Deck 11: Performance Excellence and Organizational Change

Question 1

Researchers suggest that organizations have one overall climate, but many underlying cultures.

Answer 1

False

Question 2

Teleological change theory represents change as a deliberate undertaking by individuals affiliated with the organization.

Answer 2

True

Question 3

Which of the following is not one of the six steps of a quality life cycle?

A) Energizing
B) Readoption
C) Maturation
D) Limitation

Answer 3

Readoption

Question 4

Research on organizational learning in the context of leadership styles conclude that during times of stability organizational learning processes thrive under _____ leadership, while during times of change they benefit more from _____ leadership.

A) transformational; authoritarian
B) situational; traditional
C) transactional; transformational
D) laissez-faire; transactional

Question 5

Which of the following is not one of the leading factors for TQ-oriented change?

A) Customer satisfaction
B) Productivity
C) Work-life balance
D) Job satisfaction

Question 6

Describe the ecological perspective on change.