Deck 62: Practice Management

Question 1

Dental practices that use office policies and standards have employees with higher stress levels and job dissatisfaction. Employees do not like to be told what their job entails.

A) Both the statement and the reason are correct, and they are related.
B) Both the statement and the reason are correct, but they are not related.
C) The statement is correct, but the reason is not.
D) The statement is not correct, but the reason is correct.
E) Neither the statement nor the reason is correct.

Answer 1

Neither the statement nor the reason is correct.

Question 2

Practice management includes all the following except:

A) facilitating high quality care.
B) efficient use of time.
C) reduced stress of employees and clients.
D) increased supervision of employees.
E) enhanced professional satisfaction.

Answer 2

increased supervision of employees.

Question 3

Offices should have a standard format with the same topics for each office meeting so the employees are prepared for the conversation. Meetings should not be planned in advance; instead meetings should be off the cuff topics.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true, and the second statement is false.
D) The first statement is false, and the second statement is true.

Answer 3

Both statements are false.

Question 4

Dental software programs have allowed office staff to increase time spent with clients and decrease time spent on processing or researching client information.

A) Both parts of the statement are true.
B) Both parts of the statement are false.
C) The first part of the statement is true, and the second part of the statement is false.
D) The first part of the statement is false, and the second part of the statement is true.

Question 5

If a client decides to refuse the treatment recommended by the provider, the office should:

A) dismiss the client from the practice.
B) document the refusal and have the client sign the refusal.
C) refer the client to another practice.
D) continue to suggest the treatment until the client accepts.

Question 6

Morning huddles are great for identifying all of the following except one. Which is the one exception?

A) Daily client needs
B) Scheduling concerns
C) Client management
D) Team development

Question 7

Electronic client records have allowed multiple clinicians to view the same record simultaneously, which has led to:

A) increased communication between providers.
B) decreased quality care.
C) over prescribed medications.
D) conflicting treatment options.

Question 8

Client nonadherence leads to:
1) compromised care for oral providers.
2) unsatisfactory care outcomes.
3) possible litigation.
4) satisfied clients.
5) increased fees for services.

A) 1
B) 1, 2
C) 1, 2, 3
D) 4, 5
E) All of the above

Question 9

Examples of client noncompliance are:
1) routinely tardy for scheduled appointments.
2) repeated appointment cancellations.
3) allowing radiographs whenever needed.
4) unwillingness to accept recommended treatment.
5) failure to use medications as prescribed.

A) 1, 2
B) 1, 2, 4, 5
C) 2, 4, 5, 3
D) 1, 3, 4, 5

Question 10

Electronic client records can be sent electronically between providers; however, data can be accessed by parties outside the medical and dental profession.

A) Both parts of the statement are true.
B) Both parts of the statement are false.
C) The first part of the statement is true, and the second part of the statement is false.
D) The first part of the statement is false, and the second part of the statement is true.

Question 11

Electronic dental programs increase ease of client education because of formatted graphs and illustrations compiled by the program for client viewing of their oral health status.

A) Both the statement and the reason are correct, and they are related.
B) Both the statement and the reason are correct, but they are not related.
C) The statement is correct, but the reason is not.
D) The statement is not correct, but the reason is correct.
E) Neither the statement nor the reason is correct.

Question 12

To effectively establish a positive relationship with the client, the provider should understand _____ needs.

A) physical
B) psychologic
C) spiritual
D) emotional
E) None of the above are correct.
F) All of the above are correct.

Question 13

Client nonadherence is a lack of cooperation with recommended oral healthcare. Nonadherence should only be documented when the client refuses recommended treatments.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true, and the second statement is false.
D) The first statement is false, and the second statement is true.

Question 14

A complete case presentation includes all of the following information except one. Which is the one exception?

A) Why the problem is occurring
B) Treatment options on how to fix the problem
C) Recommendations on various options
D) The option the provider wants you to choose
E) Outcomes if no treatment is completed

Question 15

Office policies are a great communication tool for both clients and staff, because it is a way of stating the office philosophies and expectations for all parties involved.

A) Both the statement and the reason are correct, and they are related.
B) Both the statement and the reason are correct, but they are not related.
C) The statement is correct, but the reason is not.
D) The statement is not correct, but the reason is correct.
E) Neither the statement nor the reason is correct.

Question 16

Positive client motivation is achieved when the provider:

A) builds upon the client's already existing knowledge.
B) uses criticism to gain treatment acceptance.
C) educates clients using scare tactics.
D) fails to recommend preventive treatment.

Question 17

Client information should be posted in the client's chart:

A) before starting treatment on the client.
B) right after treating the client.
C) at the end of the day.
D) at the end of the week.

Question 18

Which of the following items below are needed to develop an effective communication outline for morning huddles?

A) Key motivating issues that need to be reinforced in the office
B) Priority topics that are established as a group each week
C) Problem solving strategies
D) Both a and b
E) Options a, b, and c

Question 19

Office policies should be reviewed on a _____ basis.

A) daily
B) weekly
C) monthly
D) yearly

Question 20

The most successful leadership style for most practices is:

A) micromanagement.
B) undermanagement.
C) shared management.
D) networked management.
E) none of the above.

Question 21

Assisted dental hygiene practice increases production for the practice by:

A) 20%.
B) 30%.
C) 40%.
D) 50%.

Question 22

The most effective marketing strategy for practice promotion is:

A) sales flyers.
B) free seminars.
C) client referral.
D) print advertising.

Question 23

A practice's philosophies and objectives can be defined as the practice:

A) management.
B) product.
C) promotion.
D) marketing strategy.

Question 24

Re-care appointments should be established by the third-party provider coverage and individual client needs.

A) Both parts of the statement are true.
B) Both parts of the statement are false.
C) The first part of the statement is true, and the second part of the statement is false.
D) The first part of the statement is false, and the second part of the statement is true.