Deck 9: Communication

Question 1

The eyes are an important component of nonverbal communication.

Answer 1

True

Question 2

One of the key purposes of organizational communication is to share information with members of the organization.

Answer 2

True

Question 3

Communication is defined as

A) a technical process that involves the transmission of data.
B) a social process that involves information exchange.
C) one person talking to another.
D) organizational memos.
E) gathering meaning to gain a strategic advantage.

Answer 3

B

Question 4

Manuals are probably the most common form of written communication in organizations.

Question 5

Physical movements and body language are forms of

A) communication medium.
B) physical communication.
C) personal communication.
D) nonverbal communication.
E) visual communication.

Question 6

Decoding is the process through which the symbols that represent the message are sent to the receiver.

Question 7

Noise can occur only during the encoding and decoding steps of the communication process.

Question 8

All of the following are examples of oral communication in organizations EXCEPT

A) A telephone call
B) Reading a manual out loud to coworkers
C) Discussing a task
D) Sending a memo to colleagues
E) A conversion on cell phones

Question 9

Nonverbal communication only includes elements related to personal characteristics.

Question 10

Jargon is a specialized or technical language of a trade, profession, or social group.

Question 11

Implied verbal and nonverbal cues are least important when managers engage in cross-cultural communications.

Question 12

Fortunately for retailers, brand names translate across cultures without difficulty.

Question 13

Transmission is the process by which the message is translated from an idea or thought into transmittable symbols.

Question 14

The grapevine is an example of an informal communication.

Question 15

Expressing feelings and emotions can facilitate coordinated action when communicating.

Question 16

​Managers should try to insulate themselves from office gossip.

Question 17

Verification that the message has been understood correctly occurs during the feedback portion of communication.

Question 18

The most prevalent form of organizational communication is oral communication.

Question 19

All of the following are examples of body language EXCEPT

A) smiling.
B) frowning.
C) shouting.
D) making eye contact.
E) sitting back with arms folded.

Question 20

____ communication takes place informally, during task activities, and throughout meetings.

A) Group
B) Oral
C) Environmental
D) Secondary
E) Primary

Question 21

Which type of task interdependence occurswhen employees work independently and their output is combined into group output?

A) verbal interdependence
B) nonverbal interdependence
C) reciprocal interdependence
D) sequential interdependence
E) pooled interdependence

Question 22

_________ communication is neither spoken nor written yet has meaning to others.

A) Decoded
B) Encoded
C) Noisy
D) Verbal
E) Nonverbal

Question 23

Once a receiver provides feedback to a sender, the sender and receiver have engaged in

A) nonverbal communication.
B) verbal communication.
C) one-way communication.
D) two-way communication.
E) body language.

Question 24

The medium used to send information is called the

A) decoder.
B) encoder.
C) channel.
D) message.
E) feedback.

Question 25

Which of the following statements about feedback is FALSE?

A) Feedback can be simple or complex.
B) Feedback can be written or oral, but not nonverbal.
C) Feedback verifies whether the message was received.
D) Feedback is initiated by the receiver.
E) Feedback verifies whether the message was understood.

Question 26

___________ is the portion of communication that enables a receiver to indicate receipt and understanding of a message.

A) Encording
B) Decoding
C) Noise
D) Symbolism
E) Feedbacck

Question 27

____ is the process by which the receiver of the message interprets its meaning.

A) Communication
B) Language
C) Feedback
D) Encoding
E) Decoding

Question 28

Upward communication usually provides feedback to

A) subordinates.
B) peers.
C) managers.
D) customers.
E) entry-level and transfer employees.

Question 29

Which of the following is NOT a receiver-based barrier to communication?

A) The receiver records the message for further review.
B) The receiver may discount an entire message on the basis of perception of the speaker's credibility.
C) The receiver may be experiencing overload.
D) The receiver's translation of the symbol differs from the initial source translation.
E) The receiver bases his attention level on his values.

Question 30

For effective communication to take place, both parties must

A) decode the manager's message.
B) eliminate nonverbal cues.
C) instantaneously exchange information.
D) communicate face-to-face.
E) attach the same meaning to the symbols used in the message.

Question 31

The ____ is the individual, group, or organization interested in communicating a message to another party.

A) noise
B) receiver
C) decoding
D) encoding
E) sender

Question 32

In _________, the sender communicates a message without expecting or getting any feedback from the receiver.

A) nonverbal communication
B) verbal communication
C) one-way communication
D) two-way communication
E) body language

Question 33

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion.These interruptions are an example of

A) static.
B) feedback.
C) miscommunication.
D) noise.
E) channel deficiency.

Question 34

The feedback phase of the communication process is initiated when

A) the receiver decodes the message.
B) the sender encodes the message.
C) the receiver understands the message.
D) the initial sender translates the message.
E) the receiver responds to the message.

Question 35

Communication that is _________ typicallyconsists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing.

A) quick
B) horizontal
C) slow
D) upward
E) downward

Question 36

Which of the following statements about the social process of communication is FALSE?

A) It requires face-to-face interaction.
B) It allows information exchange.
C) It is not an instantaneous event.
D) It involves two or more people.
E) It takes place over time.

Question 37

_________ refers to theemphasis given to spoken words and phrases.

A) Nonverbal intonation
B) Verbal intonation
C) Body language
D) Nonverbal communication
E) Verbal communication

Question 38

All of the following are forms of nonverbal communication EXCEPT

A) a pat on the shoulder
B) giving a speech
C) frowning
D) plush carpeting
E) the layout of office furniture

Question 39

____ is any disturbance in the communication process that interferes with or distorts communication.

A) Feedback
B) Decoding
C) Noise
D) Transmission
E) None of these

Question 40

_________is a movement such as a gesture or expression that conveys information to others.

A) Noisy language
B) Sign language
C) Body language
D) Nonverbal communication
E) Verbal communication

Question 41

Which type of noise occurs when overly technical language prevents the receiver from understanding the message?

A) jargon
B) semantics
C) loss of transmission
D) ambiguity
E) none of these

Question 42

Which type of noise refers to the total failure of the medium being used for communication, such as a dropped phone call or disconnected internet connection?

A) jargon
B) semantics
C) loss of transmission
D) ambiguity
E) none of these

Question 43

Which of the followingoccurs whenthe amount of information available exceeds our ability to process it?

A) misperception
B) selective perception
C) filtering
D) information overload
E) none of these

Question 44

Which of the following is NOT a suggestion for being a good listener?

A) Repeatedly make logical connections between what the speaker has said.
B) Offer speakers honest, clear, timely, respectful, and relevant acknowledgment of what the speaker has said.
C) Give speakers clear nonverbal evidence that you are listening attentively.
D) Give speakers clear verbal evidence that you are listening attentively.
E) Do not react tounusual or inconsistent communication cues from the speaker.

Question 45

Becoming involved in the process of listening to what others are saying and clarifying messages is called

A) passive listening.
B) active listening.
C) hearing.
D) feedback.
E) decoding.

Question 46

Which of the followingoccurs when we interpret what we see based on our interests, expectations, experience, and attitudes rather than on how things really are?

A) misperception
B) selective perception
C) filtering
D) information overload
E) none of these

Question 47

Which of the following is NOT a guideline for effective email use?

A) Avoid unprofessional email addresses.
B) Avoid using email for delivering personal news.
C) Avoid subject lines that render the rest of the email unnecessary.
D) Avoid using "reply all" and "cc" unless absolutely necessary.
E) Avoid criticizing others via email.

Question 48

Which type of noise occurs when there is more than one way to interpret the sender's message?

A) jargon
B) semantics
C) loss of transmission
D) ambiguity
E) none of these

Question 49

Which of the followingoccurs when a message is not decoded by the receiver in the way the sender intended?

A) misperception
B) selective perception
C) filtering
D) information overload
E) none of these

Question 50

In a _________ culture, people rely on nonverbal or situational cues to convey meaning.

A) collectivistic
B) individualistic
C) low-context
D) high-context
E) none of these

Question 51

Which type of task interdependence requiresconstant communication and mutual adjustment for task completion?

A) verbal interdependence
B) nonverbal interdependence
C) reciprocal interdependence
D) sequential interdependence
E) pooled interdependence

Question 52

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

A) collectivistic
B) individualistic
C) low-context
D) high-context
E) none of these

Question 53

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might say, "That could be difficult."

A) collectivistic
B) individualistic
C) low-context
D) high-context
E) none of these

Question 54

Which type of noise occurs when the sender and the receiver have different opinions on the meaning of the same word?

A) jargon
B) semantics
C) loss of transmission
D) ambiguity
E) none of these

Question 55

In a _________ culture, people rely on the words themselves to carry meaning.

A) collectivistic
B) individualistic
C) low-context
D) high-context
E) none of these

Question 56

Which type of task interdependence has the most communication requirements?

A) verbal interdependence
B) nonverbal interdependence
C) reciprocal interdependence
D) sequential interdependence
E) pooled interdependence

Question 57

Which of the followingoccurs when less than the full amount of information is received due to withholding, ignoring, or distorting information?

A) misperception
B) selective perception
C) filtering
D) information overload
E) none of these

Question 58

Which type of task interdependence has the fewest communication requirements?

A) verbal interdependence
B) nonverbal interdependence
C) reciprocal interdependence
D) sequential interdependence
E) pooled interdependence

Question 59

Which of the following is NOT a guideline for effective writing?

A) Footnote any ideas, phrases, sentences, and terms that are not your own.
B) Back up your assertionswith statistics, examples, and citation of authorities.
C) Write with energy and conviction.Avoid passive voice.
D) Use graphic aids and pictures to highlight and express ideas
E) Write to impress as well as to express.

Question 60

Which type of task interdependence requires that tasks be performed in a certain order?

A) verbal interdependence
B) nonverbal interdependence
C) reciprocal interdependence
D) sequential interdependence
E) pooled interdependence

Question 61

Which of the following is NOT a suggestion for running effective meetings?

A) If interpersonal issues come up, dismiss them as quickly as possible.
B) Require that participants come prepared to discuss the agenda.
C) Do not overprepare; look up information on the fly to keep the meeting fresh.
D) If at all possible, try not to have meetings in the first place.
E) State a time frame at the beginning of the meeting and stick to it at all costs.

Question 62

Which technologyenables users to see who is logged on and chat with them in real time?

A) voice mail
B) email
C) instant messaging
D) videoconferencing
E) telework

Question 63

What term refers to alive or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later?

A) blog
B) portal
C) webcast
D) podcast
E) wiki

Question 64

The internet allows people to access only the information they want, a broadcast technique called

A) data mining.
B) data processing.
C) information pull.
D) information push.
E) information overload.

Question 65

A communication medium's _________ reflects the speed at which it lets the receiver provide feedback.

A) adaptability
B) personal focus
C) language variety
D) ability to transmit multiple cues
E) interactivity

Question 66

Which of the following communication media has the highest richness?

A) telephone
B) formal written correspondence
C) email
D) videoconferencing
E) instant messaging

Question 67

What term refers to a searchable, archivable website that allows people to comment on and edit one another's work in real time?

A) blog
B) portal
C) webcast
D) podcast
E) wiki

Question 68

A communication medium that allows the speaker to express emotions and social cues is said to have a high

A) adaptability.
B) personal focus.
C) language variety.
D) ability to transmit multiple cues.
E) interactivity.

Question 69

A communication medium that allows the speaker to conveya broad set of concepts and ideas is said to have a high

A) adaptability.
B) personal focus.
C) language variety.
D) ability to transmit multiple cues.
E) interactivity.

Question 70

Which technology is similar to electronic mailbut instead of writing, a spoken message is digitized and sent to someone to be retrieved and listened to later?

A) voice mail
B) email
C) instant messaging
D) videoconferencing
E) telework

Question 71

A communication medium that allows the speaker to conveyphysical presence, voice inflection, nonverbal cues, and picturesis said to have a high

A) adaptability.
B) personal focus.
C) language variety.
D) ability to transmit multiple cues.
E) interactivity.

Question 72

_________ communication occurs when higher-level employees communicate to those at lower levels the organization.

A) Upward
B) Downward
C) Horizontal
D) Diagonal
E) Formal

Question 73

Thanks to electronic communication, people don't need to be in a central office to talk with their coworkers and do their jobs.What is the general term for work conducted outside a central office?

A) teleconferencing
B) satellite work
C) instant messaging
D) videoconferencing
E) telework

Question 74

A communication medium's _________ reflects the extent to which the medium cancarry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.

A) poorness
B) richness
C) technological advancement
D) realism
E) clarity

Question 75

Which of the following is NOT a guideline for giving effective presentations?

A) Spend some time establishing rapport with the audience.
B) End with a bang.
C) Rely on notes as little as possible.
D) Channel nervous energy into enthusiasm.
E) Pace back and forth while making eye contact with the audience.

Question 76

What term refers to a website stored on a computer that is connected to other company computers by an internal network?

A) internet
B) intranet
C) extranet
D) collaboration software
E) world wide web

Question 77

What term refers to anindividual's chronicles of personal thoughts and interests and can function as an online diary?

A) blog
B) portal
C) webcast
D) podcast
E) wiki

Question 78

Which technology began as an informal communication channel but has since evolved into a primary and formal means of business correspondence for many organizations?

A) voice mail
B) email
C) instant messaging
D) videoconferencing
E) Post-It Notes

Question 79

Which of the following communication media has the lowest richness?

A) telephone
B) formal written correspondence
C) email
D) videoconferencing
E) instant messaging

Question 80

Giving people information that they did not ask for is a broadcast technique called

A) data mining.
B) data processing.
C) information pull.
D) information push.
E) information overload.