Deck 5: Designing and Implementing Organizational-Cultural Competence

Question 1

Why is the forth skill called an integrating skill?

Answer 1

The fourth skill is often called an integrating skill because it typically involves the combination or integration of the other three skills: reading, writing, and speaking. This could be in the form of listening, where one needs to understand (read) the spoken language (speaking), interpret and analyze the information, and then respond appropriately (writing). It's about bringing together different elements and using them in a cohesive, effective manner. This integration is crucial in achieving effective communication and comprehensive understanding.

Question 2

Describe how all three skills are embedded in the action planning process.

Answer 2

The action planning process requires a combination of three key skills: critical thinking, communication, and problem-solving.

Critical thinking is essential in the action planning process as it involves analyzing information, identifying potential obstacles, and evaluating different courses of action. This skill allows individuals to make informed decisions and anticipate the potential impact of their actions.

Communication plays a crucial role in the action planning process as it involves conveying ideas, goals, and strategies to team members or stakeholders. Effective communication ensures that everyone is aligned and working towards the same objectives, which is essential for successful implementation of the action plan.

Problem-solving is another essential skill embedded in the action planning process. As individuals work through the action planning process, they may encounter unexpected challenges or obstacles that require creative problem-solving skills to overcome. This involves thinking outside the box, exploring alternative solutions, and adapting the action plan as needed.

Overall, these three skills are interwoven throughout the action planning process, guiding individuals in making well-informed decisions, effectively communicating their plans, and addressing any obstacles that may arise.

Question 3

Describe the action planning process, starting with the case example. In what way is the action planning process holistic?

Answer 3

The action planning process involves identifying a specific issue or problem, setting goals and objectives, determining the actions needed to achieve those goals, and then implementing and monitoring the plan.

For example, let's say a company wants to improve its customer service. The action planning process would start with identifying the specific areas of customer service that need improvement, such as response time, quality of interactions, and customer satisfaction. Then, the company would set specific goals for each of these areas, such as reducing response time by 20%, increasing customer satisfaction by 15%, and so on.

Next, the company would determine the actions needed to achieve these goals, such as implementing new customer service training programs, improving communication systems, and gathering customer feedback. Finally, the company would implement the plan and regularly monitor and evaluate its progress to make any necessary adjustments.

The action planning process is holistic in that it takes into account all aspects of the problem or issue at hand. It considers not just the specific goals and actions needed, but also the broader context in which these goals are being pursued. This holistic approach ensures that all relevant factors are considered and addressed in the planning process, leading to more comprehensive and effective solutions.

Question 4

Describe six organization strategies that you believe are especially useful in workplaces or other organizations telling the reason for your choice.

Question 5

Skill four consists of

A) developing case examples
B) developing action-plans
C) techniques an individual is likely to develop in his/her job
D) a and b are correct

Question 6

By engaging in skill four activities participants

A) develop individual plans and then choose the most appropriate for the presenting
Problem
B) engage in personal, interpersonal, and organizational thinking and skill development
C) integrate the first three skills in organization-wide planning
D) b and c are correct

Question 7

Action-planning involves

A) real-life problems or issues in cultural diversity
B) writing case examples
C) case analysis of cultural diversity problem or issue
D) all of the above are correct

Question 8

Action planning involves

A) problem-solving
B) internal organization strategies
C) external organization strategies
D) all the above are correct

Question 9

Action planning involves

A) developing feasible objectives
B) developing measurable outcomes
C) developing a time table for completing action steps
D) all of the above are correct

Question 10

Interrnal organization strategies offer possible approaches an organization can use to intervene and prevent cultural diversity problems.

Question 11

External organization strategies promote the development of culturally competent relations with clients and agencies external to the organization.