Deck 7: Managerial Planning and Goal Setting

Question 1

A desired future state that the individual or organization attempts to realize is a goal.

Answer 1

True

Question 2

An organization's mission describes its reason for existence.

Answer 2

True

Question 3

Tactical goals and plans are the responsibility of front-line managers and supervisors.

Answer 3

False

Question 4

A broad statement of where the organization wants to be in the future refers to a mission statement.

Question 5

Goals and plans provide a sense of direction and focus on specific targets and direct employee efforts toward important outcomes.

Question 6

Goals specify today's means;plans specify future ends.

Question 7

In step 1 of Management By Objectives,overall performance is appraised

Question 8

Goal setting is the act of determining the organization goals and the means for achieving them.

Question 9

Tactical goals and plans are the responsibility of middle managers.

Question 10

Step 1 in Management by Objectives is to review progress

Question 11

Plans provide a standard of assessment.

Question 12

The mission is the basis for the strategic level of goals and plans,which in turn shapes the tactical and operational level.

Question 13

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Question 14

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Question 15

Because everything else stems from leading,of the four management functions,leading is considered the most fundamental.

Question 16

A broad definition of the organization's values,aspiration and reason for being,along with a recognition of the scope and operations that distinguishes the organization refers to a Business Strategic Statement.

Question 17

Managers must understand no plan is perfect,but should grow and change to meet new conditions.

Question 18

Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

Question 19

Goals help managers decide where they need to allocate resources.

Question 20

A plan tells "why" to achieve the goal.

Question 21

Building good relationships with suppliers and partners would be considered customer service goals.

Question 22

Crisis plans define company responses to be taken in the case of emergencies,setbacks,or unexpected conditions.

Question 23

Goals must be set for every aspect of employee behavior or organizational performance to be effective.

Question 24

The department manager's tool for daily and weekly operations is called the operational plan.

Question 25

Specific and measurable goal characteristics apply only to the lower-level goals.

Question 26

Goals are most effective when they are specific,measurable,challenging and linked to rewards.

Question 27

Top managers make the broad strategic plan and identify specific tactical plans.

Question 28

MBO refers to managing by opportunity.

Question 29

The final step in the MBO process is to review progress.

Question 30

Operational planning specifies plans for department managers,supervisors,and individual employees.

Question 31

Single-use plans are ongoing plans that are used to provide guidance for tasks performed repeatedly within the organization.

Question 32

Management by objectives,single-use plans,and standing plans are all management planning approaches.

Question 33

Tactical goals are specific,measurable results expected from departments,work groups,and individuals within the organization.

Question 34

An action plan defines the course of action needed to achieve the stated goals.

Question 35

Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.

Question 36

The most difficult step in an MBO process is reviewing progress.

Question 37

Managers believe they are better oriented toward goal achievement when MBO is used.

Question 38

The goals should be easy,for employees to feel motivated,so that they can achieve them easily which in turn increases their motivation level.

Question 39

Three critical planning methods are contingency planning,building scenarios,and crisis planning.

Question 40

A visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked is called an operations map.

Question 41

Contingency plans can also be considered as scenarios.

Question 42

Managers work with planning experts to develop their own goals and plans in decentralized planning.

Question 43

In a complex and competitive business world,traditional planning done by a select few is the only planning that works.

Question 44

Planning cannot tame a turbulent environment.

Question 45

The first stage in crisis prevention includes setting up effective communication system.

Question 46

Trend management is looking at trends and discontinuities and imagining possible alternative futures.

Question 47

Goals are typically stated in quantitative terms.

Question 48

The ABC Corporation should create a crisis management group that is not cross-functional,but does work together well under pressure.

Question 49

If Renae,manager at Leak Free Roofing,wanted to develop a contingency plan for Leak Free,she would need to look at factors such as new equipment,the economy,and the company workers' compensation cases.

Question 50

In centralized planning,managers work with planning experts to develop their own goals and plans.

Question 51

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Question 52

Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Question 53

In order for goals to be effective,they should be challenging but realistic.

Question 54

The CEO of Andre's Autos,Inc.must do all of the planning for the company because that is the way to do things in today's workplace.

Question 55

Strategic planning tends to be long term and may define organizational action steps from two to five years in the future.

Question 56

Managers use strategic goals to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.

Question 57

Prevention and preparation are the two stages of crisis management.

Question 58

Some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization.

Question 59

Turtle Terrace should use traditional planning since that is the type of planning every company uses.

Question 60

Defining operational goals and plans occurs in the plan development phase of the organizational planning process.

Question 61

Intelligence teams are useful when an organization confronts a major intelligence challenge.

Question 62

A blueprint specifying the resource allocations schedules,and other actions necessary for attaining goals is referred to as a(n)

A)goal.
B)plan.
C)mission.
D)vision.
E)objective.

Question 63

Goals and plans are valuable to an organization because they provide rationale for decisions,a guide to action,and an increase in motivation and commitment.

Question 64

Which of these is(are)primarily concerned with tactical goals/plans?

A)Middle management
B)Board of directors
C)Consultants
D)Senior management
E)Lower management

Question 65

When a company faces rapid change,problems with planning can occur.

Question 66

____ is the act of determining the organization's goals and the means for achieving them.

A)Brainstorming
B)Organizing
C)Planning
D)Developing a mission
E)A blueprint

Question 67

The planning process begins with which of these?

A)The development of operational goals
B)The development of a mission statement
C)Communication of goals to the rest of the organization
D)A company-wide meeting
E)Brainstorming

Question 68

One of the biggest benefits of planning is that,in turbulent environments,plans create greater organizational flexibility.

Question 69

Sales in relation to targets is an example of a balanced scorecard metric.

Question 70

The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.

A)goal,mission,tactical
B)objective,operational,mission
C)operational goal,mission and tactical
D)mission,tactical,operational
E)tactical plan,operational,mission

Question 71

____ refers to a desired future state that an organization attempts to realize.

A)Plan
B)Vision statement
C)Goal
D)Mission statement
E)Idea

Question 72

Sherry is a first-line supervisor at Rooftop Corporation.She is most concerned with which level of goals?

A)Operational goals
B)Tactical plans
C)Strategic goals
D)Mission statement
E)Vision

Question 73

____ specify future ends and ____ specify today's means.

A)Goals,plans
B)Plans,goals
C)Planning,organizing
D)Ideas,behaviors
E)Mission,vision

Question 74

Stretch goals are typically so far beyond the current levels that people have to be innovative to find ways to reach them.

Question 75

Which of the following symbolizes the legitimacy of the organization to external audiences?

A)Operational goals
B)Tactical plans
C)Strategic goals
D)Mission statement
E)Tactical goals

Question 76

When detecting signals from the external environment as a part of crisis planning,managers are in the preparation stage.

Question 77

____ is primarily responsible for operational goals/plans.

A)Middle management
B)Board of directors
C)Consultants
D)Top management
E)Lower management

Question 78

A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.

Question 79

Crisis planning forces managers to mentally rehearse what they would do if their best laid plans collapse.

Question 80

____ is primarily responsible for strategic goals/plans.

A)Middle management
B)Board of directors
C)Consultants
D)Top management
E)Lower management