Deck 11: Groups and Teams

Question 1

Research has shown that the effectiveness of virtual teams decreases as a function of the number of face-to-face meetings members actually have.

Answer 1

False

Question 2

Organizations have reported a great deal of success with work teams.

Answer 2

True

Question 3

Transformational leadership is less important to the success of virtual teams than to the success of face-to-face teams.

Answer 3

False

Question 4

Identity groups are groups based on the social identities of members.

Question 5

An example of an informal group would be a group of employees who go out to Happy Hour on Fridays.

Question 6

In many instances, virtual teams have been found to be more effective than face-to-face teams.

Question 7

A service team is a form of a functional team.

Question 8

A management team is an example of a purposeful team.

Question 9

The baristas at Starbucks work as a team because they work interdependently toward a goal.

Question 10

One way Starbucks' fosters a teamwork-based culture is by creating a work environment where people listen and learn from each other.

Question 11

Formal groups are groups of individuals to which members are formally assigned.

Question 12

Informal groups are groups formed in a controlled manner by people who
have dissimilar interests.

Question 13

A crowd watching a parade is an example of a team.

Question 14

Virtual teams use synchronous and asynchronous electronic communication venues.

Question 15

A group is two or more dependent individuals who influence one another through isolated interaction.

Question 16

A virtual team is made up of associates who work together as a team but are separated by time or distance.

Question 17

Blogs and wiki sites are forms of technology used by virtual teams.

Question 18

A production team is a form of a functional team.

Question 19

A keypad voting system is a form of technology used by virtual teams.

Question 20

A major reason for Starbucks' tremendous success is the teamwork of the
baristas who serve customers.

Question 21

Shared knowledge is referred to as the team's mental model.

Question 22

Process loss is the difference between actual and potential team performance that is caused by diverting time and energy into maintaining the team as opposed to working on the substantive tasks

Question 23

A project team is an example of a functional team.

Question 24

An advisory team is a group of associates formed to advise the organization on certain issues.

Question 25

Outcome itself is not enough to determine team effectiveness.

Question 26

Knowledge criteria reflect the degree to which the team continually increases its performance capabilities.

Question 27

One affective criterion is the team's affective tone or the general emotional state of the team.

Question 28

An example of a self-managed work team is the Orpheus Chamber Orchestra.

Question 29

Three factors that influence team effectiveness are team composition, team structure, and team procedures.

Question 30

The types of teams at McKinsey & Company include self-managed, virtual, and project teams.

Question 31

Managers commonly incorrectly assume that a larger team size is always better.

Question 32

Self-managed teams lead to higher turnover and higher levels of absenteeism.

Question 33

Diversity seems to have more positive effects when the team's tasks require complex problem solving.

Question 34

The effects of demographic and value diversity on team performance seem to depend on only one factor.

Question 35

An important outcome to a team is its viability.

Question 36

Self-managed teams lead to more satisfaction on the part of the workers.

Question 37

Self-managing teams have very little autonomy.

Question 38

Managers commonly incorrectly assume that everyone knows how or is suited to work in a team.

Question 39

When managers assign associates to teams, they often make nine common assumptions, which can lead to mistakes.

Question 40

Very rarely are teams created to deal with changing environments and uncertainty.

Question 41

Unitary tasks are tasks that can be separated into subcomponents.

Question 42

As the number of team members increases, the need for cooperation and coordination also increases.

Question 43

Team orientation refers to the extent that an individual works well with others.

Question 44

Roles that impede, rather than facilitate, team performance are called destructive individual roles.

Question 45

Norms are informal rules that regulate the team's behavior.

Question 46

Divisible tasks are tasks that can be separated into subcomponents.

Question 47

Task roles involve behaviors aimed at achieving the team's performance goals and tasks.

Question 48

It appears that agreeable team members contribute to team performance by fulfilling team maintenance roles.

Question 49

The personality traits that have important effects on team performance include agreeableness and emotional stability.

Question 50

Optimization tasks are tasks with a quality goal.

Question 51

Diversity can have positive effects in the short run and negative effects in the long run.

Question 52

Maximization tasks are tasks with a quality goal.

Question 53

Team cohesion refers to members' attraction to the team.

Question 54

Additive tasks are those in which individual inputs are simply added together.

Question 55

Team roles are expectations not shared by team members about who will perform what types of tasks and under what conditions.

Question 56

Disjunctive tasks are those in which teams must work together to develop a singe agreed upon product or solution.

Question 57

Team structure refers to the ongoing means of coordinating formal team efforts.

Question 58

There is no one ideal number of team members for all situations.

Question 59

Diversity can be positive when members exhibit diversity along two or more dimensions and those dimensions converge.

Question 60

Socioemotional roles require behaviors that support the technical aspects of the team.

Question 61

Starbucks has effective product___________.

Question 62

The first stage of team development is the storming stage.

Question 63

Substantive conflict occurs when a team member disagrees about policies and procedures.

Question 64

A ______ can be defined in very general terms as two or more interdependent individuals who influence one another through social interaction.

Question 65

The baristas at Starbucks work as a _____.

Question 66

_______ is an example of synchronous electronic communication, and ______ is an example of asynchronous communication used by virtual teams.

Question 67

Personal conflict tends to have negative effects on team effectiveness.

Question 68

Blogs and wiki sites are technology commonly used by ____ teams.

Question 69

Cohesive teams are likely to have the low performance when there is task cohesion.

Question 70

Social loafing is also referred to as shirking.

Question 71

Teams cannot suffer from receiving too much information.

Question 72

When all teams lack of commitment to organizational tasks and goals, non-interpersonally cohesive teams may perform better than interpersonally cohesive teams.

Question 73

_______ groups are groups to which members are formally assigned.

Question 74

_______ groups are groups based on the social identities of members.

Question 75

The team liaison requires the leader to network with information sources both inside and outside the team.

Question 76

Social facilitation suggests that teamwork can lead to increased performance because others are not present.

Question 77

Organizations have reported a great deal of success with work ______.

Question 78

Substantive conflict occurs when a team member disagrees with another's task-related ideas.

Question 79

A ________ team is made up of associates who work together as a team but are separated by time or distance.

Question 80

Task cohesion is team members' attraction and commitment to the tasks and goals of the team.