Deck 2: Managing Your Emotions

Question 1

Which of the following is not true of emotional intelligence?

A) It allows for success in the workplace by managing emotions and relationships.
B) It is the ability to control one's emotions in the workplace setting only.
C) It allows for self-awareness so you can better communicate your emotions.
D) It is the ability to perceive, express, and regulate emotions in yourself and others.

Answer 1

It is the ability to control one's emotions in the workplace setting only.

Question 2

Using emotional intelligence is effective in all but the following situations?

A) To present a method when two co-workers are in conflict.
B) To determine the best process to taking an inventory of a stockroom.
C) To prevent emotional outbursts at work.
D) To create a safe space for co-workers to express differing opinions.

Answer 2

To determine the best process to taking an inventory of a stockroom.

Question 3

The purpose of a "PIP" is:

A) To create a training plan to be used for all employees.
B) To collaborate between the employee's manager and human resources.
C) To identify behavior and performance issues and rectify them.
D) To identify behavior and performance issues for termination.

Answer 3

To identify behavior and performance issues and rectify them.

Question 4

Problem employees are placed on PIPs for all the following reasons except:

A) Problem employees can drag down the morale of productive workers.
B) Managers do not want to have to micromanage poor performers.
C) This is a legal way to discriminate against people the management does not like.
D) A PIP can be a serious "wake-up" call to a problem employee.

Question 5

Anger is usually an ineffective response to problems at work because of all the following reasons except:

A) Anger does not usually correct or resolve the problem.
B) Most people regret becoming angry soon after.
C) Anger poisons the atmosphere for productive problem solving.
D) It often results in getting you what you want.

Question 6

Effective alternatives to expressing anger include all the following except:

A) Hold your anger in without expressing it, or "swallow" it.
B) Use a relaxation technique like deep breathing.
C) Focus on problem-solving strategies.
D) Use active listening techniques, including asking good questions.

Question 7

The worst way to respond to an angry co-worker is:

A) To walk away from a hostile situation.
B) To report the co-worker to her supervisor.
C) To try to solve the problem.
D) To become angry yourself in response.

Question 8

What actions should you take if confronted by an angry patient?

A) Chart in the patient's medical records about the patient's behavior. .
B) Try to defuse the situation but confront the patient if he does not calm down.
C) Be empathetic and comforting and listen and ask questions to better understand the patient's anger.
D) Remind the patient that it is inappropriate to speak to a health professional this way.

Question 9

Positive statements or questions to an angry co-worker include all the following except:

A) "Are you angry at me, or just angry?"
B) "Can you tell me what you're angry about?"
C) "You seem angry. What can I do to help you?"
D) "How dare you speak to me like that."

Question 10

All the following are effective ways to deal with an angry manager except:

A) Complain to co-workers about the manager's behavior.
B) Understand that managers are human too and may get angry sometimes.
C) Try to gain insight into your manager's behavior and your possible role in it.
D) Have a private discussion with your manager in which you state your unhappiness with the angry behavior.

Question 11

Which of the following would not be a trigger for bringing your personal problems to work?

A) Having an argument with your spouse and then having to deal with an angry patient.
B) Having to deal with a difficult co-worker.
C) Having to deal with a co-worker that reminds you of a difficult relative.
D) Having and worrying about a sick child at home and needing to be at work

Question 12

All the following are effective methods of establishing a good work-life balance except:

A) Try to complete your work tasks and then focus your attention on your home life.
B) Look forward to going home even though there may stressors awaiting you.
C) Use your commute time to mentally break from home and work.
D) Try to discuss issues you are having at work with you family.

Question 13

Some pessimistic people find their outlook is beneficial to them because:

A) They are happier that way.
B) They are more likely to evaluate risks realistically.
C) They will always be disappointed.
D) They do not feel they deserve good things in their lives.

Question 14

Research shows that pessimists are subjected to all the following outcomes except:

A) They are eight times more likely to suffer from depression.
B) They have lowered immune responses and have more instances of cancer.
C) They die younger than optimists.
D) They often set high, unrealistic goals.

Question 15

When optimists experience failure, they respond in all the following ways except:

A) They learn to avoid taking chances in that area of their lives.
B) They try to learn from the failure.
C) They see it as a temporary setback.
D) They are more likely to persevere in the face of setbacks.

Question 16

Some people are reluctant to embrace optimism for all the following reasons except:

A) They do not want other people to regard them as a "goody two-shoes."
B) They do not want to be disappointed if things do not work out.
C) They do not want to be happy and be successful.
D) They worry optimistic people are seen as foolishly hopeful.

Question 17

All the following concepts are related except:

A) Positivity.
B) Energy.
C) Happiness.
D) Pessimism.

Question 18

Optimism offers all the following advantages except:

A) Longevity.
B) It enables people to act proactively to affect their future.
C) It guarantees all goals will be met and plans wills be successful
D) It promotes positive relationships.

Question 19

Which of the following is not a quality of a realistic optimist?

A) Talk like an optimist but plan like a pessimist.
B) Pessimistic with somewhat being open to optimism.
C) Purely optimistic.
D) Optimistic with an analytical, objective, and open-minded approach to risk-taking like a pessimist.

Question 20

Which of the following would be an example of a realistic optimist?

A) Failing at a task and assuming that you would.
B) Taking an umbrella because you notice clouds and dark skies.
C) Spending all of your money on lottery tickets believing you will win.
D) Not making reservations for a trip believing everything will work out.