Deck 15: Managing Cross Culturally

Question 1

Cultural intelligence includes two components that work together: cognitive and emotional.

Answer 1

False

Question 2

High ___ means that people feel uncomfortable with ambiguity.

A) uncertainty avoidance
B) power distance
C) assertiveness
D) time orientation

Answer 2

A

Question 3

Many US managers fail to recognize that the behaviors that typically govern how business is done in the United States don't translate to the rest of the world.

Answer 3

True

Question 4

Perhaps the most difficult aspect of managing globally relates to ____.

A) cultural differences
B) timezone differences
C) language differences
D) handshake style differences

Question 5

Stephen is from England and has friends in the U.S. He believes that the cultures of England and the U.S. are different but equal. Stephen is showing that he has ethnocentrism.

Question 6

Time orientation is whether a country is strongly oriented toward the past, present or future.

Question 7

In France, managers believe they should give exact answers in order to maintain their credibility as experts.

Question 8

The preferred style of handshake in the Middle East is moderate grasp, repeated frequently.

Question 9

Judy is a manager at IBM. She has two subordinates and she prefers to give them projects that they collaborate on instead of compete on. This is typical of a woman manager.

Question 10

A high value on ___ means people in that society encourage toughness.

A) uncertainty avoidance
B) power distance
C) assertiveness
D) time orientation

Question 11

In American organizations, the following are some body language that will cause people to not take you seriously: Tilt your head a lot, wait your turn, and speak up.

Question 12

Workplace diversity means a workforce made up of people who have similar human qualities or belong to similar cultural groups.

Question 13

For a manager today, the goal is to ensure that all people are given equal opportunities and treated with fairness and respect.

Question 14

Culture is ___ .

A) intangible
B) difficult for outsiders to learn
C) pervasive
D) all of these

Question 15

___ is the values, norms, and patterns of thought that are shared by all or most members of a social group.

A) Diversity
B) Culture
C) Ethnics
D) Ethnocentrism

Question 16

In 2050 in the U.S., which race will have made the largest percentage increase from 1990?

A) White, not Hispanic
B) Black
C) Asian and Pacific Islander
D) Hispanic

Question 17

Susan has a strong desire for personal achievement in science. She is showing ___.

A) collectivism
B) power distance
C) individualism
D) uncertainty avoidance

Question 18

Who led the famous study of how national value systems influence organizational life and employee working relationships at IBM?

A) Geert Hofstede
B) Abraham Maslow
C) Venky Raman
D) Winslow Homer

Question 19

Which of the following are low in assertiveness?

A) Norway
B) Spain
C) Austria
D) the United States

Question 20

If a country has high power distance, people will ____ inequality in power among people.

A) desire
B) frown upon
C) not accept
D) accept

Question 21

___ means a workforce made up of people who have different human qualities or who belong to different cultural groups.

A) Organizational diversity
B) Workplace cultures
C) Diversity
D) Workplace diversity

Question 22

Americans typically negotiate in a(n) ____.

A) emotionally sensitive way
B) high-context communication style
C) strictly businesslike way
D) saving face style

Question 23

Pat McGovern is the CEO of IDG, a technology firm. When he goes to a new country for the first time, what is the best thing he can do to learn the local culture?

A) ask people there about it
B) watch how people behave
C) read tourist books
D) study ethnorelativism

Question 24

____ refers to a natural tendency among people to regard their own culture as inherently superior and to downgrade or dismiss other cultural values.

A) Nationality syndrome
B) Culture orientation
C) Ethnocentrism
D) Ethnorelativism

Question 25

In a high-context culture, people ____.

A) are not worried about subtle clues
B) use communication primarily to exchange facts
C) are sensitive to circumstances surrounding communication
D) all of these

Question 26

____ is the attitude that cultures and subcultures are inherently equal.

A) Nationality syndrome
B) Culture orientation
C) Ethnocentrism
D) Ethnorelativism

Question 27

Andrew recently turned down a big promotion because he knew it would require him to spend too much time away from his wife and their two children. Andrew prefers ____.

A) being
B) doing
C) assertiveness
D) time orientation

Question 28

A society with a high ___ places great emphasis on performance and rewards people for excellence.

A) uncertainty avoidance
B) performance orientation
C) doing
D) time orientation

Question 29

____ refers to a person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations.

A) Cultural intelligence
B) Emotional intelligence
C) Cognitive intelligence
D) Physical intelligence

Question 30

Abdul is a Muslim, and he is allowed to take a few extra breaks each day to perform his prayers. Jake, his co-worker, is annoyed that Abdul gets "special treatment," which he thinks is unfair. Jake is exhibiting _____.

A) nationality syndrome
B) culture orientation
C) ethnocentrism
D) ethnorelativism

Question 31

Many managers are ____ to handle diversity issues.

A) prepared
B) not prepared
C) eager
D) trained

Question 32

Although many international organizations use similar decision-making norms, cultures can vary tremendously in terms of ___.

A) how quickly decisions should be made
B) who should be involved
C) how much analysis is required beforehand
D) all of these

Question 33

When an employee has a question or concern, most managers in the U.S. think it's best to ____.

A) provide the exact answer
B) help the employee discover the answer on her own
C) ask the employee to try to find the answer on her own first, then come back for the exact answer if she cannot
D) all of these

Question 34

Which of the following is a way to increase your CQ?

A) studying other languages
B) studying other cultures
C) forming relationships with people from other countries
D) all of these

Question 35

Which one of the following is part of the inclusive definition of diversity but not part of the traditional definition of diversity?

A) Gender
B) Lifestyle
C) Parent
D) Race

Question 36

Which of the following describes whether a country is oriented toward the past, present or future?

A) uncertainty avoidance
B) power distance
C) assertiveness
D) time orientation

Question 37

People in ___ cultures find challenge and recognition motivating factors.

A) all
B) some
C) zero
D) high power distance

Question 38

Why do managers value diversity?

A) access to broad range of viewpoints
B) spurs greater creativity
C) reflects a diverse customer base
D) all of these

Question 39

The ___ component of cultural intelligence involves your observational skills and your ability to pick up on clues to understanding.

A) cultural intelligence
B) emotional intelligence
C) cognitive intelligence
D) physical intelligence

Question 40

What is a major challenge for female and minority managers?

A) being taken seriously
B) earning a college degree
C) working enough hours to prove themselves
D) dressing the right way

Question 41

What term is defined as the sociocultural skills and attitudes used by racial minorities as they move back and forth between the dominant culture and their own ethnic or racial culture?

A) biculturalism
B) duel citizenship
C) subordination
D) acceptance

Question 42

What type of managers can move organizations toward a more inclusive culture?

A) laid back, empathetic managers
B) strong, culturally sensitive managers
C) disabled managers
D) active managers

Question 43

One study found that women managers are rarely perceived by their peers and supervisors as both ________ and _________.

A) models, mentors
B) competent, likable
C) tough, abrasive
D) all of these

Question 44

Research has found that, in general, women prefer less competitive environments than men, tend to be more collaborative, and are more concerned with relationship building, inclusiveness, participation, and ______.

A) caring
B) rational analysis
C) individualistic attitudes
D) all of these

Question 45

Although blatant discrimination is not as widespread as it was in the past, _____ in the workplace often shows up in subtle ways.

A) delegation
B) bias
C) responsibility
D) meetings

Question 46

What are some traits traditionally associated with white, American-born males?

A) aggressiveness
B) rational analysis
C) "take charge" attitude
D) all of these

Question 47

What is the "double bind" many women managers find themselves in?

A) They have to act like men to succeed, but are criticized when they do so.
B) They find sexual harassment doubles when they are managers.
C) Many women like to dress provocatively in the workplace.
D) They have to manage careers and motherhood.

Question 48

What are some characteristics successful female managers have in common?

A) emphasis on good communication
B) ability to build personal relationships
C) too busy for home life
D) A & B

Question 49

If women behave in stereotypical feminine ways of showing care and concern for others, they are typically judged as ________.

A) capable
B) supportive
C) less competent
D) all of these

Question 50

Among women who have managed to reach top levels of organizations fully, __ percent said adapting to a predominantly white male culture was necessary for their success.

A) 10
B) 50
C) 75
D) 96

Question 51

Research has also found a correlation between ________ in companies and higher organizational performance.

A) balanced gender composition
B) motivation
C) goal accomplishment
D) high salaries

Question 52

What is the opt-out trend among women managers?

A) competition among women
B) competition between men and women
C) women choosing to step off the career ladder
D) none of these

Question 53

What are some reasons women may "opt-out?"

A) corporate success isn't worth the reduced family time
B) greater stress
C) negative health effects
D) all of these

Question 54

What are some issues minority managers struggle with daily?

A) arriving to work on time
B) delegating authority
C) responsibility to employees who show them little respect
D) B & C

Question 55

What are some items where female managers are typically rated higher by subordinates?

A) interpersonal skills
B) task behavior
C) communication
D) all of these

Question 56

As _________ and ________ change with changing generations, the qualities women seem to naturally possess may lead to a gradual role reversal in organizations.

A) attitudes, values
B) time, money
C) races, ethnicities
D) none of these

Question 57

Allan has built strong relationships with his four direct reports over the years. He trusts them completely, consults with them often, praises them regularly, and encourages them to work collaboratively with him. Which type of leadership does Allan practice?

A) interactive leadership
B) building leadership
C) coaching leadership
D) coercive leadership

Question 58

Why do some people think women make better mangers?

A) Women are more collaborative.
B) They use a relationship-oriented approach that is in tune with today's global and multi-cultural environment.
C) neither of these
D) both of these

Question 59

What is the goal for today's managers?

A) To ensure that people are given equal opportunities and treated with fairness and respect.
B) To make as much money as feasibly possible with limited resources.
C) To be insensitive to employees and to get what you want as quickly as possible.
D) none of these

Question 60

In general African Americans feel less accepted in their organizations and __________.

A) perceive themselves to have less discretion on their jobs
B) reach career plateaus earlier than whites
C) receive lower ratings on job performance
D) all of these

Question 61

What are four tips to keep in mind in reference to your challenge as a manager? Identify and explain which one of these you think is most important.

Question 62

Why is it important to understand these critical areas of value differences?

Question 63

Explain the difference between high-context and low-context culture. Give two examples of countries that are high- and low-context, and explain your choices.

Question 64

What is the difference between ethnocentrism and ethnorelativism? Which is the goal for successful cross-cultural managers?

Question 65

What are four areas in which you should be aware of cultural differences that influence effective management? Explain how cultural differences affect these four areas.

Question 66

List at least four of the seven critical areas of value differences that you will need to pay attention to as a manager. Pick one and explain why you think it is so important.

Question 67

Give four examples of nonverbal signals/body language that can be perceived as less powerful and credible in U.S. organizations.

Question 68

Explain the difference between individualism and collectivism.