Deck 9: Attracting and Retaining the Best Employees

Question 1

An organization's most important resource is its human resources

Answer 1

True

Question 2

An organization's most important resource is its human resources

Answer 2

True

Question 3

Cultural diversity in the workplace is an issue that must be addressed primarily by those firms operating in highly diverse geographic areas.

Answer 3

False

Question 4

Perhaps the most widely used selection technique is the employment test.

Question 5

Most employee benefits, such as holidays, sick leave, and insurance, are required by law

Question 6

6. The activities involved in the acquisition of human resources are HR planning,

A) job analysis, recruiting, employee relations, and compensation.
B) job analysis, recruiting, selection, and orientation.
C) hiring, orientation, training and development, and job analysis.
D) job analysis, recruiting, training and development, and benefits orientation.
E) job analysis, employee relations, selection, and training.

Question 7

7. Determining a firm's future human resources needs is referred to as

A) management development.
B) performance appraisal.
C) recruiting.
D) a replacement chart.
E) human resources planning.

Question 8

8. Well-managed cultural diversity is not likely to

A) develop cost advantages for the firm.
B) provide different viewpoints in decision making.
C) give the firm a marketing edge.
D) give preferential treatment to certain groups.
E) improve the firm's level of productive creativity

Question 9

9. The requirements needed to fill a vacancy are listed in the job

A) inventory.
B) description.
C) analysis.
D) specification.
E) evaluation.

Question 10

10. Attempting to attract job applicants from outside an organization is called

A) selection.
B) external recruiting.
C) external replacement.
D) internal recruiting.
E) vestibule selection.

Question 11

The three phases of human resources management are acquiring, developing, and terminating human resources.

Question 12

Perhaps the most humane method of reducing the size of a firm's workforce is through attrition.

Question 13

Job specification refers to the list of elements that make up a particular job.

Question 14

Recruiting on college campuses and recruiting at union hiring halls are examples of internal recruiting.

Question 15

Title VII of the Civil Rights Act of 1964 applies directly to selection and promotion of employees.

Question 16

6. The activities involved in acquiring, maintaining, and developing an organization's human resources are called

A) human resources management.
B) human resources planning.
C) skills inventory.
D) recruiting.
E) selection

Question 17

7. You have been asked to assist Fuller Company in its human resources planning. You will suggest it take all the following steps except

A) developing the overall strategic plan.
B) acquiring funds for implementation.
C) forecasting future demand.
D) forecasting future supply within the firm.
E) matching supply with demand

Question 18

8. Diversity training programs may include all of the following except

A) appointing a cultural diversity task force.
B) recruiting minorities.
C) training minorities to be managers.
D) training managers to view diversity positively.
E) providing mentoring programs.

Question 19

9. A systematic procedure for studying jobs to determine their various elements and requirements is called a job

A) description.
B) specification.
C) analysis.
D) orientation.
E) inventory

Question 20

10. Considering present employees as applicants for available positions is called

A) job posting.
B) external recruiting.
C) internal recruiting.
D) organizational recruiting.
E) an internal promotion plan