Deck 2: Human Relations

Question 1

Which of the following is NOT identified as one of the four basic technical skills?

A) Ethics
B) Technology
C) Resources
D) Information

Answer 1

Ethics

Question 2

Which of the following is NOT considered one of the basic knowledge skills?

A) Self-management
B) Writing
C) Reading
D) Thinking

Answer 2

Self-management

Question 3

________ refers to the way(s) you might solve a problem using thinking skills.

A) Problem solving
B) Decision making
C) Creative thinking
D) All of the above

Answer 3

All of the above

Question 4

________ means being consistent and reliable in your behavior.

A) Being sociable
B) Being a self-starter
C) Being dependable
D) Being responsible

Question 5

Which of the following interpersonal skills will help you improve your own interpersonal skills?

A) Learn to work with difficult people.
B) Be a team player.
C) Recognize individual differences.
D) All of the above

Question 6

Which of the following statements violates keeping confidential information confidential?

A) Be careful not to give away confidential information to your friends and colleagues or to your company's competitors.
B) Where there is an upcoming company announcement, let management make the announcement--not you.
C) Check the facts, be sure they are correct, then share these facts with friends outside of work.
D) Refrain from repeating your manager's opinions.

Question 7

Which of the following is an example of questionable ethical behavior?

A) Not reporting incidents, such as accidents in a manufacturing company
B) Shredding documents for your manager to hide incorrect information
C) Alter information on documents
D) All of the above

Question 8

If you should decide to work in an office in a country outside the United States, which of the following questions should you research to find the answers?

A) What general traits are expected of an overseas worker?
B) What skills will enable me to understand and appreciate different social and political cultures?
C) What type of adaptation and coping skills must I possess?
D) All of the above.

Question 9

Which of the following skills show you can offer exceptional customer service?

A) Always smile and be friendly.
B) If you can't help, locate someone who can.
C) Offer to help before being asked.
D) All of the above.

Question 10

________ means collaborating with others assigned a task or goal for which the group must be cooperatively working together to arrive at a solution or recommendation.

A) Teamwork
B) Ethical behavior
C) Leadership
D) Self-management

Question 11

Personal qualities are all of the following EXCEPT

A) display how knowledgeable you are to others.
B) be pleasant, courteous, responsive, and understanding.
C) respect the rights of others.
D) treat others as you wish to be treated.

Question 12

Personality is all the following EXCEPT

A) demonstrating the ability to say "no" tactfully.
B) understanding your company and its place in industry.
C) being able to soothe the feelings of an irate customer.
D) maintaining composure when things go wrong.

Question 13

Which of the following should you NOT do when giving constructive criticism?

A) give criticism in private.
B) focus on the problem, not the person.
C) exclude positive self-esteem.
D) be genuine.

Question 14

Desirable workplace employee relations include

A) having the ability to deal with difficult people.
B) displaying a pleasant personality.
C) being a team player.
D) All of the above.

Question 15

Sociability demonstrates in group settings

A) a pleasant smile and an acknowledgement of each person.
B) friendliness toward each person.
C) understanding, friendliness, adaptability, empathy, and politeness.
D) All of the above.

Question 16

Examples of resources the office professional must manage are time, money, material and facilities, and human resource management.

Question 17

Basic knowledge skills means being able to work with others.

Question 18

Visualizing means organizing and processing symbols or other items.

Question 19

By upholding a high standard of personal qualities, you will demonstrate excellent human relations skills to those around you, and your role will become a central one on the office team.

Question 20

Hostile feelings can grow quickly toward any person who is carrying his or her workload and is dependable.

Question 21

High self-esteem is when you view yourself negatively and causes you to have a poor self-image.

Question 22

Sociability demonstrates understanding, friendliness, adaptability, empathy, and politeness in group settings.

Question 23

Integrity and honesty mean the same thing.

Question 24

Personality is what you are, the sum of all your mental, physical, and emotional experiences.

Question 25

Do not discuss religion, money, morals, personalities, or politics in the office.

Question 26

Business and industry representatives are becoming more and more confident about the workplace skill requirements for entry-level employment and the workplace skill level of most entry-level applicants.

Question 27

Employers have expressed that more emphasis should be placed on developing listening, speaking, and thinking skills prior to entering the workforce.

Question 28

Responsibility is one of the key personal qualities of an office professional.

Question 29

Often it is best to hold back on being a self-starter and let someone else show initiative for fear of making mistakes that could cost you a promotion.

Question 30

First impressions are everything, and the first impression you want to make is projecting a positive professional image.

Question 31

The fact that conflict occurs, even though it is managed carefully, is never a good thing.

Question 32

Negotiating means exchanging ideas, information and opinions with others to work toward agreements to formulate policies and programs and/or arrive at decisions, conclusions, or solutions.

Question 33

Office politics can be defined as actions taken by office employees to influence others for personal reasons.

Question 34

Companies are not aware of the effect of stress on its employees.

Question 35

A sign of good manners is to place your napkin on your lap only after everyone has arrived and is seated.

Question 36

Diversity has to do mainly with one's culture.

Question 37

Restructuring is the reduction of staff by eliminating jobs and sometimes whole departments and divisions.

Question 38

Studies show about 25 percent of the workforce falls in the "difficult to work with" category.

Question 39

Blamers never solve their own problems; they think someone else caused the problem.

Question 40

Strength of character and integrity are among the most important traits a person can possess.

Question 41

What are some of the ways you may be required to solve a problem on the job using your
thinking skills and explain how each might work?

Question 42

What would an office professional do to be seen as a self-starter?

Question 43

Explain how you can demonstrate being a team player.

Question 44

How would you handle a person who believes they are the experts in everything-a know-it-all?