Deck 11: Diversity

Question 1

This chapter identifies the halo effect as being the most prevalent type of bias.

Answer 1

True

Question 2

The most pervasive communication barrier results from hierarchical rank.

Answer 2

True

Question 3

Managers should check to be sure that the interviewee agrees with the interview's purpose.

Answer 3

True

Question 4

In the close of the interview, end with an agreement, statement of appreciation and a handshake.

Question 5

More than 90 percent of employee turnover can be traced back to poor interviewing and hiring practices.

Question 6

When an interviewer is impressed by the candidate, she listens closer.

Question 7

A complication of accurately reading nonverbals is called:

A) halo effect
B) primary effect
C) leniency effect
D) recency effect

Question 8

The most pervasive communication barrier in interviews is:

A) perception
B) bias
C) fact/inference confusion
D) organizational status

Question 9

Which performance review is recommended for a low-performing, marginal employee?

A) remedial
B) maintenance
C) developmental
D) evaluation

Question 10

As an interviewee, what are some verbal and nonverbal behaviors that you can do to create a positive first impression?