Deck 4: Communication Styles: A Key to Adaptive Selling Today

Question 1

Matching

-Adapting your communication style to suit your customer's style

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 1

Answer 1

style-flexing

Question 2

Matching

-Tendency to control over others

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 2

Answer 2

dominance continuum

Question 3

Matching

-Amount of control we exert over our emotional expressiveness

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 3

Answer 3

sociability continuum

Question 4

Matching

-Is a barrier to success in selling

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 4

Question 5

Matching

-A strategy to better manage your selling relationship

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 5

Question 6

Matching

-Like to expresses emotional opinions

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 6

Question 7

Matching

-In the excess zone, may become outspoken to the point of being offensive

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 7

Question 8

Matching

-In the excess zone, may become dictatorial

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 8

Question 9

Matching

-In the excess zone, may be overly interested in details

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 9

Question 10

Matching

-In the excess zone, may agree with everyone

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 10

Question 11

Matching

-A word that could aptly describe emotives is

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 11

Question 12

Matching

-It is more difficult to get to know people with

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 12

Question 13

Matching

-tendency to drift into the excess zone is caused by

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 13

Question 14

Matching

-Ability to minimize communication-style bias is called

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 14

Question 15

Matching

-The least intensive and rigid zone is

A) style-flexing
B) dominance continuum
C) sociability continuum
D) communication-style bias
E) emotive
F) directive
G) reflective
H) supportive
I) spontaneous
J) reflective communication style.
K) stress.
L) versatility.
M) zone 15