

A) Windows XP
B) Apple iOS
C) Linux
D) Windows 7
E) Windows Vista

Question 24

Operating system commands are considered to have two types. Which one of the following pairings represents the labels used to describe these two types of commands?

A) Internal/external
B) Intrinsic/extrinsic
C) Software/hardware
D) System/application
E) 32 bit/64 bit

Question 25

Of the following, which would be considered system utilities?

A) CHKDSK
B) Defrag
C) Delete
D) Dir
E) Disk Management

Question 26

Toolkits generally have _____ for the removal and replacement of jumpers.

A) Hex drivers
B) Three-claw parts retrieval tool
C) Eyebrow tweezers
D) Torx driver

Question 27

Which of the following can prevent the discharge of ESD? (Choose all that apply.)

A) Antistatic wrist strap
B) Touching the chassis of the computer
C) Antistatic mat
D) Antistatic bags

Question 28

CompTIA has created a six-step process for troubleshooting. The first step in the process is to identify the problem. Which of the followings steps resembles the next step in the methodology?

A) Establish a theory of probable cause.
B) Document findings, actions, and outcomes.
C) Test the theory to determine the cause.
D) Establish a plan of action to resolve the problem and implement the solution.

Question 29

A technician has booted up the 5-year-old computer of a user who complains that the system suddenly no longer uses of his add-on audio card. Upon booting, the technician notices that the system time is 10 years in the past. Which one of the following is a probable cause to investigate?

A) The network time server is down.
B) The synchronization with atomic clock has failed.
C) The user changed the time to avoid passing the expiration date on a trial piece of software.
D) The CMOS battery has failed.

Question 30

What is the part of the computer system that receives inputs, directs those inputs to the processor, and redirects the processed data to outputs called at?

A) CPU
B) Interface card
C) Controller chip
D) Southbridge
E) System Board
F) PCI Mastering

Question 31

Which of the following is likely to have a firmware component? (Choose all that apply.)

A) Video card
B) Printer
C) Network Interface Card
D) Motherboard

Question 32

Match the following procedures to the tools needed:

-Verify correct voltage from power supply.

A) Multimeter
B) Compressed air
C) Loopback test
D) Knowledge Base website
E) Cable tester

Question 33

Match the following procedures to the tools needed:

-Clean the power supply and case fans.

A) Multimeter
B) Compressed air
C) Loopback test
D) Knowledge Base website
E) Cable tester

Question 34

Match the following procedures to the tools needed:

-Test I/O ports.

A) Multimeter
B) Compressed air
C) Loopback test
D) Knowledge Base website
E) Cable tester

Question 35

Match the following procedures to the tools needed:

-Research a BSOD (STOP) error.

A) Multimeter
B) Compressed air
C) Loopback test
D) Knowledge Base website
E) Cable tester

Question 36

Match the following procedures to the tools needed:

-Test the network cable.

A) Multimeter
B) Compressed air
C) Loopback test
D) Knowledge Base website
E) Cable tester

Question 37

Match the following network installation functions with the correct tool:

-Checks cable continuity and wire-pair configuration.

A) Cable tester
B) Punch Down tool
C) Loopback plug
D) Toner probe
E) Wire stripper
F) Crimper

Question 38

Match the following network installation functions with the correct tool:

-Use to set a UTP cable into a wall jack (keystone jack).

A) Cable tester
B) Punch Down tool
C) Loopback plug
D) Toner probe
E) Wire stripper
F) Crimper

Question 39

Match the following network installation functions with the correct tool:

-Use this to test the transmit/receive functions of a network card.

A) Cable tester
B) Punch Down tool
C) Loopback plug
D) Toner probe
E) Wire stripper
F) Crimper

Question 40

Match the following network installation functions with the correct tool:

-Within a batch of cables, use this to locate or match up a cable from one end of a long run with the other end of the cable.

A) Cable tester
B) Punch Down tool
C) Loopback plug
D) Toner probe
E) Wire stripper
F) Crimper

Question 41

Match the following network installation functions with the correct tool:

-Use to remove the protective outer sheath of a cable.

A) Cable tester
B) Punch Down tool
C) Loopback plug
D) Toner probe
E) Wire stripper
F) Crimper

Question 42

Match the following network installation functions with the correct tool:

-Use to attach cable wires to a connector.

A) Cable tester
B) Punch Down tool
C) Loopback plug
D) Toner probe
E) Wire stripper
F) Crimper

Question 43

Order the following troubleshooting steps by placing them in the right order:

A) Identify the problem.
B) Establish a theory of probable cause.
C) Test the theory to determine the cause.
D) Establish a plan of action to resolve the problem and implement a solution.
E) Verify full system functionality, and where possible implement preventative measures.
F) Document finds, actions, and outcomes.

Question 44

Order the following scenario actions as they would be done by a technician following the six-step troubleshooting process:

A) Interview the user who indicates that his printer is printing poorly. Asked a few questions to determine that the quality of the print output is light or missing.
B) Given that the printer receives data and attempts to print, the technician suspects that there is an issue with the toner cartridge, perhaps being low on ink toner.
C) Call the user to get the exact model number of the printer in use. Replace the ink toner cartridge with a new one that appears to fix the issue. Try the old cartridge in another printer of the same model to see if it replicates the problem.
D) Decide to leave the new cartridge in the printer.
E) Test the new cartridge by using the printer test page option and from a word processor to verify application functionality.
F) Enter the information on the office number, user's name, model number of the printer, and the date of the toner cartridge replacement. Determine that the old print cartridge if shaken can still be used for a limited number of copies. Was it placed on the shelf to be used as a test cartridge? Discover that this user used ink toner at twice the rate of other users. Recommend a different printer device that is more economical on ink consumption.