Deck 1: The Nature of Management

Question 1

An entrepreneurial mind-set allows a manager to assess uncertainty and take action to exploit any possible opportunities.

Answer 1

True

Question 2

As the general manager of a steel plant,Frederick Ivanovic has to divide his time between supervising the overall functioning of the plant,resolving conflicts between workers,preparing production reports,and meeting with his seniors to provide them with regular updates.This reflects the constraint dimension of management.

Answer 2

False

Question 3

A manager's interpersonal and communication skills are essential to the process of allocating and coordinating resources to accomplish the required tasks of an organization.

Answer 3

True

Question 4

Management is the process of assembling and using sets of resources in a goal-directed manner to accomplish tasks in an organizational setting.

Question 5

The growth of the Internet has increased the importance of human capital.

Question 6

Global events have little effect on the goals that managers set,the decisions they make,and how they coordinate and lead the work of other people.

Question 7

Technical skills involve specialized knowledge about procedures,processes,and equipment and the related abilities of knowing when and how to use that knowledge.

Question 8

A firm's reputation and its employees are both tangible resources.

Question 9

A marketing manager is acting as a figurehead when he or she interacts with key customers to learn about their reactions to new product ideas.

Question 10

Controlling is important but not a necessary managerial function.

Question 11

Evaluating employee performance on completed tasks is not a part of controlling.

Question 12

In the context of an organization,all managers are members but all members are not managers.

Question 13

Frederick Taylor,who is credited to be the "father of modern management," believed that employees are primarily motivated by pay.

Question 14

Decisional roles are relatively unimportant in managerial responsibilities.

Question 15

Managing change becomes difficult for managers because employees tend to resist change.

Question 16

Mintzberg's typology of managerial roles entails three major categories: planning,directing,and controlling.

Question 17

A manager's interpersonal skills include empathy,persuasiveness,and sensitivity.

Question 18

According to Mintzberg,the informational roles of a manager are derived from the network of contacts that he or she has built up and maintained.

Question 19

In Mintzberg's management model,the negotiator role often requires managers to make accommodations with other units or other organizations.

Question 20

Planning involves estimating future conditions and circumstances,and based on these estimations,making decisions about the work of the manager and for all employees for whom she or he is responsible.

Question 21

________ translates long-term plans into actions designed to achieve specific and shorter-term goals and objectives.

A) Operational planning
B) Strategic planning
C) Tactical planning
D) Transactional planning

Question 22

The term ________ refers to any person in an organization without regard to that individual's role in it.

A) management
B) member
C) manager
D) union

Question 23

In the context of an organization,members are defined as ________.

A) the nonmanagerial employees
B) all employees
C) the group of rank-and-file employees
D) members of the labor union

Question 24

Which of the following views is consistent with Frederick Taylor's theory?

A) Workers are most motivated by pay.
B) The management should link workers' incentives to their performance.
C) The management should bear in mind that workers function better when tasks are clearly assigned.
D) Workers are best motivated by autonomy.

Question 25

Conceptual skills - such as logical reasoning,judgment,and analytical abilities are a strong predictor of managerial effectiveness.

Question 26

________ is the process of assembling and using sets of resources in a goal-directed manner to accomplish tasks in an organization.

A) Accounting
B) Management
C) Budgeting
D) Planning

Question 27

Douglas McGregor is best known for promoting ________ leadership practices in which positive leadership can bring forth greater efforts and levels of achievement from employees.

A) Theory Y
B) Theory X
C) ERG theory
D) Theory Z

Question 28

The development of new technologies has ________.

A) increased the speed of change implementation
B) reduced the importance of skilled labor
C) restricted the flow of information
D) reduced the time-horizon of strategic planning

Question 29

Which of the following statements is true regarding change in an organization?

A) New managers are usually not expected to create change.
B) Managing change is a lengthy but straightforward task.
C) If employees are resistent to change, the only option left with a manager is to enforce it forcibly.
D) Managers must face the need for change and the opportunity to create change.

Question 30

Sarah is the business manager of a company manufacturing shoes.After a successful stint in the shoe industry,she begins to consider the viability of expanding the business to the leather bag industry.This is an example of ________.

A) strategic planning
B) functional planning
C) operational planning
D) tactical planning

Question 31

What is the primary legacy of Frederick Taylor?

A) the concept of employee motivation
B) the principles of scientific management
C) the "hierarchy of needs" theory
D) the concept of job enrichment

Question 32

When forming the strategy of the major units within an organization,managers should ________.

A) not focus on the human factor
B) be innovative and entrepreneurial
C) assume that conditions will remain stable
D) focus only on existing opportunities

Question 33

Which of the following statements about globalization is NOT true?

A) Globalization opens new markets and increases competition.
B) Globalization promotes greater involvement in international markets.
C) Globalization affects the goals, decisions, and responsibilities of managers.
D) Globalization affects large businesses but seldom impacts small businesses.

Question 34

Managers at ________ establish goals and formulate a strategy for the firm to achieve those goals.

A) the top of the organization
B) all levels of the organization
C) operational levels of the organization
D) functional levels of the organization

Question 35

Managers who have an entrepreneurial mind-set ________.

A) resist uncertainty and maintain the status quo
B) are found only at the top-level of the organizational hierarchy
C) are alert to new ideas and use them to create value for customers
D) usually avoid risky ventures

Question 36

________ involves estimating future conditions and circumstances and making decisions based on these estimations.

A) Directing
B) Controlling
C) Organizing
D) Planning

Question 37

In the context of an organization,identify the correct statement from the following.

A) All members are, by definition, parts of collective bargaining units.
B) Union is synonymous with collective bargaining units.
C) All those who are not involved in specific managerial activities must be members of the union.
D) The term member refers to all employees of the organization.

Question 38

Which one of the following statements is true about the effects of the Internet on how managers do their jobs?

A) The importance of knowledge has declined.
B) The Internet has reduced the amount of competition in all markets.
C) It offers new ways of accomplishing tasks.
D) It has decreased the importance of entrepreneurs.

Question 39

Effective managers ________.

A) accept existing resource limits and levels of employee motivation
B) use resources to maximize the achievement of the organization's goals
C) prefer working alone rather than with groups or other individuals
D) let subordinates evaluate people's skills before selecting the best candidate

Question 40

The term manager refers to anyone who ________.

A) is not a member of a labor union
B) is a member of an organization
C) owns shares in the company
D) plans, controls, and evaluates

Question 41

As the manager of a waste recycling company,Ruth has been asked to attend a seminar on green living.At the seminar,she spends considerable time interacting with her colleagues from the industry and discussing the various events and innovations that are taking place.Ruth feels it is extremely important for her to remain updated with the developments in the industry.She is playing the ________ role.

A) liaison
B) monitor
C) negotiator
D) entrepreneurial

Question 42

The managerial function of ________ is regulating the work of those for whom a manager is responsible.

A) directing
B) controlling
C) planning
D) auditing

Question 43

Matt is known to have substantial influence over his team.He has regular meetings with them to ensure that they do not lose sight of what they are trying to accomplish.He also motivates them to set challenging targets for themselves and achieve those targets.What role is Matt playing?

A) the figurehead role
B) the monitor role
C) the negotiator role
D) the leader role

Question 44

Acting as a figurehead involves ________.

A) influencing or directing others
B) extensive information seeking
C) attending or participating in ceremonial activities
D) contacts with persons outside the formal chain of command

Question 45

Which of the following is true about the principal managerial functions applicable to modern organizations?

A) Organizing involves strategic and tactical planning.
B) Planning involves identifying the appropriate structure of relationships among positions and the people occupying them.
C) Directing involves leading and motivating those for whom the manager is responsible.
D) Controlling employee behavior is easier for a manager from the middle level management.

Question 46

Which of the following types of managerial roles includes acting as a monitor,disseminator,and a spokesperson?

A) decisional roles
B) informational roles
C) interpersonal roles
D) liaison roles

Question 47

Scott is the business head of a software development firm that wants to increase its market share to 30 percent in the next 5 years.The company feels that the best way to go about this is to acquire smaller firms that have a promising talent pool.In his capacity as a business head,Scott is required to plan how the company will arrange for the necessary finances for these acquisitions.Scott is engaging in ________ for the firm.

A) operational planning
B) product planning
C) tactical planning
D) strategic planning

Question 48

Which of the following roles is an interpersonal role?

A) negotiator
B) spokesperson
C) leader
D) disturbance handler

Question 49

Of the four major functions of a manager,the purpose of ________ at the most basic level is the attempt to bring order to the organization.

A) directing
B) organizing
C) auditing
D) feedback

Question 50

As the dean of a business school,Mike is often required to participate in activities such as the inauguration of a new faculty or delivering a welcoming address at a seminar hosted by the college.He is most likely playing the ________ role as a member of the college management.

A) liaison
B) leader
C) disseminator
D) figurehead

Question 51

________ roles of a manager are composed of the figurehead role,the leader role,and the liaison role.

A) Informational
B) Decisional
C) Interpersonal
D) Negotiator

Question 52

The managerial function of ________ is the process of attempting to influence other people to attain the objectives of an organization.

A) directing
B) planning
C) auditing
D) organizing

Question 53

________ identifies the actions needed to accomplish the goals of particular units of the organization or particular product lines in their respective markets.

A) Directional planning
B) Tactical planning
C) Strategic planning
D) Operational planning

Question 54

The ________ role of a manager involves influencing or directing others.

A) liaison
B) leader
C) figurehead
D) monitor

Question 55

Bianca is the marketing manager of a company that develops software.She interacts with key clients to learn about their reactions to new product ideas.What managerial role is Bianca playing here?

A) She is playing the role of an entrepreneur.
B) She is playing the role of a leader.
C) She is playing the role of a liaison.
D) She is playing the role of a figurehead.

Question 56

Among many other responsibilities,Angela Morrison also manages two research teams at a market research firm.Team leaders from both report to her and give her regular updates on how the work is progressing.She carefully monitors the performance of both teams and gives them regular feedback on their work.This is an example of ________.

A) auditing
B) controlling
C) organizing
D) planning

Question 57

As the regional manager of an accounting firm,Ruth is often required to attend ceremonial activities like attending a social function on behalf of the company or presiding at a farewell dinner of a departing employee.Which of the following is similar to the given scenario?

A) As a marketing manager, Aaron's accountability to the firm lies in seeking extensive information and remaining aware of crucial developments in the industry.
B) One of Naomi's responsibilities as a manager is to build contacts with important officials within and outside the industry.
C) As the dean of a business school, Jack is always present at official functions like commencement ceremonies and convocations to give away diplomas.
D) In his capacity as a manager, Dave is often required to solve conflicts within the organization.

Question 58

Of the four major functions of a manager,________ involves systematically integrating resources to accomplish tasks.

A) organizing
B) directing
C) planning
D) auditing

Question 59

The ________ role emphasizes a manager's contacts with those outside the formal chain of command.

A) liaison
B) monitor
C) disseminator
D) resource allocator

Question 60

The ________ role involves extensive information seeking in which managers engage to remain aware of crucial developments that may affect their units and their own work.

A) disturbance handler
B) monitor
C) entrepreneurial
D) spokesperson

Question 61

Jessica and Alex have been unable a decide who should do the team's work scheduling for the next one month,a task that is both complex and time consuming.As their manager,Melanie intervenes and tells them to jointly draw up the next month's production schedule.Melanie is playing the role of a ________.

A) negotiator
B) resource allocator
C) liaison
D) disturbance handler

Question 62

Naomi,a production manager at Morrison Textiles,comes up with a new technique of enhancing worker productivity.She talks about this with her colleagues and friends,and following positive responses from them,decides to take it up with the firm's senior management.Naomi's effort to see this through reflects the ________ role that managers play.

A) negotiator
B) leadership
C) entrepreneurial
D) spokesperson

Question 63

According to Rosemary Stewart,________ involve(s)activities or duties that must be accomplished and standards or levels of minimum performance that must be met.

A) constraints
B) planning
C) demands
D) choices

Question 64

A manager in the ________ role not only receives information but also sends it.

A) entrepreneurial
B) negotiator
C) monitor
D) disseminator

Question 65

Which of the following is a typical managerial choice?

A) allocation of resources
B) attitudes of subordinates
C) scheduled deadlines
D) legal regulations

Question 66

As the CEO of a software company,Keith is required to participate in several meetings each week.Some of his other responsibilities include helping to formulate the company's strategic plans and giving the final word on which projects the company will undertake.This reflects the ________ aspect of Keith's role as a manager.

A) constraint
B) demand
C) technique
D) compliance

Question 67

Which of the following roles is a decisional role?

A) spokesperson
B) monitor
C) negotiator
D) disseminator

Question 68

Seth is required to make quarterly presentations to the firm's senior management on how the resources allocated to his department are being utilized.He also provides a regular update on the work done by his department.What managerial role does Seth play in this example?

A) disseminator
B) liaison
C) monitor
D) spokesperson

Question 69

Managers in the ________ role not only make routine decisions in their jobs but also frequently engage in activities that explore new opportunities or start new projects.

A) liaison
B) monitor
C) negotiator
D) entrepreneurial

Question 70

According to Rosemary Stewart's dimensions of managerial jobs,within which of the following job dimensions is a manager working when he/she adheres to deadlines and follows established procedures?

A) choices
B) constraints
C) demands
D) techniques

Question 71

In his capacity as the regional production manager,Mark Brown is required to address the regional heads from across the country in a quarterly meeting organized by his company.At this meeting,Mark presents the detailed production figures of his region and also outlines the changes he plans to implement in order to improve productivity.Mark is playing the role of a ________.

A) monitor
B) disturbance handler
C) spokesperson
D) negotiator

Question 72

According to Rosemary Stewart's dimensions of managerial jobs,________ are factors that limit a manager's response to various demands.

A) constraints
B) choices
C) techniques
D) interpersonal skills

Question 73

In the ________ role,managers who initiate actions of their own must also respond to problems.

A) monitoring
B) disturbance handler
C) spokesperson
D) resource allocator

Question 74

Monica,who is the manager of front desk services at Lincoln Inn,decides how many and which clerks to assign to each shift.She is performing the ________ role.

A) spokesperson
B) figurehead
C) disturbance handler
D) resource allocator

Question 75

Which of the following is an informational role?

A) negotiator
B) leader
C) disseminator
D) entrepreneurial

Question 76

When a manager is frequently called upon to represent the views of the unit for which he or she is responsible,he/she is said to be fulfilling the ________ role.

A) entrepreneurial
B) spokesperson
C) monitor
D) negotiator

Question 77

According to Mintzberg's theory of managerial functions,________ roles include acting as an entrepreneur,a disturbance handler,a resource allocator,and a negotiator.

A) decisional
B) informational
C) interpersonal
D) leader

Question 78

When managers are called upon to make accommodations with other units or other organizations,they are functioning in the ________ role.

A) figurehead
B) negotiator
C) spokesperson
D) liaison

Question 79

Technology and the attitudes of subordinates are considered to be the ________ of managerial jobs.

A) requirements
B) demands
C) choices
D) constraints

Question 80

Derek,a manager at an insurance firm,instructs all subordinates to fill in a daily log of their day's work.However,he finds that even after a week of instituting this new rule,most employees are either reluctant to fill it or are taking the instruction far too lightly.This reluctance on the part of the employees is an example of the ________ dimension of Derek's job as a manager.

A) demand
B) requirement
C) constraint
D) technique