Deck 9: Project Human Resource Management

Question 1

In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.

Answer 1

True
In the Tuckman model, storming occurs when team members have different opinions for how the team should operate. People test each other, and there is often conflict within the team.

Question 2

Extrinsic motivation causes people to participate in an activity for their own enjoyment.

Answer 2

False
Extrinsic motivation causes people to do something for a reward or to avoid a penalty.

Question 3

In the Social Styles Profile team building activity, drivers are reactive and people-oriented.

Answer 3

False
Drivers are proactive and task-oriented. They are firmly rooted in the present, and they strive for action.

Question 4

The forcing mode is one in which the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.

Question 5

People who need institutional power or social power want to organize others to further the goals of the organization.

Question 6

Microsoft Project 2010 does not lend itself to project human resource management.

Question 7

Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position.

Question 8

Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed.

Question 9

The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts).

Question 10

According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.

Question 11

A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.

Question 12

A staffing management plan describes when and how people will be added to and taken off the project team.

Question 13

Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.

Question 14

Resource leveling results in fewer problems for project personnel and accounting departments.

Question 15

Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.

Question 16

Legitimate power involves using personal knowledge and expertise to get people to change their behavior.

Question 17

A RAM is used only to assign detailed work activities.

Question 18

According to Covey, project managers must use a win/lose approach in making decisions.

Question 19

Project managers must try to avoid conflict at all costs as all conflict within groups is bad.

Question 20

Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs.

Question 21

People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile.

A) affiliation
B) security
C) power
D) achievement

Question 22

According to Herzberg, which of the following is a motivational factor?

A) Recognition
B) Salary
C) Training
D) Health benefits

Question 23

Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.

A) Theory Z
B) Theory X
C) Theory Y
D) Theory K

Question 24

The bottom four needs in Maslow's structure are referred to as _____ needs.

A) self-actualization
B) deficiency
C) safety
D) growth

Question 25

Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs.

A) esteem
B) self-actualization
C) physiological
D) safety

Question 26

The acquiring of the project team is a subprocess associated with the _____ process of project human resource management.

A) executing
B) controlling and monitoring
C) planning
D) initiating

Question 27

_____ involves building individual and group skills to enhance project performance.

A) Developing the human resource plan
B) Developing the project team
C) Acquiring the project team
D) Managing the project team

Question 28

_____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory.

A) Sigmund Freud
B) Abraham Maslow
C) Carl Jung
D) Philip Zimbardo

Question 29

The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.

A) managing the project team
B) acquiring the project team
C) developing the project team
D) human resource planning

Question 30

_____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.

A) Developing the human resource plan
B) Developing the project team
C) Acquiring the project team
D) Managing the project team

Question 31

_____ is at the top of Maslow's hierarchy of needs.

A) Esteem
B) Self-actualization
C) Physiological
D) Social

Question 32

_____ is best known for developing Theory X and Theory Y.

A) Frederick Herzberg
B) David McClelland
C) Abraham Maslow
D) Douglas McGregor

Question 33

The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story.

A) RAM
B) MBTI
C) TAT
D) RACI

Question 34

At the bottom of Maslow's structure are _____ needs.

A) esteem
B) self-actualization
C) physiological
D) social

Question 35

The highest level of needs in Maslow's structure is referred to as a _____ need.

A) deficiency
B) growth
C) safety
D) physiological

Question 36

According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.

A) affiliation
B) self-actualization
C) power
D) achievement

Question 37

According to McClelland's acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy.

A) affiliation
B) advancement
C) power
D) achievement

Question 38

_____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.

A) Frederick Herzberg
B) David McClelland
C) Abraham Maslow
D) Douglas McGregor

Question 39

_____ involves assigning the needed personnel to work on the project.

A) Planning human resource management
B) Developing the project team
C) Acquiring the project team
D) Managing the project team

Question 40

Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.

A) managing the project team
B) acquiring the project team
C) developing the project team
D) planning the human resource plan

Question 41

_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.

A) Legitimate power
B) Coercive power
C) Reward power
D) Referent power

Question 42

The first step in the framework for defining and assigning work is _____.

A) defining how the work will be accomplished
B) breaking down the work into manageable elements
C) finalizing the project requirements
D) assigning work responsibilities

Question 43

According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.

A) authority
B) achievement
C) expertise
D) self-actualization

Question 44

_____ is based on an individual's personal charisma.

A) Legitimate power
B) Coercive power
C) Reward power
D) Referent power

Question 45

Psychologist David Merril describes _____ as reactive and task-oriented.

A) "Expressives"
B) "Drivers"
C) "Analyticals"
D) "Amiables"

Question 46

According to Lencioni, which of the following qualities is present in organizations that succeed?

A) Commitment
B) Autonomy
C) Accountability
D) Teamwork

Question 47

According to Thamhain and Wilemon, _____ is the ability to improve a worker's position.

A) penalty
B) assignment
C) expertise
D) promotion

Question 48

_____ refers to matching certain behaviors of the other person.

A) Empathic listening
B) Rapport
C) Synergy
D) Mirroring

Question 49

In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process.

A) performing
B) norming
C) forming
D) storming

Question 50

_____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers.

A) Theory W
B) Theory X
C) Theory Y
D) Theory Z

Question 51

According to Maslow, only after meeting _____ needs can individuals act upon growth needs.

Question 52

According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts.

A) smoothing
B) forcing
C) confrontation
D) compromise

Question 53

_____ issues that affect how people work and how well they work include motivation, influence and power, and effectiveness.

Question 54

_____ is a technique for resolving resource conflicts by delaying tasks.

A) Resource loading
B) Resource leveling
C) Resource allocation
D) Resource histogram

Question 55

_____ refers to the amount of individual resources an existing schedule requires during specific time periods.

A) Resource loading
B) Resource leveling
C) Resource histogram
D) Resource logs

Question 56

A(n) _____ is a column chart that shows the number of resources assigned to a project over time.

A) responsibility assignment matrix
B) resource histogram
C) RACI charts
D) organizational breakdown structure

Question 57

In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate.

A) performing
B) norming
C) forming
D) storming

Question 58

In the MBTI, the _____ dimension relates to the manner in which you gather information.

A) Extrovert/Introvert
B) Thinking/Feeling
C) Judgment/Perception
D) Sensation/Intuition

Question 59

_____ causes people to do something for a reward or to avoid a penalty.

Question 60

_____ involves using incentives to induce people to do things.

A) Legitimate power
B) Coercive power
C) Reward power
D) Referent power

Question 61

In the DISC profile, the letter "S" represents _____.

Question 62

_____ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback.

Question 63

_____ means more resources than are available are assigned to perform work at a given time.

Question 64

_____ power is getting people to do things based on a position of authority.

Question 65

_____ is the concept that the whole is equal to more than the sum of its parts.

Question 66

_____ fill in for project managers in their absence and assist them as needed.

Question 67

Resource _____ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances.

Question 68

A(n) _____ or draft contract often provides the basis for defining and finalizing work requirements.

Question 69

The _____ allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail.

Question 70

A(n) _____ is a specific type of organizational chart that shows which organizational units are responsible for which work items.

Question 71

In the Tuckman model, _____ involves the break-up of the team after it successfully reaches its goals and completes the work.

Question 72

The _____ is a tool to measure the individual needs of different people using McClelland's categories.

Question 73

_____ is a relation of harmony, conformity, accord, or affinity and is important for communication.

Question 74

According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement.

Question 75

_____ is listening with the intent to understand.

Question 76

Herzberg called factors that cause job satisfaction _____.

Question 77

Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.

Question 78

Managers who believe in McGregor's _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.

Question 79

Briefly describe the four processes involved in human resource management.

Question 80

_____ is the potential ability to influence behavior to get people to do things they would not otherwise do.