Deck 13: Professionalism

Question 1

A professional is

A) anyone wearing a lab coat.
B) only a person with a doctorate degree.
C) a member of a vocation requiring special training.
D) highly paid for their services.

Answer 1

a member of a vocation requiring special training.

Question 2

"Soft"skills include
i. technical ability
ii. work knowledge
iii. attitude
iv. communication skills

A) i and ii
B) iii and iv
C) i and iii
D) ii and iii

Answer 2

iii and iv

Question 3

"Soft"skills

A) require special training
B) are specific job skills
C) are behavioral based
D) do not reflect attitudes

Answer 3

are behavioral based

Question 4

Examples of hard skills for phlebotomy include (choose all that apply)
i. dermal and venipuncture techniques
ii. specimen processing and handling
iii. respect, dependability, and integrity
iv. politeness during communications

A) i and ii
B) ii and iv
C) i and iii
D) ii and iii

Question 5

Examples of soft skills for phlebotomy include (choose all that apply)
i. dermal and venipuncture techniques
ii. specimen processing and handling
iii. neat and clean appearance
iv. politeness during communications

A) i and ii
B) iii and iv
C) i and iii
D) ii and iii

Question 6

The term culture encompasses what characteristics of a particular industry? (all that apply)
i. attitudes held by persons in a particular industry
ii. scope of practice of a profession
iii. professional code of ethics
iv. the number of people employed in the industry

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv

Question 7

Making an assumption about a group of people is

A) acculturation
B) discrimination
C) stereotyping
D) applying a worldview

Question 8

Factors that influence individual beliefs include (choose all that apply)

A) birthplace
B) social status
C) level of education
D) food preferences

Question 9

When a person of a minority group changes their behaviors or beliefs in response to the dominant culture, it is known as

A) acculturation
B) diversity
C) ethnic cleansing
D) multi-culturalism

Question 10

When a patient expresses a belief that the phlebotomist is "removing his/her life-force", the phlebotomist should

A) laugh out loud
B) jokingly tell co-workers
C) quickly correct the patient
D) accept this as the patient's belief

Question 11

People who comprise the ethnic designation of African American include persons of African heritage from

A) Africa
B) American
C) Caribbean
D) Europe
E) All of the above

Question 12

People who comprise the ethnic designation of Asian include persons from (choose all that apply)
i. China
ii. India
iii. Japan
iv. Malaysia

A) i and ii
B) ii and iv
C) i and iii
D) ii and iii

Question 13

People who comprise the ethnic designation of Native American include (choose all that apply)
i. Aleutians
ii. American Indian tribes
iii. Eskimos
iv. Mexicans

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv

Question 14

People who comprise the ethnic designation of Hispanic/Latino include persons from (choose all that apply)
i. Cuba
ii. Latin America
iii. Mexico
iv. Spain

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv

Question 15

People who comprise the ethnic designation of Middle Easterner include persons from (choose all that apply)
i. Egypt
ii. Israel
iii. Jordan
iv. Syria

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv

Question 16

Peoples who comprise the ethnic designation of immigrants from Soviet Bloc countries include persons from (choose all that apply)

A) Bosnia
B) Poland
C) Russia
D) Ukraine
E) All of the above

Question 17

Some patients desire to have other family members make medical decisions for them. In these situations, healthcare workers must comply with which law?

A) CLIA'88
B) FERPA
C) FMLA
D) HIPAA

Question 18

The husband speaking for his wife to what appears to be the exclusion of her input

A) is only appropriate in the medical setting
B) is practiced by every culture
C) may be a demonstration of caring
D) should not be allowed in the medical setting

Question 19

When greeted with an extended hand for a handshake, a patient appears to shy away and just says hello. This behavior

A) may indicate the patient's disapproval of the standard of healthcare delivery
B) is exhibited by members of some cultures where touch is not common place
C) is expected when greeting any patient for the first time
D) should not be tolerated and the patient should be told to be more friendly

Question 20

Failure to secure a patient's permission to collect blood prior to collection could result in law suits involving (choose all that apply)
i. assault
ii. battery
iii. malpractice
iv. negligence

A) i and ii
B) ii and iv
C) i and iii
D) ii and iii

Question 21

Attempting to perform procedures for which you are not fully trained may result in

A) improved customer satisfaction.
B) high-level of patient care.
C) perceived negligence.
D) quality patient outcomes.

Question 22

Concerns for the well-being of health care personnel include (choose all that apply)
i. exposure to bloodborne pathogens.
ii. availability of free hepatitis b vaccination.
iii. handling of hazardous chemicals.
iv. interacting with annoying patients and family.

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv

Question 23

Stress (choose all that apply)
i. is the body's response to change.
ii. does not happen to phlebotomists.
iii. can form barriers when communicating.
iv. may cause you to make errors.

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv

Question 24

Stress can result it (choose all that apply)
i. a feeling of happiness
ii. high blood pressure
iii. slow relaxed breathing
iv. muscle tension

A) i and ii
B) ii and iv
C) i and iii
D) ii and iii

Question 25

Burnout has the effect of (choose all that apply)

A) creating enthusiasm
B) depleting a person's energy
C) satisfaction with a job
D) creating drive to succeed

Question 26

The honeymoon phase of burnout produces (choose all that apply)
i. feelings of enthusiasm
ii. depletion of a person's energy
iii. satisfaction with a job
iv. anxiety attacks

A) i and ii
B) ii and iv
C) i and iii
D) ii and iii

Question 27

The brownout phase of burnout produces (choose all that apply)
i. chronic fatigue and irritability
ii. tendency toward destructive behavior
iii. lack of commitment to the job
iv. frustration and anger

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv

Question 28

Full scale burnout produces

A) despair and depression
B) enthusiasm and job satisfaction
C) physical and mental exhaustion
D) increased self-esteem and confidence
E) despair, depression, mental exhaustion and physical exhaustion

Question 29

The Phoenix Phenomenon occurs when you (choose all that apply)

A) quit and find a new job
B) try to be what everyone wants you to be
C) readjust your goals and create life balance
D) take work home to get caught up with tasks

Question 30

"Good"stress is the type that can (choose all that apply)
i. challenge
ii. excite
iii. motivate
iv. overwhelm

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv

Question 31

"Bad"stress is the type that can (choose all that apply)
i. discourage
ii. excite
iii. motivate
iv. overwhelm

A) i and ii
B) ii and iv
C) i and iv
D) ii and iii

Question 32

"Bad"stress may result in (choose all that apply)
i. an improved immune system
ii. increased risk of cancer
iii. decreased risk of heart disease
iv. anxiety and panic attacks

A) i and ii
B) ii and iv
C) i and iii
D) ii and iii

Question 33

Stress-triggering events include (choose all that apply)

A) children leaving or returning home
B) death of a spouse or family member
C) change in marital status
D) having a new baby
E) All of the above

Question 34

Stress-triggering events include (choose all that apply)

A) winning the lottery
B) public recognition
C) bankruptcy
D) trips or vacations
E) All of the above

Question 35

Stress-triggering events include (choose all that apply)

A) hospitalization
B) marriage
C) moving
D) sexual problems
E) All fo the above

Question 36

Work-related causes of stress may include (choose all that apply)

A) job change or promotion
B) learning new job tasks
C) performance evaluation
D) organizational restructuring
E) All fo the above

Question 37

Ways to minimize the effects of stress include (choose all that apply)
i. avoiding all forms of stress
ii. work within your limitations
iii. be realistic about your personal life
iv. push yourself to your limits at work

A) i and ii
B) ii and iv
C) i and iii
D) ii and iii

Question 38

It's been a very busy morning at work and you are feeling stressed. The best thing to do is (choose all that apply)
i. take a brief break.
ii. scream.
iii. close your eyes and take a few deep breaths.
iv. throw something at the wall.

A) i and ii
B) ii and iv
C) i and iii
D) ii and iii

Question 39

Ways to minimize the effects of stress include (choose all that apply)

A) planning time to relax.
B) being organized.
C) exercising regularly.
D) getting enough sleep.
E) All of the above

Question 40

Ways to minimize the effects of stress include (choose all that apply)

A) getting a professional massage.
B) resolving conflicts.
C) keeping focused.
D) using relaxation techniques.
E) All of the above

Question 41

Once their training is completed, phlebotomists may be able to apply for (choose all that apply)
i. accreditation.
ii. certification.
iii. licensure.
iv. registration.

A) i, ii, and iii
B) i, iii, and iv
C) ii, and iv
D) i, ii, and iv

Question 42

The right to wear the title PBT for a phlebotomist is awarded after the achievement of

A) accreditation
B) certification
C) licensure
D) registration

Question 43

Healthcare professionals who are on a membership list for their respective professions are

A) accredited
B) certified
C) licensed
D) registered

Question 44

A mandatory process required by state governments, which allows one to practice a profession in that state is

A) accreditation
B) certification
C) licensure
D) registration

Question 45

Documentation of personnel continuing education is usually required by (choose all that apply)
i. state licensing boards
ii. certification agencies
iii. employers
iv. patient advocates

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv

Question 46

Continuing education is (choose all that apply)
i. a life-long process for ensuring continued competence
ii. necessary only when required by an employer
iii. a way for state governments to generate revenue
iv. the nature of a dedicated, caring, and competent professional

A) i and ii
B) ii and iv
C) i and iv
D) ii and iii

Question 47

Continuing education may be obtained from (choose all that apply)

A) certifying agencies
B) equipment manufacturers
C) education companies
D) professional associations
E) All of the above

Question 48

Training obtained in a clinical setting, which is part of a phlebotomist's education for certification is called

A) internship or externship
B) continuing education
C) on-the-job training
D) apprenticeship

Question 49

Activities that develop a person professionally include (choose all that apply)

A) continuing education
B) volunteerism
C) cross-training
D) networking
E) All of the above

Question 50

When a potential employer asks that you submit a resume, the document required is a record of (choose all that apply)
i. employment
ii. education
iii. family history
iv. medical history

A) i and ii
B) ii and iv
C) i and iii
D) ii and iii

Question 51

The career path a phlebotomist may take in the area of laboratory science includes all of these EXCEPT:
i. MA
ii. MLA
iii. MLT
iv. MLS

A) i, ii, and iii
B) i, iii, and iv
C) ii, iii, and iv
D) i, ii, and iv