Deck 5: Building Relationships

Question 1

Which of the following is not an example of a building block for trust?

A) Collaborate and show respect to your co-workers.
B) Ask questions requiring a "yes" or a "no."
C) Avoid interrupting or talking over your co-workers.
D) Sympathize but do not empathize.

Answer 1

Sympathize but do not empathize.

Question 2

To show respect toward others, you should do all the following except:

A) Make physical contact.
B) Be on time.
C) Use their name when addressing them.
D) Dress appropriately.

Answer 2

Make physical contact.

Question 3

To build trust with others, you should do all the following except:

A) Be on time.
B) Be serious.
C) Be honest.
D) Demonstrate competence.

Answer 3

Be serious.

Question 4

Trust of others in health care is essential because of all the following except:

A) Co-workers must be accountable before being accountable yourself.
B) Effective health care delivery depends on team cooperation.
C) Everybody must be competent.
D) Health care professionals want to be able to trust their colleagues.

Question 5

Organizations that do not foster trust among their employees suffer all the following except:

A) Low morale.
B) Turnover.
C) Low employee compensation.
D) Dissatisfied patients.

Question 6

Being transparent helps you build trust by:

A) Showing others that you are empathetic.
B) Being able to trust others.
C) Showing your co-workers that you have good communication skills.
D) Recognizing your weaknesses and challenges to improve.

Question 7

Which of the following is an example of an organization that trust its employees?

A) The organization provides tuition reimbursements for more training and education for employees.
B) Supervisors closely monitor all the employees' tasks and duties.
C) Information is shared on a need-to-know basis.
D) Decisions are made without employees' feedback.

Question 8

Empathy is:

A) The capacity to understand the emotions of another person.
B) The ability to be detached and objective.
C) The feeling that you are glad you don't have the other person's problems.
D) The ability to say you feel sorry for someone.

Question 9

The part of the human brain most responsible for the ability to form empathy is:

A) The medulla.
B) The neo-cortex.
C) The limbic system.
D) The pituitary gland

Question 10

Which of the following is not a good attribute for a health professional?

A) Empathy.
B) Emotional intelligence.
C) Social intelligence.
D) Confidence.

Question 11

Social intelligence includes all the following except:

A) Clear communication
B) Talkativeness
C) Awareness and good manners
D) Empathy.

Question 12

Situational awareness can involve all the following except:

A) Making appropriate introductions.
B) Greeting patients when they arrive.
C) Doing things in order or on time even if patients need to wait.
D) Leaving enough time between appointments.

Question 13

Skills for forming empathic relationships with patients include all the following except:

A) Observing what they are wearing.
B) Withholding judgment.
C) Observing body language.
D) Asking questions to learn more about them as individuals.

Question 14

Experiences you can pursue that will help you build empathy skills include all the following except:

A) Listening to classical music.
B) Reading a novel and identifying with a character.
C) Watching a film and wondering how it is crafted to guide the viewer's emotions.
D) Watching a play that tells a story about several relationships.

Question 15

Mirroring helps build empathy because:

A) Many people are natural mimics.
B) Mirroring communicates that we understand another's emotions.
C) People feel comfortable looking into a mirror.
D) Mirroring does not help build empathy.

Question 16

Organizational empathy is defined as:

A) Providing training to employees to be empathetic.
B) Empathy throughout the organization to better understand customers' needs.
C) Empathy in order to only understand the needs of patients and customers.
D) Ensuring supervisors only are empathetic.

Question 17

Which of the following is true of prejudice in the health profession?

A) Racism and intolerance exist only outside of the health care facilities.
B) Health care facilities should not monitor acts of prejudice by their employees.
C) Prejudice can be freely expressed by health professionals to patients.
D) Acts of prejudice may still occur, often in more subtle ways.

Question 18

Multiculturalism can involve all the following except:

A) Gender relationships.
B) Difference in language spoken.
C) How two siblings interact.
D) Religious expression.

Question 19

All the following are benefits of diversity except for:

A) Different groups that may bring new ideas.
B) Increased opportunities.
C) Increased productivity.
D) Less languages spoken.

Question 20

A system where a diverse group of people develop their respective cultures within a common society is called:

A) Pluralism.
B) Collectivity.
C) Stereotyping.
D) Multiculturalism.