Deck 17: Information Technology and Control

Question 1

The fundamental purpose of information technology is to monitor, process, and disseminate information to assist in managing, decision-making, and controlling the organization

Answer 1

True

Question 2

Information systems require a computer to be employed in the organization.

Answer 2

False

Question 3

Information systems should provide a systematic approach to collecting, manipulating, and distributing information throughout an organization.

Answer 3

True

Question 4

Information systems streamline information flow and knowledge in manufacturing organizations.

Question 5

Operational managers use strategic-level information systems to address strategic issues and long-term decision making.

Question 6

Knowledge workers discover, organize, and integrate new knowledge into the business or help data workers to control the flow of paperwork and information.

Question 7

Transaction processing systems support workers who are at the operational level of the organization.

Question 8

Executive support systems are designed to aid top level managers solve specific problems or situations.

Question 9

Integrating many different information systems within an organization is easy with an enterprise resource system.

Question 10

A general information system includes five basic components: inputs, planning, processing, outputs, and control.

Question 11

Inputs, processing, outputs, procedures for providing feedback, and a means of control are the five basic components of a general information system.

Question 12

A point of sale terminal at the local supermarket is an input device.

Question 13

The input portion of a computer-based information system consists of any type of computer input device that can provide data to the system.

Question 14

In an information system, feedback occurs when the decision makers interpret the information to determine what should occur next.

Question 15

A database is the archived data and information that an organization uses. A database management system actually stores, manages, and provides access to that data and information.

Question 16

The processing component of an information system is the actual distribution of the information that is the results of throughput.

Question 17

The words data and information mean the same thing in the study of information technology.

Question 18

The raw facts or details that represent some type of transaction or activity within the organization are referred to as information.

Question 19

Data are the end result of the process of transforming information into meaningful facts useful for a specific purpose.

Question 20

Data are the raw facts or details that represent some type of transaction or activity within an organization.

Question 21

Physicians often order a number of tests to help them determine the medical condition of a patient. The raw facts and details provided by these tests are referred to as information.

Question 22

In a grocery store, the price and inventory figures for a particular item are examples of raw data.

Question 23

A key ingredient of timely information is currency, which refers to the information being up to date.

Question 24

Information with a high degree of currency is up-to-date.

Question 25

Conciseness and detail are two aspects of the completeness of information.

Question 26

End users are all the people who use and interact with the information system.

Question 27

The first step in the development of a high quality MIS is systems investigation.

Question 28

The purpose of the system design stage is to develop the functional requirements of the information system.

Question 29

Phase three in the development of an information system is the system design stage. This is the first phase where the system's technological capabilities are addressed.

Question 30

The final step in the development of a high-quality MIS is systems maintenance.

Question 31

The outcome of the systems design phase will be an operational system.

Question 32

The functional requirements for an MIS are developed in the systems analysis stage of the process.

Question 33

Organizational feasibility focuses on whether the expected benefits of an information system will be able to cover the anticipated costs.

Question 34

Economic feasibility focuses on the hardware and software capabilities of the proposed system.

Question 35

Technical feasibility focuses on the hardware and software capabilities of the proposed information system.

Question 36

When end users are not included in the design stages of an MIS system, they often resist using the new system.

Question 37

Information that connects users in a small area, such as a building, an office, or a manufacturing plant is referred to as an immediate-area network (IAN).

Question 38

Information that extends over a broad geographic area, such as cities, regions, countries, or the world is called a wide-area network (WAN).

Question 39

Encryption is the coding and scrambling of sensitive information transmitted over networks to make it unintelligible to unauthorized viewers.

Question 40

An expert system is a computer-based system that contains and can use knowledge about a specific, relatively narrow, complex application.

Question 41

An expert system is a computer-based system that contains and can use knowledge about a general, broad, and relatively simple application.

Question 42

According to our textbook, the fundamental purpose of __________ is to monitor, process, and disseminate information to assist in managing, making decisions for, and controlling the organization.

A) automation technology
B) facts technology
C) information technology
D) data interchange
E) knowledge technology

Question 43

To help control his organization, David Martin uses hardware and software to monitor, process, and disseminate information. This type of hardware and software is called

A) automation technology.
B) facts technology.
C) information technology.
D) data interchange.
E) knowledge technology.

Question 44

Many managers use hardware and software to monitor, process, and disseminate information to assist in managing, decision-making, and controlling the environment. This type of hardware and software is referred to as

A) information technology.
B) word-processing.
C) data engineering.
D) computer-generated productivity.
E) data-processing technology.

Question 45

When workers are linked to other workers, managers, and required information at any time and in any place, it is referred to as

A) telecommuting.
B) electronic commerce.
C) information technology.
D) virtual workplace.
E) information systems.

Question 46

A set of interrelated components that collects, processes, stores, and distributes information to support the activities of an organization is called

A) an information system.
B) electronic technology.
C) data interchange.
D) a database.
E) ecommerce.

Question 47

Which of the following information systems is correctly matched with the appropriate level of an organization?

A) operational-level, middle management
B) knowledge-level, top management
C) management-level, top management
D) strategic-level, middle management
E) knowledge-level, data workers

Question 48

Hughes Supply has a system that tracks individual sales to its customer construction companies so that Hughes knows what, how many, and when the individual companies bought supplies from Hughes. This type of information system is called

A) a knowledge system.
B) a transaction processing system.
C) a strategic level system.
D) artificial intelligence.
E) knowledge interchange.

Question 49

The managers at Global Telecom receive regularly scheduled reports; daily, weekly, or monthly depending on the nature of the report. A firm generates these types of reports through its

A) enterprise resource planning system (ERPS).
B) economic information system (EIS).
C) technical information system (TIS).
D) management information system (MIS).
E) organized information system (OIS).

Question 50

Managers who need to make high-quality decisions about semi-structured problems or situations which are atypical to the organization, could use __________ in order to perform a "what if" analysis of the situation, to model expected outcomes of decisions made with the information available.

A) a decision support system
B) a knowledge-level system.
C) a management information system
D) a strategic support system
E) an enterprise resource system

Question 51

__________ system allows users to combine their own insights and judgments with the analytical models and information contained in a database, and to examine alternative solutions to a particular situation.

A) A management information system (MIS)
B) An executive information system (EIS)
C) An economic support system (ESS)
D) A decision support system (DSS)
E) A management support system (MSS)

Question 52

__________ helps senior managers identify and address problems and opportunities from the strategic perspective.

A) A management information system
B) A knowledge-level system
C) A transaction processing system
D) An executive support system
E) A database system

Question 53

An attempt to integrate information from all parts of an organization's business so that all parts can be closely coordinated by sharing information is known as

A) technical foundations information system.
B) database.
C) quality information.
D) statistical information system.
E) enterprise resource planning.

Question 54

The fundamental idea behind __________ is that they provide a systematic approach to collecting, manipulating, maintaining, and distributing information throughout an organization.

A) management systems
B) control systems
C) leadership systems
D) information systems
E) human resource management systems

Question 55

Operating his business in a turbulent environment, Andy Sharp realized that his company would best be served by providing a systematic approach to collecting, manipulating, maintaining, and distributing information throughout the organization. This is the task of a/an

A) database.
B) distribution system.
C) information system.
D) data processing system.
E) inventory management system.

Question 56

Which of the following is not a component of a general information system?

A) control
B) inputs
C) processing
D) planning
E) feedback

Question 57

Scanners, connected to point of sale terminals, in grocery stores are part of the __________ portion of a computer-based information system.

A) feedback
B) processing
C) input
D) planning
E) control

Question 58

The __________ portion of a computer-based information system consists of any type of computer input device that can provide data to the system.

A) input
B) output
C) processing
D) feedback
E) assimilation

Question 59

The __________ component of an information system - what we typically think of as the "brains of the computer - is often called the central processing unit (CPU).

A) feedback
B) processing
C) input
D) planning
E) control

Question 60

The portion of the information system where raw data are manipulated and transformed into meaningful and useful information that can then be distributed to the relevant decision-makers is called the

A) central processing unit (CPU).
B) input processing unit (IPU).
C) output processing unit (OPU).
D) data processing unit (DPU).
E) systems processing unit (SPU).

Question 61

Paper printouts, e-mails, telephone calls, computer disks, and computer monitors are all examples of which of the following?

A) feedback
B) processing
C) input
D) planning
E) output

Question 62

The CEO of Microsoft has, at his disposal, a vast quantity of information that is produced by the company's information system. The end result of a company's information system is referred to as

A) integration.
B) input.
C) output.
D) synthesis.
E) amalgamation.

Question 63

The physical components of an information system: the CPU, terminals, monitors, printers, etc., are the

A) software.
B) hardware.
C) firm goods.
D) solid goods.
E) merchandise.

Question 64

The archived data and information that an organization uses is called a/an

A) information net.
B) spreadsheet.
C) database.
D) solid goods.
E) hardware.

Question 65

The software that allows an organization to store data, manage data efficiently, and provide access to the stored data is called a/an

A) database management system.
B) data repository.
C) spreadsheet.
D) agenda.
E) program.

Question 66

Raw facts or details that represent some type of transaction or activity within an organization are referred to as

A) communications.
B) knowledge.
C) information.
D) evidence.
E) data.

Question 67

When stock brokers look at raw facts about the trading volume of a particular stock, they are looking at

A) information.
B) knowledge.
C) artificial intelligence.
D) data.
E) lore.

Question 68

The objective measurements of the characteristics of the objects or transactions that are occurring in an organization are called

A) wisdom.
B) lore.
C) information.
D) knowledge.
E) data.

Question 69

The result of the process of transforming data into meaningful facts useful for a specific purpose is referred to as

A) information.
B) knowledge.
C) organizational feasibility.
D) data.
E) lore.

Question 70

According to our textbook, __________ go through a process where meaning is added, yielding __________.

A) information, reports
B) information, data
C) correspondence, data
D) data, information
E) statistics, data

Question 71

Tim Rains, a production manager at Nova Optics, is reviewing his efforts to transform data into meaningful facts. The meaningful facts are called

A) data.
B) knowledge.
C) economic feasibility.
D) communications.
E) information.

Question 72

The CEO of AMP receives daily reports of his company's operations. One thing the CEO insists on is that he does not want pure data. Instead, he wants data that has been processed into meaningful facts that he can use in decision-making. Mr. Hudson wants

A) information.
B) strategies.
C) technology.
D) science.
E) lore.

Question 73

According to the text, useful information should be

A) high-quality, orderly, and accurate.
B) low-cost, orderly, and comprehensive.
C) high-quality, low-cost, and orderly.
D) high-quality, timely, and complete.
E) high-quality, low-cost, and comprehensive.

Question 74

Which of the following is not a characteristic of complete information?

A) scope
B) frequency
C) conciseness
D) detail
E) relevance

Question 75

Information that is up-to-date when provided to decision-makers is said to have

A) currency.
B) completeness.
C) tangibility.
D) detail.
E) conciseness.

Question 76

Larry Miller is the CEO of Miller Grocery. Mr. Miller insists that his employees provide him information that has a high degree of currency. Mr. Miller is asking for is information that is

A) complete.
B) up-to-date.
C) on time.
D) high quality.
E) completely accurate.

Question 77

Jim Frasier, a manager for Power Tools Inc., requires his employees to provide him information that is concise and detailed. What Mr. Frasier is asking for is information that is

A) up-to-date.
B) timely.
C) high quality.
D) without error.
E) complete.

Question 78

Which of the following characteristics is not necessary in order for information to be useful to decision-makers?

A) It must be of high quality.
B) It must be available in a timely fashion.
C) It must be complete.
D) It must be relevant.
E) It must be completely quantifiable.

Question 79

For information to be useful to decision-makers, it must be of high quality, be timely, and be

A) subjective.
B) objective.
C) complete.
D) temporal.
E) inexpensive.

Question 80

Information that is accurate, clear, orderly, and available in a form that is helpful to a decision-maker is

A) temporal.
B) inexpensive.
C) complete.
D) timely.
E) high quality.