Deck 10: Motivating and Satisfying Employees and Teams

Question 1

Motivation is the internal process that energizes, directs, and sustains behavior.

Answer 1

True

Question 2

A main discovery of the Hawthorne Studies was that human factors are at least as important to otivation as pay rates.

Answer 2

True

Question 3

The piece-rate reward system grew out of Taylor's concepts of scientific management.

Answer 3

True

Question 4

On self-managed work teams, each member learns one specific job and has clearly defined responsibilities.

Question 5

In a management by objectives (MBO) system, the first step is to establish preliminary goals.

Question 6

Which of the following is uncharacteristic of low morale?

A) High rate of turnover
B) Shoddy work
C) Absenteeism
D) Teamwork
E) Employees leaving for more satisfying jobs

Question 7

A sense of involvement and __________ were two of the human factors at work in the Hawthorne Studies.

A) human relations
B) social acceptance
C) social needs
D) safety needs
E) an acceptable output rate

Question 8

Frederick Taylor observed a workplace practice that he termed "soldiering," which means that the employees

A) worked like busy bees without ever taking a break.
B) worked slowly because they didn't want to run out of work, thus appearing unneeded and risking losing their jobs.
C) worked virtually for free due to high motivation and lack of knowledge about negotiating pay.
D) had much higher productivity than he expected based on his estimates.
E) had much lower productivity than should have been the case.

Question 9

The theory stating that motivation depends on how much people want something and on how likely they believe they are to get it is called

A) the expectancy theory.
B) Theory Y.
C) the equity theory.
D) reinforcement.
E) Theory X.

Question 10

The systematic program of reinforcement to encourage desirable behavior is called

A) management by objectives.
B) Theory Y.
C) expectancy theory.
D) scientific management.
E) behavior modification.

Question 11

The way an employee feels about his or her job, superiors, and place of work is called morale.

Question 12

Equity theory is based on the idea that employees are motivated by equitable treatment of themselves relative to the "comparison other."

Question 13

Gain sharing directly rewards employees for increases in company calls or lower costs.

Question 14

Job sharing is a system in which employees set their own work hours within certain limits set by the employer.

Question 15

Motivation is the internal process that __________, directs, and sustains behavior.

A) irritates
B) energizes
C) inspects
D) satisfies
E) manages

Question 16

The application of scientific principles to the management of work and workers is called

A) hierarchy of needs.
B) Theory X and Theory Y.
C) scientific management.
D) Herzberg's theory.
E) equity theory.

Question 17

The equity theory is most relevant to which form of outcome in an organization?

A) Teamwork
B) Workstation
C) Equipment and tools
D) Job design
E) Pay

Question 18

One major problem with the MBO process is that

A) it does not motivate employees most of the time.
B) it must start at the top of the organization and work its way down in order to work, which can be a long process.
C) it is not a healthy way to improve communication because it forces the manager and employee together.
D) when it doesn't work well in one company, other companies who haven't tried it will think it is not the optimal way to set goals and will not give it a try.
E) it leaves too many decisions up to the employees, thus causing the managers to risk losing control within the organization.

Question 19

Job enrichment is supported by

A) Taylor's scientific management theory.
B) Maslow's safety needs.
C) McGregor's Theory X.
D) Maslow's physiological needs.
E) Herzberg's motivators.

Question 20

MANAGEMENT IN PRACTICE
identify the management theory that best applies to the following business scenarios.
-"I'm really interested in the vice president of sales position. I should have a shot at the job since my sales team always has the best sales and customer service record."

Question 21

MANAGEMENT IN PRACTICE
identify the management theory that best applies to the following business scenarios.
-"This job pays well and we have a really nice place to work, but not much opportunity for advancement. I'll just do my job and collect my paycheck, but no extra efforts for me. I'm content, but just not that motivated."

Question 22

MANAGEMENT IN PRACTICE
identify the management theory that best applies to the following business scenarios.
-"I don't even consider this a job. I love what I do and can't imagine doing anything else. I'm at the top of my game!"

Question 23

MANAGEMENT IN PRACTICE
identify the management theory that best applies to the following business scenarios.
-"The last time I didn't complete the report on time, my boss made me cover the weekend shift. You bet I'll get the job done early this time! Everyone hates the weekend shift!"

Question 24

MANAGEMENT IN PRACTICE
identify the management theory that best applies to the following business scenarios.
-"If I can get a perfect score on just one more customer satisfaction survey, my base pay will go from $15 per hour to $18. I will definitely take care of this customer!"

Question 25

MANAGEMENT IN PRACTICE
identify the management theory that best applies to the following business scenarios.
-"I can't believe Phillipe got the promotion over me. I work more overtime making our cus-tomers happy than he does. No more overtime for me and I'm asking for a raise!"

Question 26

MANAGEMENT IN PRACTICE
identify the management theory that best applies to the following business scenarios.
-"I really do believe my team likes their work and is motivated. I'm confident my team will deliver the goal this month! Besides, they really like profit-sharing checks!"

Question 27

MANAGEMENT IN PRACTICE
identify the management theory that best applies to the following business scenarios.
-"My boss and I agreed my goal this month was to sell 10 units. With one week left, I have al-ready sold nine units. I always attain the goals I set for myself."