Deck 30: Business Process Management

Question 1

Which of the following statements is true of encapsulation?

A) It is a design practice.
B) It cannot be performed by human beings.
C) It implements the change less consistently than other processes.
D) It can only be performed by computer systems.

Answer 1

A

Question 2

Which of the following steps,is the most appropriate,if a company decides to accept more risk and sell to companies with lower credit scores?

A) modifying the credit checking process
B) implementing different ways of checking credit
C) checking the special terms before checking the credit
D) shipping the inventory directly from the manufacturer, to lower the credit

Answer 2

C

Question 3

An activity that conforms to SOA principles is called a ________.

A) COBIT
B) service provider
C) encapsulator
D) XML schema

Answer 3

B

Question 4

Which of the following provides a complete understanding of the brute-force approach?

A) adding more people or equipment to the existing way of doing business
B) changing the structure of the process to perform credit checks before checking inventory availability
C) adding resources to the credit-checking process
D) changing the structure of a process without changing resource allocations

Question 5

Which of the following is an example of a functional scope?

A) bills receivable
B) enterprise resource management
C) accounts payable
D) customer relationship management

Question 6

Which of the following is the first step in processing an order?

A) checking customer credit
B) approving special terms
C) verifying availability
D) preparing quotation

Question 7

A substantial change in the business environment like the onset of a recession might mean that checking credit becomes unnecessary.

Question 8

Which of the following statements is true regarding SOA principles?

A) All service requestors are computer programs.
B) Checking customer credit is not an encapsulated activity.
C) Service providers reject improperly formatted service requests.
D) Accepting order processes does not depend on receiving a service request.

Question 9

In which of the following cases will a business continually be in crisis,dealing with one process emergency after another?

A) when the organization plans to develop the business process
B) when an organization actively seeks to change business processes
C) when the organization lets the need for change just happen to them
D) when the organization plans to modify its business process

Question 10

Why is customer credit checked before checking availability of goods?

A) for the smooth working of the process
B) for arranging the special terms
C) to prevent the wastage of verification labor
D) to align the processes with organizational goals

Question 11

The two major dimensions of business process effectiveness are performance and ________.

A) execution
B) accomplishment
C) cost
D) enactment

Question 12

If the customer's request for special terms is disapproved the cost of checking availability and credit is wasted.

Question 13

Organizations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.

Question 14

A(n)________ is a collection of business records.

A) ledger
B) repository
C) account
D) data flow

Question 15

Which of the following is the first step in the business process management (BMP)cycle?

A) creating system components
B) creating models of business processes
C) implementing the needed business processes
D) assessing business process effectiveness

Question 16

A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.

A) product line
B) supply chain
C) credit policy
D) distribution structure

Question 17

Process designers can change the ________ of a business process without changing resource allocations.

A) purpose
B) objective
C) function
D) structure

Question 18

In which of the following situations may credit checking be the first step in the procedure of processing an order?

A) during recession
B) during a merger
C) during an acquisition
D) during an amalgamation

Question 19

In the existing business order process,________ represent decisions and usually contain a question that can be answered with yes or no.

A) squares
B) dotted arrows
C) diamonds
D) solid arrows

Question 20

In which of the following types of BMP scopes,problem resolution occurs via committee and policy?

A) functional scope
B) interorganizational scope
C) cross-organizational scope
D) cross-functional scope

Question 21

Describe business process management (BPM)in brief.

Question 22

Service-oriented architecture is a methodology that is confused and contorted and results in high expense when modified.

Question 23

XML,SOAP,and WSDL eliminate the need for proprietary SOA services designs and make it much easier for programs to interact with one another.

Question 24

The two major dimensions of business process effectiveness are performance and cost.

Question 25

The general principles of SOA can be used for designing business activities performed only by computer-based systems.

Question 26

The brute-force approach of improving a business process involves changing the structure of the process without changing resource allocations.

Question 27

SOAP is a protocol for exchanging messages encoded in HTML.

Question 28

A XML schema document can only be read by certain programs.

Question 29

Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.

Question 30

How can a change in customers,product lines and supply chains affect business processes?

Question 31

Business item repository means that if the items are available,they are allocated to the customer so that they will not be sold to someone else.

Question 32

Encapsulation is a design practice that places the logic in one place;all other services go to that one place for that service.

Question 33

A business process is a network of activities,roles,resources,repositories,and data flows that interact to accomplish a business function.

Question 34

How do process designers improve business processes?

Question 35

The salespeople are the closest to the customer and will be the first to learn the importance of delivery times.

Question 36

How does BPM relate to SDLC?

Question 37

XML is a language that services can use to describe what they do and how other computer programs can access their features.

Question 38

All system components are entirely automated.

Question 39

Service providers reject improperly formatted service requests and provide only properly formatted service responses.