Deck 10: Working in Groups and Teams

Question 1

All of the following are examples of individualistic countries EXCEPT for ______.

A) United States
B) Latin America
C) United Kingdom
D) Australia

Answer 1

B

Question 2

All of the following are reasons that teams are more effective than individuals EXCEPT that ______.

A) teams produce a greater number of ideas and pieces of information than individuals acting alone
B) teams have higher levels of motivation and performance than individuals acting alone
C) team members are less likely to entertain risky alternatives
D) teams offset personal biases and blind spots that inhibit effective problem analysis

Answer 2

C

Question 3

Which of the following types of teams serves the purpose of breaking down the barriers that exist in a hierarchical organization with a long history of division of labor and division of tasks?

A) cross-functional teams
B) self-directed work teams
C) top management teams
D) virtual teams

Answer 3

A

Question 4

Training of team members should include ______.

A) action skills
B) mathematic skills
C) public-speaking skills
D) reading skills

Question 5

Which of the following researchers outlined procedures for using groups successfully to introduce changes at both the individual and organizational levels?

A) McGrath and Altman
B) Schein and Bennis
C) Elton and Mayo
D) Hawthorne and Elkins

Question 6

Which of the following roles of leaders includes providing training and encouragement to participants?

A) initiators
B) models
C) coaches
D) managers

Question 7

Internal dimensions include ______.

A) age
B) income
C) marital status
D) appearance

Question 8

A process-oriented individual with good listening and facilitative skills is known as a ______.

A) collaborator
B) communicator
C) contributor
D) challenger

Question 9

A team that is geographically disperse and relies on information technology to function is called a ______.

A) virtual team
B) dynamic team
C) project team
D) self-directed team

Question 10

Which of the following is a characteristic of teams?

A) Teams are intact social systems.
B) Teams operate in an organizational context.
C) Teams produce some outcomes for which members have collective responsibility.
D) all of these

Question 11

All of the following conditions need to be met in order for a team to be effective EXCEPT for ______.

A) commitment to goals on the part of the team and senior management
B) opportunity for teamwork as created by senior management or other individuals
C) clarity of goals as provided or developed by the team
D) lack of challenges from customers and competitors

Question 12

A task-oriented member who enjoys providing the team with good technical information and data is known as a ______.

A) collaborator
B) communicator
C) contributor
D) challenger

Question 13

According to Gardenswartz and Rowe, what is the second level for examining the diversity that individuals bring to the organization?

A) internal dimensions
B) external dimensions
C) personality
D) organizational dimensions

Question 14

______ are people who openly question the goals and methods of the team and are willing to disagree with the leader.

A) Contributors
B) Collaborators
C) Communicators
D) Challengers

Question 15

External dimensions include ______.

A) physical ability
B) religion
C) age
D) seniority

Question 16

Jamal encourages risk taking and is appreciated for his or her candor and openness. He is most likely a ______.

A) challenger
B) communicator
C) collaborator
D) contributor

Question 17

All of the following are stages in the development of teams EXCEPT for ______.

A) forming
B) storming
C) performing
D) reforming

Question 18

Which of the following types of teams sets the course for the organization but is rarely involved in the day-to-day operations of the organization?

A) cross-functional teams
B) self-directed work teams
C) top management teams
D) process-improvement teams

Question 19

All of the following are types of teams EXCEPT for ____.

A) project teams
B) cross-functional teams
C) virtual teams
D) imaginary teams

Question 20

Important issues to consider about team effectiveness include ______.

A) the structure of the team
B) the size of the team
C) the life expectancy of the team
D) all of these

Question 21

Once the process is clearly defined, it should be the responsibility of the team to control the process.

Question 22

A _____ serves the purpose of breaking down the barriers that exist in a hierarchical organization with a long history of division of labor and division of tasks.

A) virtual team
B) cross-functional team
C) process improvement team
D) self-directed team

Question 23

Tensions among team members can be productive and help the performance of the team.

Question 24

Leaders lose power in the transition to teams.

Question 25

Virtual teams report higher levels of participation, higher satisfaction, and better cost performance.

Question 26

Discuss best practices for implementing teams. How can managers ensure that implementing a team concept will be effective?

Question 27

Without a commitment to achieving a goal or completing a task, a group is not a team.

Question 28

A contributor is a person who is viewed as a good people person and who can resolve conflict and build informal relaxed relationships.

Question 29

How do you assess team performance? What are some questions you should use to evaluate team performance? Discuss, providing relevant examples where appropriate.

Question 30

According to Parker (1990), there are four primary styles of team players. Define each of the styles and discuss the different ways each style contributes to the team.

Question 31

Commitment from top management is imperative.

Question 32

Some of the more effective team building occurs on an informal basis.

Question 33

Compare and contrast groups and teams. How are they similar? How do they differ?

Question 34

Emotional intelligence has been found to be an important factor in predicting team performance.

Question 35

Compare and contrast the different types of teams. Do certain types of team work better in certain situations? Discuss, providing relevant examples where appropriate.

Question 36

It is crucial to the success of teams that team members respect and trust each other.

Question 37

During the conforming stage, the team must learn to cope with conflict, differences, and disruptions.