Deck 20: Customer Premises

Question 1

Category ________ cable has more twists per foot in order to improve the transmission of data.

Answer 1

5

Question 2

The acronym used to describe fiber deployment architecture in which fiber-optic cables reach all the way to residential customers' homes is ________.

Answer 2

FTTH

Question 3

The place where the access network meets the enterprise network is called the ________ point.

Answer 3

demarcation

Question 4

One thing that all businesses have in common regardless of size is:

A) their need for circuits from the local telephone company or service provider
B) an onsite telecommunications staff
C) the number of voice lines used
D) an onsite web server
E) all of the above

Question 5

The information that is critical to the customer is what part of the cable they will be responsible for.

Question 6

The ________ is the main piece of voice equipment used by small business customers.

Question 7

Many small business owners have purchased which of the following voice equipment in order to meet their needs?

A) ISDN
B) PBXs
C) voice mail system
D) key systems
E) a and c
F) c and d

Question 8

Data equipment for a small business might include which of the following?

A) ISDN dial-up connections
B) DSL always on
C) conventional dial-up modem lines
D) all of the above

Question 9

Any business that connects to the Internet should have a(n) ________ that screens for unauthorized messages that may contain viruses or other undesirable information as well as protects the company's information from hackers.

Question 10

A(n) ________ system is a phone system used to terminate lines and provide services to users at that location.

Question 11

The demarcation point is defined by:

A) the telephone company
B) it depends on the size of the business customer
C) the business customer
D) none of the above

Question 12

Most medium-sized customers run their own cabling.

Question 13

In many large business complexes and high rises, the telephone company uses fiber-optic cable and fiber-optic multiplexers to terminate the large number of lines in the building.

Question 14

The types of blocks used to terminate house cable vary depending on the preference of the owner, but ________ blocks are the most commonly used today.

Question 15

By definition, use of punch-down pins requires that technicians must strip the wire beforehand in order to make the connection.

Question 16

Another name for smart jack is ________.

Question 17

A server that stores files on a LAN network is called a:

A) file server
B) data server
C) proxy server
D) ration server
E) RAS server

Question 18

The common data equipment used by medium-sized businesses includes all of the following types of servers except:

A) web servers
B) data servers
C) proxy servers
D) ration servers
E) RAS servers

Question 19

ACDs often used by large businesses are very sophisticated in that they can:

A) selectively route calls to specific customer service representatives
B) track answer performance
C) evaluate call or traffic patterns
D) all of the above

Question 20

The file server is used by large businesses for employees to dial into the LAN when off-site.

Question 21

Large businesses and medium-sized businesses vary from one another in all of the following except:

A) size of the units used
B) number of interconnections
C) type of data equipment and voice equipment
D) none of the above (they are different in all of the above ways)

Question 22

Using the Internet for research, providing mainframes for internal computing needs, and maintaining an extensive library database forces a university to provide large amounts of ________ throughout the campus.

Question 23

The purpose of using a DSLAM in the residence hall of a university is to provide each room with a 768 kbps data link with a voice circuit riding on the higher frequencies.

Question 24

The greatest problem that a university faces concerning telecommunications is the need to wire the residence halls for broadband service for Internet and LAN access.

Question 25

The middleman between the customer and the Internet is the:

A) ISP
B) PSTN
C) ISDN
D) POP
E) ASP

Question 26

The most common method used by ISPs to connect to the local telephone company is the ISDN BRI circuit.

Question 27

Many large ISPs are now looking at becoming telephone companies because of their dependency upon the local telephone company and a long distance carrier.

Question 28

The problem associated with the use of ASPs by some customers is that ASPs offer no technical support.

Question 29

A company that manages and houses applications and content for clients is referred to as a(n):

A) ISP
B) PSTN
C) ISDN
D) POP
E) ASP