Deck 11: Employee and Management Development

Question 1

Which of the following is NOT a managerial interpersonal role?

A)Spokesperson
B)Leader
C)Liaison
D)Figurehead
E)All of the above

Answer 1

A

Question 2

In the _______ management style,subordinates are given instructions about what to do,how to do it,and when to do it.

A)Supportive
B)Participative
C)Directive
D)Achievement

Answer 2

C

Question 3

To understand a manager's development needs,you must first understand _____.

A)The strategic direction of the organization
B)The technology of the manager's unit
C)The structure of the manager's unit in relation to the rest of the organization
D)Both B & C
E)All of the above

Answer 3

E

Question 4

Assisting in the creation of the development plan and identifying programs where development objectives can be met is the responsibility of______.

A)the organization
B)the HR department
C)the supervisor
D)All of the above

Question 5

Entrepreneur & Disturbance Handler are under which of Mintzberg's Managerial Roles?

A)Interpersonal
B)Informational
C)Decisional
D)Negotiator

Question 6

What management style is characterized by friendliness,as well as empathy and concern for meeting employees' needs?

A)Supportive
B)Participative
C)Directive
D)Achievement

Question 7

Ultimately,the responsibility for an employee's development is _____.

A)the organizations
B)the HR department
C)the supervisors
D)the employees

Question 8

_____ refer to the mental abilities required to analyze and diagnose complex situations and make appropriate decisions.

A)Technical knowledge and skills
B)KSAs
C)Conceptual knowledge and skills
D)Personal traits

Question 9

Developing systems and practices that support employee development is the responsibility of______.

A)the organization
B)the HR department
C)the supervisor
D)All of the above

Question 10

Management style is related to two dimensions of leader behavior - _____ and _____.

A)Employee?related;job?related
B)Employee?oriented;job?oriented
C)Task?oriented;organizationally?oriented
D)Employee?oriented;task-oriented

Question 11

Management development requires careful attention because

A)The manager's job is complex.
B)Managers are accountable for success.
C)Companies that align management development with strategic planning are generally more competitive.
D)All of the above.

Question 12

Mintzberg identified three types of managerial roles that managers took on.They were

A)Informational,interpersonal,and decisional.
B)Authority,assignment,and monitor.
C)Rewarder,discipliner,and monitor.
D)None of the above.

Question 13

_____ knowledge and skills are also called human skills.

A)Communication
B)Motivation
C)Team building
D)Interpersonal

Question 14

What management style emphasizes involving subordinates in decision making,particularly in how they go about achieving their task?

A)Supportive
B)Participative
C)Directive
D)Achievement

Question 15

For a cost leader,decision making tends to be _____ and the design _____.

A)Organic;centralized
B)Decentralized;mechanistic
C)Centralized;mechanistic
D)Routine;structured

Question 16

The reason(s)companies are willing to invest more in employee development today compared to the past include which of the following?

A)Employees are willing to change employers to advance their careers.
B)There is a shortage of skilled workers in the labor pool.
C)Companies are becoming more complex.
D)Both A & B.
E)All of the above.

Question 17

Conceptual knowledge is related to

A)Understanding technology.
B)Problem solving.
C)Carrying out operations in a functional area.
D)Conflict resolution.

Question 18

For a market leader the technology tends to be _____and the design _____.

A)Non routine;organic
B)Decentralized;non routine
C)Routine;mechanistic
D)High tech;unstructured

Question 19

Creating a culture that supports employee development is the responsibility of______.

A)the organization
B)the HR department
C)the supervisor
D)All of the above

Question 20

What management style emphasizes goal setting and high-performance expectations for subordinates?

A)Supportive
B)Participative
C)Directive
D)Achievement

Question 21

Which of the following is NOT an advantage to using externally based training programs for managers?

A)Exposes managers to current thinking and theory in the management area
B)Quality of instruction is superior
C)Allows an interchange of ideas among managers from different organizations
D)Costs less per person for the training

Question 22

Integrating strategy and managerial characteristics suggests that when comparing market leaders and cost leaders,the market leader should be higher in all of the following EXCEPT

A)Interpersonal skills.
B)Flexibility traits.
C)Conceptual skills.
D)Directive style.
E)Participative style.

Question 23

Action learning is

A)Where a person higher in the hierarchy acts as both a coach and a mentor.
B)Very similar to on-the-job training,but for executives.
C)Where trainees are given real and important company problems to solve.
D)None of the above.

Question 24

Which of the following is an effective way of determining a manager's style,traits,and ability to interact effectively with others?

A)Task analysis
B)Worker-oriented analysis
C)360-degree feedback
D)Cognitive tests

Question 25

____The employee must wait for the supervisor or the HR department to provide developmental opportunities.

Question 26

_____ are qualities of the manager as a person.

A)Technical knowledge and skills
B)KSAs
C)Personal traits
D)Value creation skills
E)Interpersonal knowledge and skills

Question 27

____The main advantage to an employee for developing her KSAs is that she is likely to be promoted.

Question 28

____Managerial context refers to the alignment of an organization's environment,strategy,structure,and technology.

Question 29

____High nPow (institutional)is a focus on personal goals.

Question 30

Which of the following statements about corporate universities is NOT true?

A)Their numbers are increasing.
B)They are able to control training content to match company needs.
C)They are a much less expensive approach than external programs.
D)They are only viable for large organizations.

Question 31

____The reason management development gets so much emphasis is that managers don't get much training.

Question 32

Which of the following is a strategy for developing mid- to upper-level managers and executives that isn't used for other employees?

A)Coaching
B)Being a mentor
C)Action learning
D)Job rotation
E)They are all special strategies

Question 33

For the executive,job rotation could mean

A)Working in different divisions of the organization.
B)Going to a subsidiary supplier for a while.
C)Being coached.
D)Job rotation is only for managers and below.
E)Both A & B

Question 34

____By developing employees,the organization increases its flexibility.

Question 35

Generally,the most effective managers are

A)High in nPow (personal),high in nAch,and low in nAut.
B)Moderately high in nPow (institutional),moderately high in nAch,and moderately low in nAut.
C)High in nPow (institutional),moderately high in nAch,and moderately low in nAut.
D)High in nPow (personal),moderately high in nAch,and moderately low in nAut.
E)High in nPow (institutional),high in nAch,and moderately low in nAut.

Question 36

Management development programs focus on developing all of the following EXCEPT

A)Conceptual knowledge and skills.
B)Technical knowledge and skills.
C)Interpersonal knowledge and skills.
D)Personal traits conducive to effective leadership.
E)General intelligence.

Question 37

____The achievement style of management emphasizes goal setting and providing high performance expectations for subordinates.

Question 38

Integrating strategy and managerial characteristics suggests that when comparing market leaders and cost leaders in terms of supportive style

A)Cost leaders should be higher.
B)Market leaders should be higher.
C)There is no difference.
D)Supportive style is not a managerial characteristic.

Question 39

____A participative style of management is characterized by friendliness,empathy,and concern for meeting employees' needs.

Question 40

____When using job rotation for employee development,it isn't necessary to use the Training Process Model in the text.

Question 41

____Corporate universities are on the decline as they have become too expensive to run effectively.

Question 42

Succession planning for top executives is very time consuming and expensive to initiate,so many organizations do not have one in place.Also,it is suggested that all the time preparing excellent candidates only results in them leaving the organization if they are not selected for the promotion,which means you helped groom an executive for your competition.Explain why,even given the above,it is a good idea to have such a program in place.

Question 43

List the three reasons,and a short explanation of each,why management development is an important focus.

Question 44

Explain both technical knowledge and skills,and interpersonal knowledge and skills.

Question 45

____The managerial role of "liaison" needs both conceptual and interpersonal knowledge and skills.

Question 46

List four reasons why a company should be concerned about developing its employees.

Question 47

Provide a list and a short explanation of the four interpersonal skills in which management styles are often addressed in training.

Question 48

Describe some advantages of 360-DF for managers.

Question 49

____Those high in nAch are characterized by a strong desire to assume personal responsibility,receive concrete feedback on task performance,and a single?minded preoccupation with task and task accomplishment.

Question 50

____One of the appropriate methods of doing a managerial person analysis is 360-degree feedback.

Question 51

____A mentoring relationship is usually a longer term relationship than a coach.

Question 52

Discuss the differences in developing employees for their current job versus for a future job and include an explanation of how the needs analysis differs.

Question 53

____When an executive is given a coach,it is a sign that the executive's job is in jeopardy.

Question 54

Indicate the parties who have responsibility for employee development and summarize what their responsibilities are.

Question 55

____Succession planning involves recruiting effective managers from competing organizations.

Question 56

What are the specific problems that are associated with development of executives and why does coaching seem to deal with these problems?

Question 57

A successful manager at one company will be successful at any company.Do you agree or disagree? Why?

Question 58

Explain employee?oriented styles.Make sure to include an explanation of the two employee?oriented styles explained in the text.