Deck 1: Managing Your Approach to Work

Question 1

Your ability to separate personal feelings from professional behavior can help minimize which negative realities of work?

A) Constant change
B) Conflict
C) Lack of control
D) All the options

Answer 1

Conflict

Question 2

All the following will help you create positive expectations and more control of results except:

A) Plan for positive outcomes
B) Visualize and use your perceptual senses
C) Taking the passive approach
D) Plan for upcoming events and meetings

Answer 2

Taking the passive approach

Question 3

Which of the following is not one of the Six Stages of Change Acceptance?

A) Recognizing that change can be disruptive and cause anxiety.
B) Determine the positive aspects of change.
C) Embrace and integrate change into your life.
D) Loss should never lead to anger or judgment.

Answer 3

Loss should never lead to anger or judgment.

Question 4

A negative or ineffective response to things out of your control is:

A) Try to change them.
B) Focus on what you can control.
C) Recognize and accept them.
D) Evaluate your choices.

Question 5

The best action you can take to produce positive outcomes at work is:

A) Hope for them.
B) Plan for them.
C) Expect them.
D) Ask for them.

Question 6

All the following about negative self-talk are true except:

A) It is a bad habit.
B) You can change it.
C) You would readily accept it if somebody else told you the same thing.
D) It will torment you unless you challenge it.

Question 7

The best way to manage interruptions is:

A) Ignore them.
B) Prioritize their urgency.
C) Take care of them right away.
D) Close your door or put up a "Do Not Disturb" sign.

Question 8

All the following are examples of stereotypes except:

A) A patient with minimal English language proficiency may be intelligent and fluent in other languages.
B) Women exaggerate symptoms of pain.
C) A well-dressed patient is more educated and can understand high-level medical information.
D) Older adults do not have addiction and would not inappropriately seek narcotics.

Question 9

People may lie for the following reasons except:

A) They are ashamed of their actions.
B) They fear being punished or fired.
C) They fear change.
D) They want to maintain integrity.

Question 10

Policies, regulations, and laws affecting the delivery of health care are constantly changing because:

A) All health care is local.
B) Patients are customers, and they are ultimately in charge.
C) They ensure high-quality, accessible, and affordable health care.
D) The United States is competing with other developed nations.

Question 11

Anxiety is dangerous in health care work because:

A) It impairs decision making and critical thinking.
B) It causes you to sweat and shake, which will make you work slower.
C) You cannot speak and cannot communicate with patients.
D) It leads to multitasking and making mistakes.

Question 12

All the following are helpful steps to accepting change except:

A) Understanding the reason for the change and seeing it as a learning opportunity.
B) Concentrate on what you must do now and not on what you were going to do.
C) Seeing the change as supporting your employer.
D) Cautiously evaluating the change to make sure you are ready for it first.

Question 13

The ability to deeply understand the feelings of others is:

A) Integrity.
B) Empathy.
C) Adaptability.
D) Reflection.

Question 14

One of the main reasons we stereotype is:

A) We can quickly interpret and integrate new experiences.
B) We can depersonalize people who are different from us.
C) Stereotyping prevents negative outcomes.
D) It reinforces what we already know.

Question 15

"Groupthinking" and conformity can be negative because:

A) They are generally true.
B) They can guide us when we are unsure how to act.
C) They are usually socially acceptable.
D) They automate thought and can reinforce biases.

Question 16

All the following are methods to overcome biases except:

A) Having an awareness.
B) Understanding that stereotyping is normal and an effective way to quickly judge people.
C) Understanding the secondary gains you get from biases.
D) Practicing empathy.

Question 17

You know you are dependable when:

A) Other people regard you as dependable.
B) You can be counted on most of the time.
C) You are rarely late for work.
D) You regard yourself as dependable.

Question 18

All the following are ways to foster punctuality except:

A) Always have a good excuse when you are late.
B) Recognize that tasks may take longer than expected.
C) See yourself as a punctual person and set your expectations of yourself accordingly.
D) Understand the importance of punctuality to a health care operation.

Question 19

Which of the following is recommended to be organized?

A) Determine how quickly a project will take and if it can be completed sooner.
B) Multitask and take on as many tasks as possible.
C) Before starting a project, take time to plan and prioritize.
D) Complete tasks as quickly.

Question 20

Not being punctual may lead to all the following except:

A) Feeling anxious and stressed.
B) Communicating respect for your coworkers and patients.
C) Having your coworkers do your duties until you arrive.
D) Creating a negative reputation.