Deck 3: Communication, Conflict, and Conflict Resolution

Question 1

A common misconception about communication is

A) It involves both verbal and nonverbal communication.
B) It simply means telling people something.
C) Good communicators seek constant feedback
D) Verbal and nonverbal communications may not always match each other.

Answer 1

It simply means telling people something.

Question 2

When the speaker's words are interpreted by the listener differently than what was originally intended, what is most likely to occur?

A) Minimalization
B) Multiplicity
C) Praxis
D) Conflict

Answer 2

Conflict

Question 3

According to a study by Heath (2006), middle class children are more successful at communication and language skills when they enter school than lower income children for what reason?

A) They have a wider range of memorization and creativity skills upon entering school.
B) They come to school with strong creative skills but weaker memorization skills.
C) They come to school with strong memorization skills but weaker creativity skills.
D) They are viewed as being smarter based on their economic status.

Answer 3

They have a wider range of memorization and creativity skills upon entering school.

Question 4

There seem to be many conflicts between the staff at a new school. The principal thinks the conflicts are due to communication issues because all the teachers are from other schools and have different backgrounds. In a meeting the principal asks the teachers to throw out thoughts about communication so they can start to solve their conflicts. Which of the following statements is the only accurate statement about communication?

A) "We have a breakdown in communication in the school."
B) "Communication is always a good thing and we should encourage it."
C) "Just because we talk about the problems does not mean we have successful communication."
D) "If we can just learn to communicate our problems will be solved."

Question 5

Which of the following is not a commonly held misperception about communication?

A) Communications often break down.
B) Communication always solves problems.
C) Communication is a natural human ability.
D) Communication is a tool that can be used for good or bad purposes.

Question 6

One of your low-income students turns in his work late. Using your student's lateness to reinforce expectations that low-income people have a poor work ethic is an example of

A) Selective perception.
B) Minimalization.
C) Relativism.
D) Tolerance.

Question 7

Identify the correct sequence of steps in the "Circular Theory of Interpersonal Communication."

A) Attitudes towards people and groups; verbal and nonverbal action; observations and assumptions; conclusions and judgments
B) Observations and assumptions; verbal and nonverbal action; attitudes towards people and groups; conclusions and judgments
C) Attitudes towards people and groups; observations and assumptions; conclusions and judgments; verbal and nonverbal action
D) Attitudes towards people and groups; observations and assumptions; verbal and nonverbal action; conclusions and judgments

Question 8

Which one of the following includes elements in the ?Circular Process of Communication? model?

A) Saying or doing something and later regretting it
B) Having first impressions and making value judgments
C) having a positive orientation toward people and suspending judgment
D) Being prejudiced and acting on it

Question 9

Tara and LaQuisha are fighting on the playground. You break them up and take them inside to find out what happened. What is the best question to ask when trying to effectively manage this conflict?

A) "Who started the fight?"
B) "Why are you fighting?"
C) "Who threw the first punch?"
D) "Who is going to apologize first?"

Question 10

For effective conflict management to take place what must be identified?

A) Who started the conflict
B) Who the injured party is
C) The actual cause of the conflict
D) The actions taken during the conflict

Question 11

What level of Kimmel's cultural awareness is needed in order to avoid or resolve conflicts?

A) Cultural chauvinism
B) Minimalization
C) Tolerance
D) Understanding

Question 12

In Kimmel's levels of cultural awareness, what is minimized in the minimalization level and why?

A) The differences between cultural groups to emphasize universal human needs and behaviors
B) The conflicts between cultural groups to emphasize the need for tolerance
C) The similarities between cultural groups to emphasize the uniqueness of each group
D) The cultural differences to emphasize individual differences

Question 13

What is the best way to deal with conflict when the group members are from different cultures?

A) Establish who has the most to gain from the conflict
B) Determine the perception of each group member about the cause of the conflict
C) Have the person who started the conflict explain the reason behind the conflict
D) Separate the group by cultural similarities so they do not have to interact with each other

Question 14

How are communication styles different between blacks and whites?

A) Black people present unbiased and objective arguments while white people accept the existence of bias and are skeptical of objectivity.
B) White people distrust people who are not passionate in their speech while black people prefer impersonal and dispassionate speech.
C) Black people use aggressive words to warn of physical aggression while white people do not.
D) Middle class white people see aggressive language as a precursor to aggressive behavior while black people believe aggressive language doesn't have to lead to physical aggression.

Question 15

Why are there communication differences between the genders?

A) They are socialized differently as children
B) Their brain structure is vastly different.
C) Females are devious and cunning while men are arrogant and intimidating.
D) Each gender is genetically predisposed to communicate the way they do.

Question 16

Gender communication style differences are likely to occur as a result of all of the following, except which one?

A) There are differences in the ways boys and girls are socialized.
B) Boys are often encouraged to play aggressively while girls are encouraged to play ?nice?.
C) Boys are genetically predisposed to be dominant, which is often reflected in the ways boys communicate.
D) Boys are encouraged to play in large competitive groups while girls are encouraged to play with smaller groups talking and collaboration.

Question 17

Which of the statements best reflects how women communicate?

A) Women are better at reading nonverbal cues than men.
B) Women make less eye contact than men.
C) Women are more direct when making requests than men.
D) Women are less concerned with consensus than men.

Question 18

Which statement best reflects how men communicate?

A) Men are better at reading nonverbal cues than women.
B) Men are less direct than women in making requests.
C) Men make less eye contact than women.
D) Men are more concerned with group consensus than women.

Question 19

It is 6:00 on a Saturday. Leon and Dayna are driving home from work when Dayna says, "We haven't been to that new Italian restaurant yet. Do you want to stop there and eat dinner?" He answers no and drives home as Dayna stares out the window with her arms crossed. An hour later he is watching TV and asks Dayna what is for dinner. She sighs and ignores him. He is totally confused. What difference in communication style did not contribute to Leon's confusion?

A) He did not realize her question was actually a request.
B) As a male in the relationship, he should make the decisions.
C) He thought she was asking a genuine question so he gave his opinion.
D) He thought since she did not reply to his desire to go home, she was in agreement with him.

Question 20

At recess the girls are trying to decide on the rules of a game involving a ball. In the middle of discussion the boys get mad and Terrance grabs the ball out of Judy's hand and throws it to Mike who runs with it. He shouts, "You girls are too slow." In the middle of play the boys yell out rules and chase each other. Judy runs to the teacher and complains loudly that the boys don't play fair. What would be the best response for the teacher to make while trying to educate Judy on communication styles?

A) "Boys just like to scare girls and be the boss."
B) "You girls took too long to make a decision so the boys had every right to take the ball."
C) "Boys and girls are different when they play games. Boys like to get the game started and make up rules then. It doesn't matter to them if everyone agrees like girls do."
D) "I will make Mike and Terrance stay in during recess tomorrow."

Question 21

Which of the following scenarios best describes bullying that is often experienced by girls?

A) pushing
B) shoving
C) tripping
D) being the subject of rumors

Question 22

All of the following accurately reflect cyberbullying EXCEPT

A) 9% of adolescent students report being cyberbullied
B) boys are three times more likely to be cyberbullied than girls
C) cyberbullying can appear on social media sites such as Facebook
D) 93% of public schools have limited access to social networking websites to protect students

Question 23

What is not punishable in the zero tolerance school policy?

A) Nonviolent, but disruptive, behaviors
B) Refusing to stand for the Pledge of Allegiance
C) Bringing weapons to school
D) Drug related infractions

Question 24

What has been a result of the zero tolerance policy in schools?

A) Racial bias and a lack of conflict prevention
B) A more positive school climate
C) Higher academic achievement
D) Decrease in dropout rates

Question 25

Which of the following sayings illustrates the value of reciprocity in conflict resolution?

A) "Winners never quit and quitters never win."
B) "How we treat others says more about who you are than who they are."
C) "Do unto others as you would have them do unto you."
D) "The weak can never forgive. Forgiveness is the attribute of the strong."

Question 26

Which of the following is not an effective strategy used in skilled disagreement?

A) Understanding that criticizing an idea is not criticizing the person
B) Keeping quiet if something is not understood in order to avoid conflict
C) Remembering that the solution affects everyone, not just the winner
D) Having everyone contribute to the discussion and actively listen to others

Question 27

Damar, a well-liked football star and Yrden, a poor immigrant who has just moved into the neighborhood, get into a fight on the playground. They are both taken to the principal's office. The teacher tells the principal that the fight started over a football. She says, "Yrden claims it is his but I doubt it since he is too poor to afford it and Damar is the football star after all. Yrden should be suspended." The principal says he will listen to both sides of the story before deciding what happened and the punishment. What conflict resolution value is the principal exhibiting that the teacher is not?

A) Fallibility
B) Reciprocity
C) Nonviolence
D) Equality

Question 28

Solutions to conflict that are imposed through coercion

A) Are reasonable when the values of equality and nonviolence cannot be met.
B) Provide a constructive opportunity for both parties to grow and change.
C) Do not provide lasting solutions to conflict.
D) Enforce the belief that everyone should be treated equally.

Question 29

Perry's theory of moral reasoning is grounded in

A) Social development.
B) Cognitive development.
C) Physical development.
D) Emotional development.

Question 30

After seeing a movie about saving whales and learning about their dwindling numbers, Ashiya becomes very concerned. She researches this problem, writes her representatives in congress, and even goes to college to major in marine biology. She focuses her life's work on saving the whales. According to Perry's continuum of moral reasoning, at what stage is Ashiya?

A) Commitment
B) Relativism
C) Multiplicity
D) Dualism

Question 31

You and your friend are having a discussion about politics. Even though you don't both agree about most political topics, you are both trying to be respectful and maintain a friendly atmosphere. The more you talk, the angrier you each get about the topic but you try to maintain a quiet voice and a smile on your face. Suddenly your friend gets very angry and yells that you are being stubborn, not listening to her, and treating her like someone who does not know what she is talking about. You are totally confused but later as you think about it you realize you have given off nonverbal cues that may have given her this impression. Describe what nonverbal cues have to do with communication and what your nonverbal cues are that may lead people to think you are not paying attention or not agreeing with them?

Question 32

Communication styles can vary greatly depending on how a child is raised. How might your communication style differ from your future students and how might this lead to difficulties in the classroom.

Question 33

You are a teacher. It is right after school and you have run into a grocery store to get some treats before the open house in school tonight. As you turn down an aisle you see coming from the other side of the aisle, a parent you have been trying to get in touch with for ages to talk about Fred, a student who has been especially disruptive in class lately. She is dressed very nicely in clothes that look like she is going on a date. Create a "Circular Model of Communication" for the teacher and the parent as they approach each other.

Question 34

Men and women have different communication styles. Describe a time you and a person of another gender miscommunicated because of your communication styles. Explain why the communication errors occurred and what could have been changed to avoid the problems.

Question 35

You are going to be an elementary teacher and you want to teach your student to resolve conflicts. What are the four values that must be taught and how can you explain them so that elementary students can understand them?