Deck 13: Dealing With Emotional Labor

Question 1

Explain the concept of "emotional labor"and how it can contribute to workplace stress.

Answer 1

See text.

Question 2

Discuss how an employee NOT in management can use delegation to avoid workplace stress.

Answer 2

See "Effectively Delegate."

Question 3

Explain how goals arise from values.

Answer 3

See "Be a goal getter, not just a goal setter."

Question 4

Unproductive job stress results from some combination of worker characteristics and working conditions.

Question 5

The best approach to stress is to:

A) just deal with it.
B) eliminate it.
C) manage or limit it.
D) don't increase it.

Question 6

Unproductive job stress comes from which of the following issues?

A) working conditions
B) worker characteristics
C) both A and B
D) neither A nor B

Question 7

Which of the following does NOT contribute to workplace stress?

A) high sense of control
B) meaningless, routine tasks
C) heavy workload
D) infrequent breaks

Question 8

Employees can give negative, useful feedback to their company if they do so in a non-whining manner.

Question 9

Interpersonal relationship stress arises from which factors?

A) lack of respect among coworkers
B) workplace harassment
C) employees who distrust each other
D) all of the above

Question 10

Unclear work roles contribute to workplace stress through:

A) employees arguing about "who's the boss."
B) employees with too little to do.
C) bosses' not knowing who to expect the work from.
D) none of the above

Question 11

Management can contribute to stress by:

A) failing to provide family-friendly work policies.
B) failing to allow workers to participate in decision making.
C) both a and b
D) neither a nor b

Question 12

If companies downsize, which employees are the most secure?

A) the most tenured
B) the management
C) the most productive
D) all of the above

Question 13

When promotions occur, which employees are most likely to advance?

A) the most productive
B) the boss's favorite
C) the highest seniority
D) the highest paid

Question 14

Simple environmental issues, such as awkward equipment placement, should not be a major contributing factor to workplace stress.

Question 15

To target the most important tasks, you need to

A) choose which will generate the most prestige.
B) choose which requires the greatest time commitment.
C) clarify your own core values.
D) ask management to prioritize the tasks.

Question 16

A good strategy for remembering your goals is to:

A) put them in your pda so you will see them daily at a certain time.
B) commit them to memory.
C) write them on the wall facing your desk.
D) re-read them frequently.

Question 17

To prepare for the coming day:

A) re-read your value statements to focus your activities.
B) set your objectives.
C) spend ten minutes planning.
D) all of the above

Question 18

When you place a star by a task in your planner, it should signify that this task will earn you bonus points in some way.

Question 19

Why do people procrastinate?

A) other priorities
B) laziness
C) fear of either success or failure
D) all of the above