Deck 11: Integrity and Mercy

Question 1

When someone is honest, they are practicing which one of the following characteristics?

A) integrity
B) mercy
C) misrepresentation
D) promise

Answer 1

integrity

Question 2

When a business tells a customer that a service will be completed, the customer is essentially taking the business at their word. Which one of the following choices is an example of that interaction?

A) a contract
B) a promise
C) integrity
D) a business deal

Answer 2

a promise

Question 3

To abstain from seeking justice against someone who has violated a contract or promise is the definition of which one of the following choices?

A) fidelity
B) forgive
C) forbear
D) forget

Answer 3

forbear

Question 4

If someone is forgiven, the forgiver is doing which one of the following choices?

A) letting go of anger or hurt
B) punishing the offender
C) seeking retribution
D) holding the offender accountable

Question 5

Mercy has several meanings when tracing its history. The meanings include all of the following options, EXCEPT

A) reward
B) pity
C) goodwill
D) assurance

Question 6

A person with integrity is viewed as being authentic and having which one of the following characteristics?

A) transparent
B) forgiving
C) merciful
D) intentional

Question 7

Many people do not believe that salespeople have integrity. Salespeople have a reputation of doing which one of the following choices to meet sales goals?

A) misrepresenting facts
B) exceeding customer expectations
C) practicing active listening
D) seeking trust

Question 8

A coworker has asked if you could attend a meeting on his behalf. If you agree, he stated he would help you out with a favor in the future. This is an example of which one of the following choices?

A) having mercy
B) being honest
C) a promise
D) showing integrity

Question 9

If someone stands up for what they believe is right, someone might characterize them as someone who has which one of the following choices?

A) mercy
B) integrity
C) honesty
D) faith

Question 10

A manager handles a similar situation that occurs between two different employees in a different manner due to liking one employee better than the other. The boss is showing a lack of which one of the following choices?

A) integrity
B) mercy
C) honesty
D) ethics

Question 11

As a salesperson, Linda often deals with contracts when she signs a new client. The contract has areas where Linda fills in specific information based on what she and the client agree upon, such as pricing, delivery, and amount of goods. Linda has a sales goal to meet and considers changing the price per unit that she discussed with a client to help meet this goal. She can tell the client that the price has increased due to production costs. Linda would be demonstrating all of the following choices if she follows through with this action, EXCEPT

A) strong moral principles
B) misrepresentation of facts
C) dishonesty
D) a lack of integrity

Question 12

Which one of the following choices best describes an essential difference between a promise and a contract?

A) A promise is not legally binding and a contract is legally binding.
B) A contract is written by a lawyer and a promise is written by anyone.
C) A promise is made by one person and a contract is something at least two people agree on.
D) A contract is made by one person and a promise is between two people.

Question 13

Which one of the following choices best completes this sentence? If someone works as a public official, one expects him or her to conduct themselves in a way that displays sound ______ and integrity.

A) judgment
B) performance
C) results,
D) morals

Question 14

Which one of the following choices best completes this sentence? When a public official takes an oath of office, they are making a ______ to those they serve.

A) contract
B) promise
C) pact
D) statement

Question 15

Which one of the following choices best completes this sentence? Even if an individual unknowingly says something that is untrue, they can be viewed as being ______ by others.

A) truthful
B) mean
C) fair
D) dishonest

Question 16

One way to ensure a person shares truthful information and is viewed as being honest and having integrity is to do which one of the following choices?

A) Verify information for accuracy.
B) Share information that someone else shared.
C) Ask someone else if the information is true.
D) Check social media for related statements.

Question 17

As a business owner, Sam provides information technology support for small businesses. One business that Sam supports has come on hard times due to the owner getting sick and being limited on her ability to work. Due to this, Sam is allowing the owner to delay paying his invoice until she is well. This is an example of which one of the following choices?

A) forgiveness
B) promise
C) integrity
D) forbearance

Question 18

Sally tells her employees that the company has fallen on hard times and that they need to find ways to cut costs. While this is difficult news to share, Sally wants to demonstrate which one of the following characteristics to her employees with the hopes of having them help solve the problem and keep everyone's job?

A) mercy
B) compassion
C) honesty
D) courage

Question 19

Alex has been offered a promotion at work. He told his coworker that he would help him get a promotion as well once he was in his new position. Alex has done which one of the following choices?

A) shown mercy
B) made a promise
C) shown integrity
D) demonstrated forbearance

Question 20

Sue borrowed money from her parents to purchase a car. Sue works part-time and is a full-time student. During the pandemic, Sue lost her job at a restaurant and can no longer work toward paying her parents back. Her parents told her to focus on school and to get good grades, and they would consider the loan a gift. Which one of the following choices best describes this situation?

A) Sue's parents are showing forgiveness.
B) Sue's parents are showing mercy.
C) Sue's parents are showing forbearance.
D) Sue's parents are showing integrity.

Question 21

It can be difficult to determine if a public official is acting with integrity when making decisions because of which one of the following reasons?

A) There are too many situations in which decisions are not disclosed.
B) Integrity can mean different things to different people.
C) Acting honestly is nearly impossible due to various policies in place.
D) Being transparent may contradict the office held.

Question 22

How might one determine whether a situation calls for forbearance or forgiveness?

A) Consider whether the situation is a personal or professional one.
B) All of the choices are correct.
C) Determine if justice needs to be served.
D) Evaluate who the decision will impact and in what ways.

Question 23

Steve has taken a job opportunity that has more responsibilities and supervision of employees. He wants to make a good first impression, but he also wants to express his expectation that his employees show him respect. Which one of the following choices is the best way for him to demonstrate integrity as he starts the new position?

A) Call a meeting and tell his employees the changes he is making.
B) Create strict policies and protocols for the employees to follow.
C) Hold a meet and greet to introduce himself and get to know the employees on a personal level.
D) Send an email that states how he expects all employees to be honest and truthful.

Question 24

Which one of the following choices best completes the following sentence? "______ is the best policy."

A) Truth
B) Honesty
C) Friendliness
D) Caring

Question 25

Honesty can be difficult to apply due to all of the following statements, EXCEPT

A) There could be multiple interpretations of what is honest.
B) It's easy to remember a lie.
C) Social rules can determine what is honest.
D) There is pressure with being honest.

Question 26

Which one of the following statements best describes why there may be multiple truths to a statement?

A) There are several ways to get facts, and they may all have different information.
B) People can use information that best benefits them.
C) A person can distort information so that the statement doesn't tell the entire truth.
D) People can believe what they want to believe, and that makes any statement have some truth.

Question 27

When is it seen as okay to withhold information in a business interaction?

A) when the truth is harmful to the business
B) when a negotiation is occurring
C) when the information is public knowledge
D) when the truth could disclose illegal activity

Question 28

One might withhold the truth in an effort to demonstrate which one of the following choices?

A) tolerance
B) kindness
C) forgiveness
D) mercy

Question 29

It can be hard to keep promises due to all of the following statements, EXCEPT

A) Other obligations have priority.
B) Situations change from the time the promise was made and the time to fulfill the promise.
C) One simply may have no intention to keep a promise.
D) Confidentiality and disclosure of information are limited due to legal obligations.

Question 30

Confidentiality is allowed to be used as a way to shield someone from disclosing information in all situations described in the following statements, EXCEPT

A) A husband and wife can choose to protect one another and not disclose information that may harm the other.
B) A doctor can keep a patient's information in confidence and not disclose personal issues.
C) A lawyer can withhold evidence that incriminates his or her client to provide the best defense.
D) A priest keeps a parishioner's confession private.

Question 31

When police interview witnesses to a crime, the witness accounts sometimes have some differences. Which one of the following choices is the likely reason for this?

A) Someone is not telling the truth.
B) The witnesses noticed different things due to different perspectives.
C) The police are not asking the same questions.
D) The crime did not actually occur.

Question 32

Shelia heard through the grapevine at work that the organization would be restructured to better align with the company goals. She asked her manager about this, and the manager told her not to believe the gossip. A few days later, an announcement was made that restructuring would occur. Shelia was upset that her manager seems to have lied to her about the restructuring. Why did Shelia's manager likely respond the way she did?

A) The manager did not know about the restructuring.
B) The manager was not allowed to disclose information about the restructuring.
C) The manager did not want to upset Shelia.
D) The manager did not want to tell Shelia about the restructuring.

Question 33

Your friend takes you to one of her favorite restaurants. You did not enjoy the food, the atmosphere, or the service. When your friend excitedly asks you what you thought, how might you respond if you want to be honest and kind?

A) Tell her the food was the worst you had ever had.
B) Tell your friend that she is never picking the restaurant again.
C) Find something positive about the outing and say that the food wasn't your normal preference.
D) Ask your friend if she wants to go get dessert.

Question 34

When someone feels a strong sense of loyalty to someone, which one of the following choices might be compromised to help or protect that person?

A) integrity
B) promises
C) norms
D) legal standards

Question 35

Promises that are not intentionally broken or are broken due to constraints outside one's control can still impact a business's relationship with whom?

A) clients
B) customers
C) employees
D) All of the choices are correct.

Question 36

When two people are married, there is an allowance to keep promises due to the idea of which one of the following choices?

A) a marriage license
B) wedding vows
C) the sanctity of marriage
D) religious beliefs

Question 37

In order for an individual seeking psychiatric treatment to be truthful and receive the best possible care, what is allowed of the information shared between the patient and doctor?

A) All information must be kept in notes to share with insurance.
B) All information can be held in confidence.
C) All information can be shared with the patient's relatives.
D) Some information may be shared with an employer.

Question 38

When a person shares information with you and asks you to keep it a secret, they are demonstrating their confidence in you to show them which one of the following choices?

A) loyalty
B) mercy
C) forgiveness
D) forbearance

Question 39

It can be easy to join a group and be swayed to go against your own values. When one goes along with a group's behavior, even if they may not agree, they are demonstrating what to that group?

A) mercy
B) promise
C) confidentiality
D) loyalty

Question 40

When in a marriage, there is a sense of confidentiality, but also a sense of which one of the following to one's spouse?

A) forgiveness
B) virtue
C) loyalty
D) integrity

Question 41

Several types of loyalty can be displayed within relationships. Which one of the following types of loyalty is demonstrated when decisions are made in the best interests of someone else, even though it may overshadow the ethical thing to do?

A) loyalty in concern
B) loyalty in ritual
C) loyalty in identification
D) loyalty in belief

Question 42

Several types of loyalty can be displayed within relationships. Which one of the following types of loyalty is demonstrated when a coworker tells you that it's okay to pay for lunch using the company credit card? Your coworker says because you made sure to discuss company information for five minutes, that could make it a working lunch. The coworker also says that everyone does it.

A) loyalty in concern
B) loyalty in ritual
C) loyalty in identification
D) loyalty in belief

Question 43

Several types of loyalty can be displayed within relationships. Which one of the following types of loyalty is demonstrated when fans tear down goalposts after a big win against a rival football team?

A) loyalty in concern
B) loyalty in ritual
C) loyalty in identification
D) loyalty in belief

Question 44

Several types of loyalty can be displayed within relationships. A parent refuses to believe that her child was involved in bullying at school because it seems unfathomable that her child would participate in such as act. Which one of the following types of loyalty is the parent demonstrating?

A) loyalty in concern
B) loyalty in ritual
C) loyalty in identification
D) loyalty in belief

Question 45

When it comes to promises, most people do not intend to break a promise they make. As children, most people learn that keeping a promise shows that you care about someone and that you are trustworthy. As one begins to join the workforce, keeping promises can become more difficult. Why is that the case?

A) One must consider his or her own benefits of keeping or sharing information.
B) Determining to whom you will be loyal and how you will show that loyalty becomes a factor.
C) The company might share some information with you and not allow you to share it, but you also have coworkers who are friends who would benefit from knowing the information.
D) Your ethical beliefs may be swayed based on company culture and norms.

Question 46

A company has decided to allow remote work for employees within certain boundaries. Each employee must still work in the office twenty hours each week spread out over a minimum of three days a week. It is up to each supervisor to work out the days and hours for each employee so that each department is covered with at least 50 percent of the employees in the office at a given time. Which one of the following choices is the best way for a supervisor to apply this policy in an ethical way that demonstrates integrity by properly applying the policy?

A) Ask each employee when they want to be in the office and allow them to choose, which may mean there are times when coverage is not 50 percent.
B) Draw straws and tell employees the days and times they will be working in the office.
C) Ask for employee preferences and do the best to accommodate the requests, knowing that there will be some employees who are not happy with the outcome.
D) Tell employees that remote working will not be allowed because it is to difficult to coordinate schedules.

Question 47

Which one of the choices best completes the following sentence? If a manager does not agree with a company policy, they must still uphold the policy even if it doesn't provide ______ for employees.

A) integrity
B) forbearance
C) mercy
D) honesty

Question 48

When an employee does not follow protocol, a supervisor can show mercy by doing which one of the following choices?

A) Speak with the employee and ensure they understand the policy.
B) Write the employee up for not following the rules.
C) Withhold the employee from a promotion opportunity due to the behavior.
D) Assign the employee to a different, less desirable shift as punishment.

Question 49

There are times when showing mercy can backfire and provide an opportunity for repeat offenses. What other reason may show that mercy poses a problem?

A) It may not create a change of behavior.
B) It may show favoritism.
C) It may be misdirected.
D) It may demonstrate inequality.

Question 50

Questions that a manager should ask himself or herself when making decisions about extending mercy include all of the following, EXCEPT

A) Do organizational policies or rules preclude mercy?
B) How would I want to be treated in this situation?
C) Would mercy for one person violate the rights of others?
D) Would mercy be consistent with what experts know about behavioral change?

Question 51

What type of characteristic is displayed when one shows mercy that goes against the views of others?

A) integrity
B) fairness
C) courage
D) compassion

Question 52

Determining how mercy will be extended and under what conditions is known as which one of the following choices?

A) honesty
B) compassion
C) forgiveness
D) moral creativity

Question 53

An act of forgiveness can provide peace for which one of the following choices?

A) the offender
B) the offended
C) the relationship
D) All of the choices are correct.

Question 54

Even when an individual would like to forgive someone, why might it be difficult to do so?

A) The law was broken.
B) It can be hard to forget what occurred.
C) A relationship is too damaged.
D) The person has not learned their lesson.

Question 55

For forgiveness to occur, the offender must apologize. Why is this statement incorrect?

A) The offender must be willing to apologize.
B) Forgiveness is passive.
C) The offended person must initiate forgiveness.
D) The offended person must ask for an apology.

Question 56

Forgiveness is an emotional act. Which one of the following emotions does one "let go of" when showing forgiveness?

A) compassion
B) anger
C) justice
D) empathy

Question 57

Which one of the following choices is the most correct description of the following statement? When one forgives someone, it allows for him or her to move forward by forgetting about the past.

A) This is incorrect because reconciliation is what allows one to move forward.
B) This is correct because forgiveness allows for the release of hate and for a relationship to progress.
C) This is correct because forgiveness means forgetting about the past.
D) This is incorrect because forgiveness is given only when the offender apologizes.

Question 58

Sandy is late to work due to a car accident that shut the road down for an hour. She called her boss to let him know, and he said that he would have to write her up due to the company policy. In this instance, which one of the following choices should Sandy's boss consider?

A) Did Sandy leave home early enough?
B) How can Sandy make up the missed time?
C) Does the policy preclude mercy?
D) How often is Sandy late?

Question 59

Cindy always asked Dave to stay late so that they could work on a project. Cindy would make inappropriate comments to Dave during this time when no one else was around. Dave asked to schedule time during the typical workday in the future. When Cindy continued to treat Dave this way, he went to Cindy's supervisor. Cindy's supervisor told Dave that he was taking the comments the wrong way and that Cindy was like that with everyone because she lost her husband. What is likely to occur in this situation moving forward?

A) Cindy's behavior will not change because there is no repercussion for her actions.
B) Cindy's boss should show mercy toward Dave.
C) Dave should forgive Cindy because she does this with everyone.
D) Dave needs to show mercy toward Cindy.

Question 60

Cindy always asked Dave to stay late so that they could work on a project. Cindy would make inappropriate comments to Dave during this time when no one else was around. Dave went to Cindy's supervisor. Cindy's supervisor told Dave that he was taking the comments the wrong way and that Cindy was like that with everyone because she lost her husband. Cindy's boss needs to consider which one of the following choices when dealing with this situation?

A) Does the company's policy preclude mercy?
B) Would mercy for one person violate the rights of others?
C) Would mercy allow for behavioral change?
D) What can be done to help Dave deal with Cindy's personality?

Question 61

A judge is faced with a case where an individual continues to be arrested for drug possession. This individual continues to go to jail, but they resume drug use when they get out. The judge has decided to show mercy by sending the individual to a rehabilitation facility. The judge is showing mercy by considering which one of the following choices in this situation?

A) Does the policy preclude mercy?
B) Does mercy violate the rights of others?
C) Does mercy violate the safety of others?
D) Would mercy provide behavioral change?

Question 62

Sean has been known to bend the rules of the company for his employees when he feels the policy does not fit the situation. Which one of the following choices best completes this sentence? Due to this, some people view Sean as ______ for not applying the policies.

A) empathetic
B) compassionate
C) courageous
D) weak

Question 63

When showing mercy, there is never an ethical dilemma in the workplace.

A) This is true because one should always show mercy in the workplace.
B) This is true because policies always align with showing mercy.
C) This is false because showing mercy can go against company policies.
D) This is false because justice and mercy go hand in hand.

Question 64

Forgiveness is easy to do when one feels they have been mistreated in the workplace.

A) This is correct because forgiveness means forgetting about the past.
B) This is incorrect because forgiveness is proactive and takes initiative.
C) This is correct because company policies prevent mistreatment.
D) This is incorrect because the company is following the law with employee procedures.

Question 65

What two ways of handling punishment for wrongdoing can contradict one another?

A) mercy and forbearance
B) justice and mercy
C) mercy and forgiveness
D) forbearance and justice

Question 66

Another way to utilize the process of forbearance is to allow an individual or company to do which one of the following choices?

A) receive a second chance
B) delay punishment
C) come to an agreement through remediation
D) charge interest to make up for any loss

Question 67

Why might managers have an ethical dilemma when it comes to applying company policies to employee situations?

A) A manager and employee may be friends and the manager doesn't want to implement a policy that could harm the friend professionally.
B) The manager understands that some policies are outdated.
C) The manager feels that the policy is discriminatory or lacks understanding that circumstances vary.
D) The manager doesn't like to punish employees because it could hurt their relationship.

Question 68

Julie lost her child to a car accident when a drunk driver hit him in a head on collision. When it came time for the trial, Julie was asked to speak and state how she felt the driver should be punished. Julie has two choices: Give forgiveness or ask for justice. Which example demonstrates justice?

A) Julie chooses not to attend the trial and will let the outcome be determined without her input.
B) Julie asks for the harshest punishment that can be handed down since a life was taken from the reckless act.
C) Julie asks for the driver to have an opportunity to attend rehab and get the help they need.
D) Julie joins her local Mothers Against Drunk Drivers (MADD) group and works to implement protocols to prevent drunk driving. At the trial, she asks for the driver to serve jail time and have their license revoked.

Question 69

Julie lost her child to a car accident when a drunk driver hit him in a head on collision. When it came time for the trial, Julie was asked to speak and state how she felt the driver should be punished. Julie has two choices: Give forgiveness or ask for justice. Which example demonstrates forgiveness?

A) Julie chooses not to attend the trial and will let the outcome be determined without her input.
B) Julie asks for the harshest punishment that can be handed down since a life was taken from the reckless act.
C) Julie asks for the driver to have an opportunity to attend rehab and get the help they need.
D) Julie joins her local Mothers Against Drunk Drivers (MADD) group and works to implement protocols to prevent drunk driving. At the trial, she asks for the driver to serve jail time and have their license revoked.

Question 70

How might an individual demonstrate that he or she has integrity?

Question 71

What is the different between forbearance and forgiveness?

Question 72

What does it mean to keep information confidential and when is it okay to break a confidentiality agreement?

Question 73

Why might there be multiple truths to a situation?

Question 74

How do mercy and justice differ?

Question 75

Why can forgiveness be a difficult thing for people to do?