Deck 4: EMS System Communication

Question 1

___________ is the exchange of thoughts and messages that occurs by sending and receiving information.

A) Summarization
B) Talking
C) Communication
D) Writing

Answer 1

Communication

Question 2

The _______ is the U.S. government agency responsible for regulation of interstate and international communications by radio, television, wire, satellite, and cable.

A) EMRS
B) FCC
C) IRAC
D) FAA

Answer 2

FCC

Question 3

Radio waves in the high-band frequency travel in a straight line and

A) have an ability to enter buildings through openings that are radio permeable.
B) are easily blocked by topography, such as hills or buildings.
C) are not easily blocked by topography, such as hills or buildings.
D) have an ability to reflect off or bounce around buildings.

Answer 3

are easily blocked by topography, such as hills or buildings.

Question 4

Radio waves in the ultra-high frequency (UHF) travel

A) in a straight line and are easily blocked by hills or buildings.
B) along the curvature of the earth and are subject to atmospheric conditions.
C) in a straight line and have an ability to reflect off or bounce around buildings.
D) along the curvature of the earth and are able to penetrate solid structures.

Question 5

The ______-megahertz frequencies are UHF radio signals that use computer technology to make transmissions more secure and are very effective for use in urban areas.

A) 600
B) 800
C) 700
D) 900

Question 6

A ___________ is a transmitter/receiver at a stationary site such as a hospital, mountaintop, or public safety agency.

A) repeater
B) portable radio
C) base station
D) mobile data computer

Question 7

A ___________ is a vehicular-mounted communication device that typically has a transmission range of 10-15 miles over average terrain.

A) mobile two-way radio
B) mobile data computer
C) base station
D) digital pager

Question 8

A(n) ___________ is a device that receives a transmission from a low-power portable or mobile radio on one frequency and then retransmits it at a higher power on another frequency so that it can be received at a distant location.

A) transmitter
B) pager
C) repeater
D) antenna

Question 9

A ___________ is a handheld communication device with a typical power output of 1-5 watts, which limits its range.

A) mobile data computer
B) portable radio
C) mobile two-way radio
D) digital pager

Question 10

You are en route to a call in an area of town that you do not know very well and need to refer to the local map for the address. You should check your

A) mobile two-way radio.
B) portable radio.
C) base station.
D) mobile data computer.

Question 11

Which transmission mode is generally used for paging systems in which a signal is sent to any unit monitoring the appropriate frequency, but the receiving unit has no ability to transmit a message?

A) One-way
B) Duplex
C) Multiplex
D) Simplex

Question 12

A ___________ system permits a speaker to relay a message without interruption but takes away the ability to have a discussion regarding a patient or situation.

A) simplex
B) duplex
C) one-way
D) multiplex

Question 13

You are having a two-way radio only conversation with medical direction regarding a patient. As you are talking, the medical director keeps interrupting your statements. Which mode of transmission are you likely using?

A) One-way
B) Duplex
C) Multiplex
D) Simplex

Question 14

You need to talk to medical direction regarding a patient and send data to be reviewed at the same time. Which mode of transmission should you use?

A) Simplex
B) Multiplex
C) Duplex
D) One-way

Question 15

When the numbers 9-1-1 are dialed, the caller is quickly connected to a single location called a Public Safety ____________ Point (PSAP), which is a facility equipped and staffed to receive and control 9-1-1 access calls.

A)Authority
B) Admission
C)Activity
D)Answering

Question 16

________ 9-1-1, or E9-1-1, is a system that routes an emergency call to the 9-1-1 center closest to the caller and automatically displays the caller's phone number and address.

A) Efficient
B) Emergency
C) Enhanced
D) Effective

Question 17

You have just been assigned to a call and have received the address and details that were given by the caller. The individual who has given you this information is the Emergency Medical __________ (EMD).

A) Dispatcher
B) Developer
C) Department
D) Director

Question 18

In order to be effective when using the radio for communications, you should

A) be polite and say "please" and "thank you" when requesting or receiving information.
B) clearly state "yes" or "no" when the dispatcher asks questions.
C) avoid the use of "ten codes" or slang language when communicating.
D) push the talk button and immediately give the information you need to communicate.

Question 19

You should hold the radio microphone about ______ inches away from your mouth for effective communication with dispatch or medical direction.

A) 1 to 2
B) 3 to 4
C) 4 to 6
D) 2 to 3

Question 20

You are on the scene of a call and are transferring the patient to ALS personnel who have arrived. Your verbal report should include all of the following EXCEPT:

A) the patient's response to treatment and current condition.
B) the patient's name, age, gender and chief complaint.
C) pertinent assessment findings and vital signs taken.
D) what you believe happened to cause the patient's injury.

Question 21

Your medical director has just instructed you to administer oral glucose to a patient with an altered mental status. You should next

A) repeat the order word for word.
B) administer the oral glucose.
C) tell the patient that you are going to administer glucose.
D) document the order in your PCR.

Question 22

The verbal report given at a receiving facility is a __________ report.

A) patient care
B) transport
C) hand-off
D) transfer

Question 23

The Health ____________ Portability and Accountability Act (HIPAA) provides legal limitations on the information that you may share with others about your patient.

A) Insurance
B) Industry
C) Improvement
D) Information

Question 24

The ______ is a group of frequencies designated by the FCC exclusively for the use of EMS providers.

A) VHF
B) EMRS
C) UHF
D) EMAC

Question 25

You are communicating your arrival on the scene to the emergency medical dispatcher. Which of the following would you say?

A) "We have arrived on the scene, ten four."
B) "Be advised that we have arrived."
C) "Medic five one on the scene now."
D) "We have arrived at the scene. Thank you."

Question 26

Effective communication is defined as

A) the use of a commonly recognized understandable language to send and receive information.
B) proper medical terminology during dispatch communications to report on complex medical situations.
C) the use of communication centers to translate languages between patients and dispatch personnel.
D) the process of sending and receiving information through dispatch personnel or between crew members.

Question 27

The primary responsibility of the Federal Communications Commission (FCC) in the United States is to

A) enforce rules and regulations which are associated with radio transmissions and establish technical standards.
B) regulate interstate and international communications by radio, television, wire, satellite and cable.
C) regulate the use of non-government radio frequencies including Emergency Medical Radio Service.
D) monitor frequencies for appropriate usage, control licenses and perform spot-checks on communication licenses.

Question 28

A repeater is frequently used as a component during emergency communication systems because

A) very high frequencies and low-band frequencies can both be stopped by solid structures.
B) low-band frequencies are subject to interference by atmospheric conditions and electrical equipment.
C) ultrahigh frequencies travel in a straight line but they have a short range communication distance.
D) very high frequencies travel in a straight line but they cannot penetrate solid structures.

Question 29

A page message needs to be sent through a transmission mode. The type of transmission mode for this message is

A) a simplex system mode.
B) a multiplex system mode.
C) a duplex system mode.
D) a one-way mode.

Question 30

Radio communication to the receiving facility should begin with

A) the patient's current medical status and chief complaint.
B) the patient's age, gender and medical history.
C) the estimated time of arrival at the facility.
D) the responder unit number and level of the care provider.

Question 31

A communication transmission mode that should be used during a discussion regarding a patient or situation is

A) a one-way mode.
B) a simplex system mode.
C) a duplex system mode.
D) a multiplex system mode.

Question 32

The primary role of the emergency medical dispatch is to

A) provide pre-arrival emergency care instructions to the caller by phone.
B) alert local public service agencies to the emergency location and situation.
C) gather information and activate an appropriate EMS response.
D) verify the address of the emergency and communicate with responders.

Question 33

Radio communication for the information "Medic 72, Time 3:20 pm" is best stated as

A) "Medic seventy-two, Time fifteen two zero."
B) "Medic seventy-two, Time three-twenty pm."
C) "Medic seven two, Time three-twenty pm."
D) "Medic seven two, Time fifteen two zero."

Question 34

The first thing you should do before you enter an emergency scene is to

A) tell bystanders to move back and away from the emergency area.
B) locate a clear space for the arrival of an emergency transport vehicle.
C) immediately notify dispatch you have arrived.
D) determine that the scene is safe for you to enter.

Question 35

The "echo" communication procedure must be used

A) when you are communicating with medical direction.
B) when background noise is interfering with communication.
C) when you are having difficulty understanding a patient.
D) when you cannot hear emergency medical dispatch.

Question 36

Patient information which should NOT be included over radio transmission includes the patient's

A) current medications.
B) comments.
C) medical history.
D) full name.

Question 37

When you are communicating with the patient, you should first

A) try to calm the patient with a polite and professional demeanor.
B) state your name and role in the patient's emergency care.
C) ask the patient about his or her current symptoms.
D) ask the patient for his or her name and age.

Question 38

The Guidelines for Effective Radio Communication do NOT include:

A) avoiding the use of profanity and slang terms.
B) the use of polite and courteous phrases such as "thank you."
C) keeping your transmission as brief as possible.
D) using "affirmative" and "negative" instead of "yes" and "no."

Question 39

The main role of the EMS communications network is to

A) respond to 9-1-1 phone calls from citizens.
B) provide reliable citizen access to an EMS system.
C) direct an emergency call to the nearest 9-1-1 center.
D) provide Voice over Internet Protocol for citizens.

Question 40

The Public Safety Answering Point (PSAP) is

A) a facility ready to receive and control 9-1-1 access calls.
B) a center which routes 9-1-1 calls to the appropriate agency.
C) a facility which processes incoming 9-1-1 emergency information.
D) a police department equipped to handle local 9-1-1 emergencies.

Question 41

When a person in the United States or Canada dials 9-1-1, the caller is connected to

A) the closest police station.
B) an emergency dispatch service.
C) the closest fire station.
D) a public safety answering point.

Question 42

When you are relaying a verbal report to medical direction or to the staff of a receiving facility you should use

A) a sequential incident format.
B) a standardized reporting format.
C) a patient vital sign format.
D) a responding incident format.